Updated to 10.6.8, now I can't print

Have run applejack, reset printing system & reinstalled printer (FujiXerox 5065II with Fiery RIP), but the print Queue just keeps pausing. The error_log gives this: printer-state-message="/usr/libexec/cups/backend/lpd failed"


Does anyone have a similar problem or found a workaround?


thanks.

iMac

Posted on Jun 23, 2011 7:08 PM

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Posted on Jun 24, 2011 1:58 PM

Fixed the issue with printing


Here is what I did


1) Look at the console and validate the crash report which has the following output when the printing fails. Appears that there is a null / divide by zero error in the socket file.


Process: socket [312]

Path: /usr/libexec/cups/backend/socket

Identifier: socket

Version: ??? (???)

Code Type: X86-64 (Native)

Parent Process: cupsd [196]


Date/Time: 2011-06-24 16:02:45.913 -0400

OS Version: Mac OS X 10.6.8 (10K540)

Report Version: 6


Exception Type: EXC_ARITHMETIC (SIGFPE)

Exception Codes: EXC_I386_DIV (divide by zero)

Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Thread 0 Crashed: Dispatch queue: com.apple.main-thread

0 socket 0x00000001a29832bc 0x1a2980000 + 12988

1 socket 0x00000001a298104a 0x1a2980000 + 4170

2 socket 0x00000001a2980950 0x1a2980000 + 2384


Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00000001a29858d8 rcx: 0x0000000000000004 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x00007fff5fbf3f20 rbp: 0x00007fff5fbfdce0 rsp: 0x00007fff5fbf45a0

r8: 0x0000000000000001 r9: 0x000000000000000d r10: 0x0000000000000400 r11: 0x0000000000000246

r12: 0x00007fff5fbfdaa2 r13: 0x0000000000000001 r14: 0x0000000000000000 r15: 0x00000001001093e8

rip: 0x00000001a29832bc rfl: 0x0000000000010246 cr2: 0x00007fff5fbf1920


Binary Images:

0x1a2980000 - 0x1a2984fe7 socket ??? (???) <B3FC504E-0491-DF33-C9A0-EFACD245EAF2> /usr/libexec/cups/backend/socket

0x7fff5fc00000 - 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld

0x7fff80003000 - 0x7fff800b9ff7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <03140531-3B2D-1EBA-DA7F-E12CC8F63969> /usr/lib/libobjc.A.dylib

0x7fff8042f000 - 0x7fff80433ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib

0x7fff8048f000 - 0x7fff804d0fff com.apple.SystemConfiguration 1.10.8 (1.10.2) <78D48D27-A9C4-62CA-2803-D0BBED82855A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x7fff813a7000 - 0x7fff81457fff edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x7fff824c6000 - 0x7fff8274fff7 com.apple.security 6.1.2 (55002) <4419AFFC-DAE7-873E-6A7D-5C9A5A4497A6> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff8290e000 - 0x7fff8298bfef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib

0x7fff83e4e000 - 0x7fff83e88fff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <7982734A-B66B-44AA-DEEC-364D2C10009B> /usr/lib/libcups.2.dylib

0x7fff83e89000 - 0x7fff83ed5fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib

0x7fff840fa000 - 0x7fff842bbfef libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

0x7fff842d4000 - 0x7fff8444bfe7 com.apple.CoreFoundation 6.6.5 (550.43) <31A1C118-AD96-0A11-8BDF-BD55B9940EDC> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff84bc2000 - 0x7fff84d80fff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <4274FC73-A257-3A56-4293-5968F3428854> /usr/lib/libicucore.A.dylib

0x7fff875fd000 - 0x7fff8760eff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib

0x7fff88de8000 - 0x7fff88ea1fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib

0x7fff89680000 - 0x7fff896a1fff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <9F322F47-0584-CB7D-5B73-9EBD670851CD> /usr/lib/libresolv.9.dylib

0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib


2) I then compare /usr/libexec/cups/backend/socket to a previous TimeMachine version prior to the update and noticed that the file sizes / time stamps differed


3) I backed up my current /usr/libexec/cups/backend/socket and copied over my TimeMachine version over it


4) Created a new printer with my regular settings and was able to print again


For folks that cannot get the old socket file I have posted it here, please backup your own file incase of issue. I am not guaranteeing this will work but it worked for me.


10.6.7 socket file : http://www.2shared.com/file/B7sx4kYT/socket.html

380 replies

Dec 9, 2011 1:54 AM in response to cm-nzl

Same can happen with 10.6.6.
Yesterday I had to put a harddisk on my computer. I was told I need a driver from apple by the computer. Pressed the button to download but on top I got unwanted printer stuff.
After this I could not print anymore on 5 printers. I had remove my Aperture library to make some space to install 10.6. This took two hours. And the 10.6.6 update. After 3h it prints again.

Sep 19, 2012 4:44 AM in response to GynDoc

Just back your user files up and reload the OS. You will probably fix all your issues but might take a little time. Bad things accumulate with macs as well as pc's but they all get corrupted. My PC with XP in the day I remember reloading every 6 months. You can try resetting your printing system. Right click on a printer in system admin/fax and printers and choose reset printing system. Will remove all trace of printers and start over.

Jun 23, 2011 7:15 PM in response to cm-nzl

My problem exactly but with a different printer:


In two different Macs, I lost the capability to print to my Konica Minolta c353 printer. The Macs are: mid-2010 Macbook Pro 15" and a mid-2010 Mac mini Server. "Printer paused" is what happens. The logs say:


Backend returned status -8 (crashed)

Printer stopped due to backend errors


Interestingly, in the Macbook Pro I have a Windows 7 running on top of Parallels and the printer works just fine from any Windows program.


Hope Apple is reading this, as well as the Feedback I also sent them.

Jun 24, 2011 4:38 PM in response to cm-nzl

There is NO DOUBT .. the problem with ALL printers involved is caused by the latest MAC OS X 10.6.8 UPDATE ..


Tried now to print in my HP CLJ 1515n .. using my daughters MacBook white still with 10.6.7 .. worked fine .. perfect.


So APPLE-Folks .. just fix this problem .URGENT . still this weekend !!!


I don´t want to see anymore this lausy text ..

/usr/libexec/cups/backend/dnssd failed

Jun 27, 2011 12:58 AM in response to PositiveY

Hi,


thanks to all of you for the patch! Restarting the macs did the job for me instead of resetting CUPS.


We have updated all Macs here at work over the weekend and the network printers did not work anymore (HP Color Laserjet CM 1312nfi)


But I am really wondering what Apple is doing there? Is 10.6.8 a beta? We switched from windows to macs years ago, but I am in doubt if that was the correct thing to do...


Best regards,

Johannes

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Updated to 10.6.8, now I can't print

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