iTunes has stopped working

iTunes insta-crashing every time you launch it with an error in kernelbase.dll? Yup, me too.

How are you all getting these nicely formatted error messages? What I see in the event viewer is not as lovely.

Anyway, after uninstalling, reinstalling, rebooting, crying, etc, I took the hint from theresa in lake oswego, and disconnected my network connection. And then, presto, iTunes launched without a problem. I could not believe it.

Reenabled the network connection, and iTunes now launches every time.

I am utterly baffled. But it worked.

Run as Administrator fixed it for me. Right mouse click desktop icon, run as Administrator->let it load, shut down iTunes and restart by just double clicking desktp icon.:) Good to Go:)

Have been dealing with this for a month. "iTunes has stopped working" error message everytime I start iTunes while connected to the internet. Uninstalled, cleaned, reinstalled, only opened iTunes on Tuesdays with a full moon, you get the picture. Starting iTunes while offline, disabling Genius and then connecting to the internet allowed me to access iTunes without keeping my internet connection closed but still couldn't start iTunes while connected to the internet.

Finally tried starting iTunes by right clicking on the desktop icon and using "run as administrator," closing iTunes, and then oepning it via the standard routes. That's all it took. I even turned Genius back on (may not have actually ever been an issue). Also good to go!

I'm a bit stunned at how easy the fix was and I can't believe that Apple doesn't fix issue (although once you can't start iTunes without it crashing means that accessing updates need to be done manually) or suggest this as a fix (if they do, they aren't getting it out where it can be found).

Good Luck!

I have tried everything in this post plus emails back and forth with Win 7 support, I still can't connect to iTunes store.

What is strange is my wife's PC, Win 7 32 bit, has exactly the same settings and Updates from Apple and Microsoft as mine which is Win 7 64 bit, in the same room and same network, mine works!

Hi ! Im having the same problem .

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.5.2.11

Application Timestamp: 4ee0844d

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 05ca3a28

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2632050502

I feel like I've tried everything so looked at the problem report and have no idea what it means :/

Problem signature

Extra information about the problem

I've tried the uninstall - reinstall process you explained in an other topic, then tried a different one that the Apple site suggested and still no luck. Having the same problem. Any other suggestions as to what it could be?? I'm tearing my hair out!

Hey, I have had the same problam for months, I have tried everything and nothing works! I have walked through it with apple support and still no luck! It really *****! I paid for the cloud, put all my music there (Over 100 Gigs) and i now cant access it 😟 I have sent many emails to support with no luck. I dont know what to do from here, ***** because a good portion of my music was from ITunes, so probally over ten thousand bucks i have spent not inculding all the ipads (4), ipods(Too many to count) and iphones(4) i have brought for me and my family and they still dont seem to care that i cant listen to my music or even backup any of my devices. I love Apple products but if your using windows PC you dont get any love back LOL. I cant buy a new apple device until this gets figured out because i would have no way to transfer the data, and my wife and I really want the next IPad, LOL. Good luck if you find something that works please, please post it, I look here every couple days for an answer. Sorry for venting

pretty similar problem maybe one solution can help us both

7heather has the solution that has been baffling the whole iTunes PC world for the past weeks.

Please see the post:

"7heather

Currently Being Moderated

Re: iTunes has stopped working

10-Nov-2011 1:03 PM (in response to avidgirl)

ℹ Uninstall Apple Quicktime player. 🙂

The error I received when iTunes kept crashing ("iTunes has stopped working") mentioned something about a "fault module Quicktime", so (after uninstalling and reinstalling iTunes to no effect) I uninstalled Quicktime and that fixed the problem. Now iTunes is running. Good luck everyone.

I can't believe no one has responded to your questions since this seems to be a pretty simple fix, at least for me. Hopefully this will last. "

The moment i uninstalled QT all is working smoothly.

Thanks all.

and good luck.

did that. if only it was that easy

My iTunes was working fine but crashing everytime I clicked on the Store. I resolved this by emptying my temp folder in my user profile - using the guidance under iTunes support. Everything working fine now (Win 7).

Previously tried:

Running as admin

Quicktime was not installed

Removing and reinstalling

A random command line fix too

Incidentally, I wasn't able to find the detailed error message on Windows 7 - just the generic 'there's a problem with this application'.

I have the same problem as everytime i try to open iTunes it would not allow me to open as it just stops working. Here is my report

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.5.3.3

Application Timestamp: 4f14cc3d

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17651

Fault Module Timestamp: 4e211319

Exception Code: 80000003

Exception Offset: 0001280c

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Any help? I have not been able to open my iTunes for a month

I'm having the same problem. Everytime I open iTunes I get an error message "Itunes has stopped working" I noticed that when my internet is off iTunes opens up just fine. Please get back to me ASAP because I need iTunes because I have a music class to teach

I'm having this same issue. Everytime I open itunes I get the itunes has stopped working. I'm not sure what's causing this and it's only been happening for a few days now.

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.6.0.40

Application Timestamp: 4f56cf56

Fault Module Name: StackHash_fd00

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 00000002

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160