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Level 4

1,418 points

Safari can't load Apple.com, but Chrome can

I am running Snow Leopard version 10.6.8 and Safari 5.0.5. A problem has developed with Safari. It loads most sites just fine, but some sites, including Apple.com, never load. The error is:

Request Timeout

The server timed out while waiting for the browser's request.

Reference #2.76e2ea3f.1309225081.0

Yet Chrome loads Apple.com instantly!

Here's another error message I've never seen:

ERROR

The requested URL could not be retrieved

While trying to retrieve the requested URL the following error was encountered:

Connection Lifetime Expired

Footprint has terminated the request because it has exceeded the maximum connection lifetime.

Footprint 4.6/FPMCP

Generated Tue, 28 Jun 2011 01:56:23 GMT by 206.33.42.126 (Footprint 4.6/FPMCP)

2008 Mac Pro 8 Core 2.8 GHz + 2007 MacBook Pro 17, Mac OS X (10.6), 10 GB RAM in the Pro, 3 GB RAM in the MacBook Pro

Posted on Jun 27, 2011 6:45 PM

Best reply

Carolyn Samit

Level 10

165,621 points

Posted on Jun 27, 2011 8:26 PM

Go to your Safari menu bar click Safari / Preferences then select the Security tab.

Click: Show Cookies.

Type apple in the search field, click Remove All then click Done.

Now empty the Safari cache from the menu bar then restart your Mac.

Try http://www.apple.com/

View in context

64 replies

Gary P Author

Level 4

1,418 points

Jul 1, 2011 9:23 PM in response to TildeBee

Yes, the MBP is on wireless. I haven't used it much lately. I agree it's the obvious next thing to look at. Will try it on ethernet as well.

TildeBee

Level 7

31,917 points

Jul 1, 2011 9:24 PM in response to Gary P

Cool.

😎

Gary P Author

Level 4

1,418 points

Jul 1, 2011 9:54 PM in response to TildeBee

I'm on the Macbook Pro now, on ethernet. It works fine. No problem.

TildeBee

Level 7

31,917 points

Jul 2, 2011 9:32 AM in response to Gary P

Does it work just as well wirelessly?

TildeBee

Level 7

31,917 points

Jul 2, 2011 9:47 AM in response to TildeBee

And have you done a search in Finder and Spotlight for "Footprint" or "Numara?"

nilima

Level 1

0 points

Jul 2, 2011 9:49 AM in response to TildeBee

Here's ur first "me too"

I have a MacBook running OS X 10.4.11. I recently (probably 3-4 days back) noticed that my Safari was acting weird. Facebook stopped loading. The mails inside yahoomail stopped opening. Weather.com would return the "Footprint has terminated the request" message. Some sites returned "Request timed out". Google.com was opening just fine though. It seemed like the problem was spreading. Firefox also started taking really long to load some sites. Take this : Only the 1st page would load in this particular forum thread. When I clicked on the "Next" page link, the request timed out. Imagine my frustration at not being able to see the latest replies!

I started out by trying Bee's solution of creating a new account. That worked fine for the first time a page loads... and then the same problem took over. I did a Virus Scan and nothing came up. So, I figured the problem could be with the router. The "phishing mechanism" probably found its way into my router and is redirecting my url elsewhere and so the pages would never load.

So I replaced my current modem w/ built-in wireless router with another modem (which has no wireless capability). Now I'm able to access internet with no problems.. however I'm having to surf internet only in my guest room, right next to the modem as my ethernet cable is pretty short.. I may have to buy a much longer cable or get a brand new wireless router. Any solutions regarding fixin my ol' router would be appreciated!

Gary P Author

Level 4

1,418 points

Jul 2, 2011 10:20 AM in response to TildeBee

Wireless showed 4 bars, but was very slow, sometimes stalling. That is the reason I finally installed a hard ethernet line to this room, because wireless was up & down so much.

Gary P Author

Level 4

1,418 points

Jul 2, 2011 10:23 AM in response to TildeBee

Yes, I searched for Footprint & Numara yesterday. No results beyond the Apple Support Community emails.

etresoft

Level 8

46,988 points

Jul 2, 2011 10:23 AM in response to Gary P

It is a flaky ISP still using some internet caching service from 1999: http://articles.latimes.com/1999/feb/23/local/me-10922

Gary P Author

Level 4

1,418 points

Jul 2, 2011 10:24 AM in response to nilima

These are the same symptoms, to be sure. However, my room mate, whose equipment I depend upon, swears he is not seeing the problem.

Gary P Author

Level 4

1,418 points

Jul 2, 2011 10:28 AM in response to etresoft

I see Footprint as part of the problem, not part of the solution. The real solution is to invest in 21st century infrastructure so that bandwidth is not a problem, and we in the Ventura area are not treated like 3rd world citizens.

TildeBee

Level 7

31,917 points

Jul 2, 2011 10:49 AM in response to Gary P

Etresoft -- Brilliant!

Gary: I see Footprint as part of the problem, not the solution.

So does Etresoft.

Gary and nilimar -- Which ISP are you guys using?

How old is the router?

How many connections does it support?

(Grasping at straws here . . . )

Question: Why is your Mac Pro the only one affected, connecting wired?

And why can't you connect well wirelessly to a router that's 60ft away?

Gary P Author

Level 4

1,418 points

Jul 2, 2011 10:44 AM in response to TildeBee

I will not be able to find out until 6 or 8 hours from now which ISP I am using, because my room mate is away. Will post the info as soon as possible. Is it possible to determine the ISP by looking somewhere in my Mac?

TildeBee

Level 7

31,917 points

Jul 2, 2011 11:01 AM in response to Gary P

You know, this is how nilimar fixed his --

So, I figured the problem could be with the router. The "phishing mechanism" probably found its way into my router and is redirecting my url elsewhere and so the pages would never load.

Gary --

Go to this site. Your ISP will appear on the left hand bottom of the map pane.

http://www.speedtest.net

Gary P Author

Level 4

1,418 points

Jul 2, 2011 11:36 AM in response to TildeBee

ISP is Roadrunner with IP 75.83.88.38

I have also wondered if the router is suspect.

Safari can't load Apple.com, but Chrome can