Anyone using a Canon Selphy printer with Lion?

Still cannot, im going stress with this... plis help me step by step.

my macbook comes new with lion os not upgrade snow leopard to lion.

pliiiiissss...

stiill cannot

Hi,

A better translation would be :

"8 - Launch ONYX in order to repair permissions then restart the Macintosh."

Onyx is an utility for OS X :

http://www.macupdate.com/app/mac/11582/onyx

I'm having problems with my CP800 too, and I know my way around the command line enough to see where I'm making mistakes.

I can't post any result since mine is not working yet either, but I recommend you run Disk Utility and Repair Disk Permissions (or Onyx) to make sure all the files have the correct owner, group and privileges.

I had been typing "sudo chown" and "sudo chmod" commands in Terminal but still missed some things. The Terminal command "ls -l" allows you to see permissions and ownership of the files clearly. I also reboot after every change to make sure it really is sticking...

You may also check the console log (Go/Utilities/Console) and see if there are any clues there (no driver, read only problems, missing files etc)

Good luck

Oh My God!!! I Got some "BAD LUCK"

Hi,

It didn't work for me to....then I have created new partition on my hdd, installed snow leopard, Installed cp800, copied the files from snow leopard that are mentioned in this topic, paste the files to proper folder on lion and now it works. It is 1 hour of work, but....I also have to mention that repairing permissions does not work.

I'm giving up for now. Can't spend any more time.

Tried:

"SELPHY CP Installer (LION)" - fail

both variations of hand install from this post

gutenprint-5.2.8-pre1.dmg - fail (no CP800 PPD avail - forum discusses special protocol not yet implemented)

Ugh.

(note: no Canon drivers of any kind were on my Lion system prior to this printer - wondering if that would make a diff)

This is absolutely ridiculous! I wish I knew about this thread before I ordered my Canon CP800 two days ago!!!

I do have a question about the procedures to manually install the drivers using Snow Leopard then onto a Lion. I own an iMac with Snow Leopard and a MacBook Pro upgraded to Lion. Would the posted procedures work if I initially install the drivers on the iMac, then transfer the files to the MacBook Pro?

My printer arrives today and I would definitely like to be able to use it on a Mac and not have to buy a Windows laptop. Thanks in advance!

P.S. Canon...... get with the program!!!!!!

It apprears others in this thread have had success with SELPHY printers using the install/transfer, but it's not always the CP800. I'm thinking that there may be some differences in printing protocol (per comments in the Gutenprint latest release notes)

There's always the option of using memory stick/card to transfer the images to the printer. That poses some challenges since the EXIF information has to be "just so" in order to see the image in the printer LCD prior to printing. I have had success printing images where the "?" was showing instead of the image.

Aperture - best success so far by saving a Master with the "remove IPTC" box checked - still experimenting with other variations

iPhoto - simple Export doesn't do the job

exiftool - I have not yet found the best magic formula for this command line swiss army tool, but it can tweak everything so I'm certain there is a way.

Canon is still giving me the "party line" in spite of hopeful comments that a driver is forthcoming in Feb.

"Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. We regret to hear that you are experiencing difficulty locating OS X Lion drivers for your SELPHY CP800.

JPEG images conforming to the Exif standard can be printed with SELPHY CP800. Irregularly sized images, or images that have been edited on a computer may not display or print properly. This is when the question mark is displayed. Even though these images cannot be displayed on the LCD, the image may still be able to print. To view these files prior to printing, you will need to upload them to a computer and view them from there.

Unfortunately, OS X Lion drivers are not planned for the SELPHY CP800. While considering the desire to provide the best possible support for Canon's current products in a timely manner, Canon must make decisions on which products to support when new operating systems are introduced. These decisions are generally based on the age of the product and the number of product estimated to be still in use.

We understand, and sincerely apologize for the frustration you have due to no driver support, but hope that you will understand our rationale.

As a work around, we recommend that you transfer pictures from computer to printer via USB stick or memory card and a memory card reader. Once the photos are transferred via the memory card reader, insert the memory card into the appropriate memory card slot then print the desired pictures.

I hope this information is helpful to you. Please let us know if we can be of any further assistance with your SELPHY CP800.

Thank you for choosing Canon.

Sincerely,

Technical Support Representative

CareCenter@cits.canon.com

Special Note: Certain issues are very difficult to resolve via email. If you would prefer to speak to a technician for additional assistance*, you may call our special toll-free number for email customers with unresolved issues by dialing 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). If you prefer to continue to communicate via email, reply to this message and we will respond as quickly as possible.

*Telephone support for products no longer covered under the manufacturer's warranty may require a $9.99 fee for support.

I have a Canon Selphy Es3. Canon has no plans to do a Lion Driver. So I cannot print neither using a USB cable nor Bluetooth. What I have to do now is to print from the SD memory card. The problem is that any image that has been manipulated is not recognized anymore as being Exif comliant by the Selphy. There is a way around this, which I have exposed in the GraphicConverter user forum.

http://tech.groups.yahoo.com/group/gcmac/message/15011

Canon, and the likes, have lame business ethics. But then, who should put these two words in the same sentence - business and ethics - by not supporting devices they sold and that are in perfectly good working order. It is as if you went to fetch your car at the dealer, and they tell you - well, you car is a fine car, but the maker is no longer making the software to reprogram its electronic componants. Sorry dude! That would be a huge scandal. But because it is here about small electronics, such as printers, the companies get away with it.

Working around the no driver problem, I have managed to print. But I am not a happy camper.

This is the Reply i just got from Canon:

'

We very much regret your dissatisfaction with the fact that there is an updated driver for your Canon product.

As an explanation for this lack of availability we will give you some more information on Canon's policy of providing drivers for new operating systems.

At the launch of a new product, Canon generally provide drivers so that the product works with all existing systems and planned, future operating systems that are known for.

After the launch of a new operating system is announced, Canon examines the existing product line to see which of these products are eligible for delivery of compatible drivers.

There are many different factors that can influence this decision. These include other matters as the technical compatibility between the new operating system and Canon product development expenditure for the driver, the cost of supporting the updating of utility software products, problems with certification of the newly developed driver for that operating system, the expected life of Canon product and the costs associated with quality assurance.

Canon respects that our customers are entitled to upgrade their operating systems. We do everything to make it clear at the time of purchase which products will work on specific operating systems.

Furthermore, Canon has always its customers to examine their compatibility for Canon products before they upgrade an operating system. Our customer service is always available to help with this type of queries.

We hope this information gives a satisfactory explanation for the lack of availability of the person (s) updated driver (s) you requested.

Thanks again for your feedback in this case. We appreciate that you have devoted time and effort to it.

As a footnote, let me mention that there is currently no expected driver for Selphy printers for Mac OS X 10.7. This information is about. 3 weeks old the last time I asked Canon Europe. I've had no reason for this. But I suppose it is because this product is primarily designed to be used independently or together with a camera directly.

I have logged your views about you want a driver. which is collected in our system and forwarded to Canon Europe. I can not at present say what effect it has in decisions to make drivers for older products made in the light of the above policy in this e-mail.

'

I guess if we keep mailing the Support department on Drivers for the printers they will eventually do something!

I also directed the support guy to this link.

Thank you for publishing the Canon answer you got. To me, it is still fancy rhetorics/ lip service, because in the end, it is planned obsolescence. If they keep providing us with drivers for old products, we won't go out and buy new printers. In the case of the Selphy, or any other printer that uses memory cards, it does extend it's life beyond the availability of a driver, but it is not quite the same, meaning that it is less convenient then simply printing from your computer, either thru usb or Bluetooth connections.

I encountered similar problem and I've used GraphicConverter successfully to print images that had been manipulated and had there Exif data someone corrupted. I posted about it here :

http://tech.groups.yahoo.com/group/gcmac/message/15011

Also, know that there is help at your fingertips when using that software. I got answers to questions within minutes, and follows up in the hour, until I got it right, and managed to print. That level of customer service is unheard of nowadays!

@3eCheval:

I think it's a bit more complex than that.

Firstly, many of these products are still current and Canon do not have any newer products that DO support Lion.

Secondly, as has been proved by people posting above, the drivers essentially do still work, it seems that it's the installation process that is incorrect. Incidentally on this point, because many/most other drivers for Snow Leopard still work on Lion, I would speculate that the installers for the Selphy drivers were doing something outside Apple's developer guidelines in the first place. But the conclusion of this is that the work required to get the drivers working on Lion is probably not that much in man-hours.

Taking all this together I don't think that it is "planned obsolescence" that is behind the lack of an update for the drivers, but an unwillingness to devote the resource needed to get the drivers going again. I also suspect that the amount of work required is not that great. So it is possible that with enough pressure on Canon they CAN be persuaded to get them going again.