Updated to 10.6.8, now I can't print

Yes, certainly seemed to - I didn't tried every source but all the main ones, pdf, safari, word, worked fine...

and the 'Correct Answer' button - it's not in the right hand panel

Hi I have problems with 10.6.8 and an Epson SP RX650 printer. How do I revert back to 10.6.7. Even the Apple Support guy couldn't tell me how to do it. After spending about 30 hours reading and telephoning Epson and Apple I still have no fix.

have you tried reverting to the Epson 2.6 printer package? If not, that would be easier than going back to OSX 10.6.7 - I have an RX650 and it worked for me so it's probably worth trying...

Hi Alejandro F.B. I have exactly the same error message and I am using an Epson SP RX650 printer. I have been on to Epson and Apple. Both don't want to know about the probem. The last Epson rep I talked to suggested I buy a new printer because my printer is probably not supported by Mac OS X 10.6.8. What rubbish! It was working just fine until I upgraded to 10.6.8 and Epson V2.7. No body seems interested in the actual meaning of the error message. That says to me they are incompetent! Get onto Epson and give them a blast. If we keep annoying them and Apple we might get some sort of fix!

Hi Ziatron. Can you tell me in simple steps how to downgrade to 10.6.7 using time machine. The Apple support gug couldn't even tell me how to do it. He suggested I get my original Snow Leopard installation disc and reload Mac OS from there. From what I understand with my very simple knowledge of Snow Leopard is that it doesn't take you back to the earlier version when it performs what used to be an archive and install. I have been to Epson and Apple with my problem and they have been useless. The last Epson rep suggested I buy a new printer! By the way my printer is an Epson SP RX650 and it is only connected to my computer. It hasn't worked since I upgrade to 10.6.8 and Epson V2.7.

Max I am having the same problems with my RX 650 printer. I have asked Epson to give me instructions to get back to 2.6. Their instructions suggested that I select the operating system 10.5 and earlier. The rest of their instruction downloaded printer Driver 3.09aE which means nothing to me. What happened to the V2.6?

Can you tell me step by step what you actually did. It will help me greatly. I am just about at my whits end.

Bill, I know how you feel... I would ignore Epson for now (everything that's worked for me has come from Matt Broughton on this thread) stick with 10.6.8 for the time being and try to get back to the 2.6 driver. First go to ~/HD/library/printers on your Finder and trash the EPSON folder (don't worry, you can always get Software Update to replace it, not that it seems any good), also trash the EPSON folder in ~/HD/library/caches - that takes care of v2.7.

Download v2.6 which you'll find here http://support.apple.com/kb/DL900 and install it.

Next go to your printer system preferences and reset the printer system (you'll need to authorise this as an administrator). Your RX650 should disappear from the list - then add it back in with the + sign, bottom left of the list - it should automatically find your RX650 and put it on the list in a new window. Highlight it and it should automatically load the new drives into the "Print using:" line (EPSON SP RX650 series). When this has finished press "Add" and the printer should be set up with the new drivers.

Print something (Good luck!)

Hi Max

Your experience matches mine with the RX 650. I am losing count of the various tricks I have tried. So far the only thing that get me close to using the printer is the Gutenprint driver for the 640.

I have tried

• resetting the printing system (several times): no help
• replacing some 'backend' stuff to do with the CUPPS system: no help
• the 10.6.8 combo update: no help.
• downloading Epson printer drivers version 2.6: no help

So for now, it seems I'm stuck with Gutenprint.

Hi

Just to add my tuppenceworth...

I have three Macs in the office, all updated to 10.6.8, and printing (or not!) to a Toshiba e-Studio 232 network copier.

Having got nowhere with Applecare, I read everything on here and ended up replacing the entire "backend" folder with a Time Machine version from a few days ago. Printing now works!!!

Thank you to all those that provided that solution.

mmm - frustrating... you trashed v2.7 first and reset printer after downloading v2.6?

apologies if that's a bit obvious to you, but this process has been a bit of a revelation to me as someone who has as little to do with software installation as is possible beyond standard updates (until recently)

you should be OK with the Gutenprint driver for now as it seemed to work fine for me, the colour problems I had earlier were a printer problem rather than the driver...

Max, thank you for asking the right question!

I had not trashed the 2.7 stuff from those two locations in the Library folder.

I then ran the installer for 2.6 and voila! RX650 Series driver works again. Phew!!

(Mind you this has resolved faster than when Aperture was updated to version 3.1 and it broke the video card on my MacPro. That time fellow sufferers of that bug and I had to wait weeks for Apple to sort it!

Good luck. I won't be in a rush to jump aboard Lion.

Bill, I think that reverting to 10.6.7 is NOT the correct thing (at least for now) to fix your problem. However, if it comes to that, or for future reference for everyone else, it is trivial to do.

Have your TimeMachine backup. You won't need it unless something goes wrong.

Go to support.apple.com/downloads and search for the 10.6.7 combo update for client. (There are 4 versions of each OS update -- client and server, and upgrade and combo update. You want the client combo update.) Download it. It is big, this will take some time.

Stick your 10.6 install disk (mine is 10.6.3) into your computer, and restart holding down the C key. When it boots off of the CD, install the old 10.6 from the CD. This takes a couple of hours.

When it finishes, it will reboot. Log in to an account with Admin privs, and go to your 10.6.7 combo update, double-click, and install it.

In 10.6 apple changed the way that the install CD works. It looks on your disk and if there is already a version of 10.6 there it does the equivalent of archive and install. If there is an older OS there, then it does the equivalent of an upgrade. The erase and install option -- which is almost never the right thing to do -- has been made a lot more difficult to get to. You have to go into DiskUtility and erase the disk, and then do the install after that.

You are done. The only thing that you have to do is to fiddle with Software Update each time it comes up, because it will continue to offer you the 10.6.8 update and so you will have to un-tick it.

After updating to 10.6.8, printing is disabled to our prepress Minolta BizHub Pro C5501 (EFI Fiery X3eTY2 65-55C-KM PS2.0 driver). So far, none of the fixes in this thread has worked for us, including the patch. Does anybody have a suggestion, that doesn't involve re-installing the 10.6.7 system?

We are a print supplier and the printer is used for everything from preflighting, design, prepress and final print runs. Without a fix, or a usable workaround, we are dead in the water with this printer. So any help is appreciated.

I had problems after upgrade from 10.6.7 to 10.6.8 on my iMac core 2 duo. Initially the patches worked, but when I upgraded Parallels I could no longer print and the patches would not work. I reinstalled Snow Leopard (10.6.3) using the system disk, then used the combo upgrade. Everything works fine now.

To all having printing problems.

I can't guarantee it will work, however, whenever I have a printing problem I use CUPS.

That is go to your browser and type

http://127.0.0.1:631/

Manage your printers from there.

Please post back if it does solve your problem, and please post your steps.

Thanks