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Level 4

1,418 points

Safari can't load Apple.com, but Chrome can

I am running Snow Leopard version 10.6.8 and Safari 5.0.5. A problem has developed with Safari. It loads most sites just fine, but some sites, including Apple.com, never load. The error is:

Request Timeout

The server timed out while waiting for the browser's request.

Reference #2.76e2ea3f.1309225081.0

Yet Chrome loads Apple.com instantly!

Here's another error message I've never seen:

ERROR

The requested URL could not be retrieved

While trying to retrieve the requested URL the following error was encountered:

Connection Lifetime Expired

Footprint has terminated the request because it has exceeded the maximum connection lifetime.

Footprint 4.6/FPMCP

Generated Tue, 28 Jun 2011 01:56:23 GMT by 206.33.42.126 (Footprint 4.6/FPMCP)

2008 Mac Pro 8 Core 2.8 GHz + 2007 MacBook Pro 17, Mac OS X (10.6), 10 GB RAM in the Pro, 3 GB RAM in the MacBook Pro

Posted on Jun 27, 2011 6:45 PM

Best reply

Carolyn Samit

Level 10

165,615 points

Posted on Jun 27, 2011 8:26 PM

Go to your Safari menu bar click Safari / Preferences then select the Security tab.

Click: Show Cookies.

Type apple in the search field, click Remove All then click Done.

Now empty the Safari cache from the menu bar then restart your Mac.

Try http://www.apple.com/

View in context

64 replies

TildeBee

Level 7

31,917 points

Jul 1, 2011 8:35 AM in response to Gary P

Gary --

I read/scanned almost all of the first three pages of hits on that link I posted for you. I didn't understand a lot either, and many were meant for programmers. The error that you, and others, get is very strange, and something is taking your URL and diverting them. It is not a function of Safari, or your Mac.

Footprint is a "Spyware" app.

http://download.cnet.com/Numara-FootPrints/3000-18482_4-10023284.html

It seems to only work on PCs. And somehow this thing is messing up your browsing experience.

Gary P Author

Level 4

1,418 points

Jul 1, 2011 12:55 PM in response to TildeBee

Curiouser and curiouser...

I may do a reinstall anyway, just to get ready for Lion. If the problem persists after a reinstall, than it must be elsewhere on my network, I suppose, although my room mate is not seeing the problem. There is also a stinky old PC on the network, owned by the 3rd room mate...

TildeBee

Level 7

31,917 points

Jul 1, 2011 1:43 PM in response to Gary P

I wish I had a definitive answer for you, Gary. I can't seem to find anymore information on the darn thing.

I was hoping someone else would come along with more experience with this stuff.

Gary P Author

Level 4

1,418 points

Jul 1, 2011 5:08 PM in response to TildeBee

Thanks. It's interesting that we aren't seeing more "me too" posts.

TildeBee

Level 7

31,917 points

Jul 1, 2011 7:27 PM in response to Gary P

You know what?

I'm going to put out an SOS on this thing with the whole bunch of "helpers" here.

Let's see if we can get more help.

TildeBee

Level 7

31,917 points

Jul 1, 2011 7:33 PM in response to Gary P

Gary, before you reinstall or anything, create a new user account on your Mac. (In System Preferences >Accounts > then select the PLUS sign on the bottom left of the pane. You've have to enter you Admin Password. Go ahead and name it "Test." When logged into the new account, try Safari, and the sites that are now giving your problems.

Does the new account work?

If so, there's a problem in your user's account.

Gary P Author

Level 4

1,418 points

Jul 1, 2011 7:37 PM in response to TildeBee

I do have a clean, rarely used alternate account that I keep for troubleshooting purposes. The problem exists in this account. I will try your suggestion of creating a brand new one, anyway.

Gary P Author

Level 4

1,418 points

Jul 1, 2011 7:42 PM in response to TildeBee

Thank you! On the outside chance that my Mac (or any Mac for that matter) was compromised without my permission, I suppose it would be good to track this down. I would be very surprised if this were the case.

TildeBee

Level 7

31,917 points

Jul 1, 2011 8:14 PM in response to Gary P

I think it will help you make the decision as to reinstall or not. To me, that is a last resort. I'd rather find the real problem than just reinstall and hope it doesn't happen again.