Apple Mail Cut & Paste Problem...

Hi Peter,

Like you, I've been too busy to hound Apple, other than periodic emails to the senior advisors who promised to check into the problem.

I'm in Australia too (Sydney). My case # for the issue is #285819508 (opened on 9 Feb 2012).

Best wishes,

Shara

28/4/2013

I emailed Raymond from AppleCare, whom I spoke to in February, and who promised to contact me after he spoke with the engineers. I have not yet received a response.

3/5/2013

I phoned 133622, quoted my case number, and ultimately spoke to a senior advisor, Mel, who said he would take over the case. He apologised for the delay. He doesn't know why Raymond didn't reply to my email. Mel politely asked a couple of questions about the problem; I explained, slightly less politely perhaps, that I was disinclined to do so, and suggested he contact Raymond (from Feb), Matthew (Feb) or even Andrew (Nov 2012) to get an explanation of the problem. I also gave him sharae's case number (open since February 2012!).

Like Andrew and Raymond before him, Mel promised to contact me about the issue, but this time he also kindly gave me his extention phone number. I shall sit by the phone...

Hi Peter,

Any word on this yet? This issue has been driving me insane for years. I have had numerous discussions with Apple Help, Joint Venture, etc. I've sent official complaints and bug reports after updates with still no change, Joint Venture people have supposedly submitted the issue to the engineers SEVERAL times, we've discussed it with third party programmers who all say, "Forget it, stop using Mac Mail." I'd love to, but we're trying to stay consistent at the office, so what the boss uses I use.

Even the Joint Venture guys say they don't use Mac Mail. I honestly want to go Mortal Kombat on this program.

What I just can't understand is why after so many years, complaints, threads, and comments THEY JUST WON'T FIX IT. I feel like I'm living in an alternate universe from Apple, and my universe is the one with all the problems.

Hi all,

I'm really dissappointed to have read through FOURTEEN PAGES covering over two years, to find no resolution in sight. I have nothing helpful to add apart from my voice asking Apple to please fix this issue.

If you, like me, have read to this point hoping for an answer please post a reply saying so, in the hope that our increasing numbers will bring a solution.

Captainllama, and others,

Yes, well, Apple no longer really exists. At least not the one that Steve Jobs created and made the pillar of example to all others as to how to run a business AND TAKE CARE OF ITS CUSTOMERS.

They are more concerned with adding 1/10 of an inch to the newest ipad, or perhaps a few thousand pixels. Maybe taking a mil off the thickness of the next iPhone, etc.

You see, there are all these Apple "followers" that will buy ANYTHING that Apple puts out, any time, just because it is Apple. No one seems to care about REAL quality and making what they already have work PROPERLY (like Apple Mail's Signature formatting).

Even the genius' at Apple stores are now reduced to wannabee genius' and told that selling something is more important than fixing something, THAT SHOULD WORK PERFECTLY ...... like Apple Mail Signatures.

It is after all, Apple. What USED to signify quality, well thought out, etc. and that was the reason everyone flocked to buy Apple products, or at least it used to be.

Now it is just because they have become "a fad".

Unfortunately, fads fade away and this is evidenced by Apple's stock price and dwindling sales.

So, am I upset. No. I've just given up and I no longer even try to format my signatures.

They are dreary emails, just plain. Once in awhile I add some formatting, just a little, and a prayer that it won't mess up.

Oh, and heaven forbid I cut and paste! LOTS of prayers if I do that!

Most of the time I just delete something and then retype it.

But again, what we've seen is that Apple just plain and simple doesn't seem to care.

Their loss, but OUR loss too.

Sorry for the "disgruntled" response!

Don

I'm not sure what other ppl's keyboard setting are but this behavior happened when I remapped the key shortcut for "paste" from cmd+v to ctrl+v.

This is because the default system key binding for ctrl+v is "pageDown". You can override it by editting the "user" key binding using KeyBindingEditor: http://www.cocoabits.com/KeyBindingsEditor/

http://postimg.org/image/h6qcwjf8b/

(The bottom one is the user key binding which I'm overriding quite a bit)

Hope this helps.

UPDATE!

In an email to AppleSeed developers on Thursday, Apple revealed it is working on a Mail Update for Mavericks, which looks to deal with a number of issues users are experiencing with the new operating system.

Hopefully in this new update, they will fix the cut and paste issue, the notification # issue and the mail signature issue that doens't let you send HTML signature links.

Maybe we should post comments to the Appleinsider, and Mac Rumors websites(and any others) as replys to this story so it gets more attention!!

This solution may not suit everyone but I am a long term QuicKeys User (despite having no update for 4 years). I just made a special set of menu item shortcuts for Apple Mail Only (and I guess you could do the same for Safari too if that doesn't work, putting in <Command><X>, <Command><Y> and <Command><P> into an edit menu shortcut.

That works well by introducing thsoe edit menu items into the application. Perhaps other Macro programmes may also work but of course I haven't investigated them.

Hope this helps and I hope Quickeys gets a well deserved update because there is no other quite so sophisticated to take its place.

David,

I'm as disgusted as you are with Apple's disinterested customer care in fixing a longstanding bug in a core product.

Cut + paste functions are not the only problem with Mail. I often send a perfectly formatted email to a client (single font + font size), but when they reply I find that my message looks like it was formatted by a two-year old: different size fonts, different colours, etc.

There are clearly major coding problems inherent in Apple Mail.

I've once again followed your lead in sending a message via Apple's feedback link - but I'm not holding my breath... Maybe if everyone on this link sends the same message it will finally get some attention.

PS - I've forwarded a link to this thread to a journo friend.

David and others,

Apple is removing ANY post that criticizes them in any way about this issue!

Just had two posts removed that I was responding to these last posts. They clearly do not want to fix this issue with their Mail program, nor do they care about their customers.

So, just continue to cut and paste and repaste and recut and reformat until someday Apple decides to fix their Mail program

Hi everbody

I to just wish to reiterate my position on the subject. As I have posted to this thread in the past, I cannot believe Apple is turning a blind eye to this core problem in their operating system. I have been an Apple supporter from early Apple II days, so for decades. The length of time this has gone on for is unaccptable and is the main reason I don't feel the same sense of pride and satisfaction I once had when using my Apple OS. And if Apple feels the need to delete this post to hide a good customers ill feelings toward such an embarisly crappy system bug I will be even more dissapointed.

Maybe others should post feedback (again) as David Jenner2 suggests or atleast take a few moments to express their dissapointment (again) in Apple's rejection of this issue.

@3mstrrktek7

I got an email update on one of your replies which also seems to have been deleted. For what it's worth it's pasted below:

"Super Dittos to these last two posts.

I've been on here almost from the beginning as well.

But watch out, last time I "ranted" about this, the apple moderator decided to delete my message.

Apparently Apple DOES monitor these, but doesn't want negative comments.

Oh my, sounds like they are sensitive!

Well, ALL YA GOTTA DO APPLE IS FIX THIS ONE LITTLE BITTY PROBLEM THAT HAS BEEN THERE FOR ABOUT 3 YEARS ....... THAT'S ALL!!!!

MAYBE TAKE A FEW MINUTES AWAY FROM DESIGNING YOUR NEW SPACESHIP HEADQUARTERS?

All we'd like to do is to be able to USE the features YOU put in to MAIL ...... with RELIABILITY!

I also sent a message tonight via Apple's feedback link.

Maybe if I hold my breath for a year?

We'll see!"

I really can't see anything in your post that would provoke deletion other than embarrassment at the failure to address this problem. If an Apple employee is monitoring this thread surely any kind of honest response - however embarrassing - is better than high-handed censorship?

David,

Back a ways, I think many of us tried this, but the problem is that ANY editing then starts the whole cycle over again. And, at least for me, I found that this didn't work unless I kept it essentially ALL the same text, and a basic font, no formatting, etc. Once I do ANY editing - even a cut or paste, or just deleting some text, it starts its screwy misbehaviour!

Not trying to be a kiljoy. If it works for you, great. Just move us have just about given up which seems to be what Apple wants?

Hi, our issue is simple, we cannot copy Ctrl-A a image, then Ctrl-C, then go inside the mail application in a new email and Paste Ctrl-V.... Plain Simple, why do we have to Attach our picture, we need "COPY PASTE ENABLE" fonctionality in the Apple Mail

I'm with Snow Leopard 10.6.8

You guys write too much for a simple issue !!