iTunes has stopped working

forgot this...

Description

Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.4.1.10

Application Timestamp: 4e4e1904

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 5c656d69

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2254554420

For the past several weeks I've constantly had the APPCRASH problem event above. It seemed to happen everytime podcasts were being downloaded, so I was able to sync my ipad/iphone when I disconnected from the internet. After reading this whole thread I deleted everything in the download directory (at this point I'm reconnected to the internet) then did a refresh on my podcasts in itunes. A few podcasts were downloaded then sure enough I got the same itunes has stopped working message. When I looked at the download directory there was one folder/file for an etsy podcast. It looked as if the video was complete although not renamed and put in its proper place yet. I could play the video in Quicktime no problem, so I started up itunes again and this time tried to "add file to library" from the file menu. It was added ok, then I tried to change the media kind (get info, options tab) to podcast and save it. At this point itunes crashed again. So there was something about that podcast that crashed itunes when it tried to write the metadata to the file. I deleted the problematic podcast so that itunes wouldn't attempt to download it again, and I haven't has an "itunes has stopped working" since.

However, I have been updating my podcasts while writing this and the lastest etsy podcast seems to have a similar problem - no message this time and it appears that the file has downloaded (from the downloads directory I can play it in quicktime), but it has not been added to the podcast list and the top message bar says "Downloading one item". The Downloads area indicates 1, but when I open it up there isn't anything there.

I've "reported a concern" via itunes about these podcasts but I don't know who the concern will go to or indeed if the problem lies with Etsy or Apple. Regardless, iTunes shouldn't crash if it has a problem doing the last administrative bit of a podcast download.

For the time being I will continue to monitor my etsy podcasts and try to download them occasionally/manually but not while I'm syncing. Thought maybe this might help others of you with the APPCRASH problem.

Today I routinely installed a quicktime update, but that update failed (with a Windows Vista error that I had insufficient privileges or somesuch). Immediately after, Itunes repeatedly crashed during cd rips.

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: QuickTime.qts_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4e13b9ba

Exception Offset: 67ce1040

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I uninstalled Quicktime, and now ITunes is working fine. I guess I'll find out if there is a problem next time I need to do something using Quicktime.

new iPhone 4 and iTunes stops working on my Windows 7(64). Searched communities high and dry. Emailed Apple, went to the Genius bar. They keep saying it's a Microsoft issue and they can't do anything. Have tried uninstalling, installing, formatting, new user, and all the "trick" fixes and nothing. When trying to Transfer purchases from my iPhone or adding music to my Library in iTunes, the error pops back up. Anyone? @b noir: you helped me with the installation Components error, could you please help us with this? 🙂 Thanks!!!!

Could you please help with the iTunes crash in Windows 7(64) when transferring purchases from iPhone or adding music to the library? I've really appreciated all your help with other issues. Thanks!!!

ℹ Uninstall Apple Quicktime player. 🙂

The error I received when iTunes kept crashing ("iTunes has stopped working") mentioned something about a "fault module Quicktime", so (after uninstalling and reinstalling iTunes to no effect) I uninstalled Quicktime and that fixed the problem. Now iTunes is running. Good luck everyone.

I can't believe no one has responded to your questions since this seems to be a pretty simple fix, at least for me. Hopefully this will last.

Hi! my itunes has also stopped working and wondered if anyone can help!

heres the most recent problem report

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17651

Fault Module Timestamp: 4e211319

Exception Code: 80000003

Exception Offset: 0001280c

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Every time I try and shift+update or shift+restore my iphone 4 on iOS 4.3.3 to try and get to iOS 5 (not 5.0.1, I want just plain 5) it brings up the window to click the ipsw file I have, but immediately crashes itunes. Here is my error report, can anybody (quickly) help me?

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00000000

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Can anyone help me? my itunes keeps coming up with the message "itunes has stopped working"

this is my latest report...

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.5.1.42

Application Timestamp: 4ebf7d7c

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6002.18327

Fault Module Timestamp: 4cb73436

Exception Code: 80000003

Exception Offset: 0004884e

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I cant update my phone or anything until its fixed, I have reinstalled it 3 times!

I'm having the same problem with iTunes. I have Windows 7. Everytime I open up iTunes, I get this message, iTunes has stopped working. Shuts the whole thing down. I'm looking for an answer!

I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).

I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I have worked through the following knowlege bulletins (nothing has fixed my problem):

(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"

(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"

(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"

(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"

(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"

the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.

Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.

It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)

Thanks for listening,

Theresa

PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.

I have the same problem. please post if you find any solution.

thanks.

I've searched the community bulletin board and found the answer to my problem. Here is what WaKaDo said to do on another post:

Solution:

Make sure you are not connected to the internet and then open

itunes. Sync your phone and then enable the internet again.

Then stay connected to the internet and close your itunes and

reopen it. Bam problem solved.

By WaKaDo

This worked for me. Thanks WaKaDo!

Theresa

Hi

Opened up iTunes with our IPAD and iTunes is not responding. Not sure what to do? Restarted, shutdown and plugged in and the same thing, no response?

Fraser

How I got iTunes up and running? Once iTunes opened, I clicked the X that stopped Genius from syncing.