I am unable to update my apple tv gen2

Also success here in Tampa FL using the IPSW from the megaupload link in this thread.

To the 'voices of reason' that want to chastize how we're all behaving like OCD children here, just relax already, this is PRECISELY what Internet forums are for; no one's hurting children or tripping old ladies, just a simple discussion about trying to upgrade our Apple TV's. All this talk about workarounds and such has been highly educational for a new Apple TV owner like me and I'm sure others are also that much wiser now.

If, like me, you have to justify ever last penny spent on tech to your wife. Your apple tv bricking and then not being able to restore it just after you have taught her to use it is very bad.

Bad for me, bad for apple, as I won't be able to buy anymore kit for six months now!

Thanks to the forum, have used the workaround listed

MM

Well, update in Germany was still failing for me yesterday evening. So I just did what some others already successfully did:

- download the update file (see url few posts before) on your PC,

- connect device via micro USB (unplug power and HDMI) to your PC (Win7 here)

- shift-click restore button in iTunes, select update file and wait until it's through

It worked fine. No green screen anymore with my Philips TV. I just would have liked to be provided this workaround and the update file officially from apple themself.

Maybe I will restore and update the 'usual way' again when servers are fully back.

Good look for everybody who is still trying!

Uwe

I have just got my new Apple TV and it will not allow me to update the firmware.

Evidently this is a known problem but it is very poor of Apple to not be able to support and distribute software.

It's also very disappointing customer experience to have to click over it every time. Bad Apple!

HALLO UWE..

DU BIST AUS DEUTSCHLAND UND SO WIE ICH ES VERSTANDEN HABE HASST DU AUCH PROBLEME GEHABT MIT DER APPLE TV2.

KANN NICHT SO GUT ENGLISH DARUM SCHREIBE ICH AUF DEUTSCH.

KONNTEST DU DAS UPDATE DURCHFÜHREN?

DANKE

MFG

yo,

Here's yet another disappointed customer! My ATV2 also doesn't want to update. And "clicking "update later"only results in a delay of the alert for 30-60 seconds, following which it brings up the "update now or forever get harassed by apple" message. FOr me "update later"means, next day, next week, next month, not next 30 seconds...

Seems like it's common. No idea to contact apple about it as they don't read this and they have no contact email...

Update to ATV not working in Halifax, Canada

Hello Uwe, you're one of had good luck. I've downloaded also the ispw file and can't upgrade on my PC or Mac trough the Micro USB Cable. I made everything as write here and somer other instruction. I try this ispw File and some clean files from other sources. Itunes can extract the file but then is checking something with the apple server and then comes the message the Updates failed. On my TV trough Internet it don't work too.

When I read the discussion, some people can upgrade after some days try again, again, again trough the internet, a few more with the Micro USB Cable in Itunes. But the most people, same as me can't upgrade on both ways.

waiting....

Greez Bruno

<posted by Apple Certified Tech>

Step 1: Obtain Micro USB (if you don't have one). If you are not SURE, check here:

http://en.wikipedia.org/wiki/File:Usb_connectors.JPG

Step 2: Download the .ipsw file. Make sure it STAYS an ipsw file. Don't rename.

http://www.megaupload.com/?d=9RRLTLBU

Step 3: Drop the .ipsw file into this folder (mac), orequivalent on PC. Delete any old filesin this folder:

Users/UserName/Library/iTunes/Apple TV Software Updates

Step 4: With iTunes open, connect Apple TV to computer viamicro USB. NO POWER CABLE, or HDMI.

Step 5: Your Apple TV should appear in iTunes. Click “restore”. iTunes will look in that folder and see your.ipsw file and you are done.

ALTERNATELY, you can hold down option when clicking restoreand it will ask you to manually identify the .ipsw file. I did the way listed 1^st, and itworked without any issue on the first try.

Good luck!

Just try to do what you tell, but, here comes error:

Apple TV ins’t eligible for the requested build

looks like new firmware is coming, or what?

I would imagine the file listed above is for USA customers only due to video standards. If you are in another country, you will probably have to track down the install file for where you live.

wise idea! will try to, but not sure if there a lot people using apple tv in Czech republic. Thank you anyway!

I wish someone could be a little more specific with these instructions for a Windows user. A windows computer does not have key on the keyboard called "option" and I really don't know what the equivalent path on windows is for the mac folder that is specified.

I have had this issue since a week ago tuesday.

Use ALT key instead and you don't need to put this file to any folder. Just choose it in browser window.

I am holding the ALT key while click on the RESTORE button, but it does not seem to have any effect. I don't get shown any dialog allowing me to choose the file.