FaceTime badge won't go away.

Thank you. This helped me. I went to FaceTime and cleared missed calls, but the badge wouldn't go away. After your suggestion, I tapped audio, and there was a missed call. I deleted it and the badge was gone.

I had this problem on OSX and found this thread. It helped a lot, and I was able to fix the problem, but it wasn't super clear, and I thought I'd explain what I'd learned along the way.

Here's how I think I got to have the problem:

In Facetime preferences (Start the Facetime App, choose Facetime | Preferences from the menu), there's an checkbox labeled "Calls from iPhone". In the past, that box was checked. I think it was a default, though it's possible I checked it and don't remember. When that box was checked, every time I got a phone call on my iPhone, Facetime would start on my Mac and start ringing. I found that behavior annoying, so I unchecked the box. Great. No more phone ringing on my Mac. But, when I unchecked the box, I had a lot of missed calls logged on Facetime, because of all the calls that were routed through from my iPhone.

The badge count (the number in the red circle that appears on the Facetime icon in the dock) shows the number of missed calls that the user has yet to view in the Facetime app. And unchecking that box in Preferences hides all the calls that came from the iPhone when the box was checked. So I had a lot of missed calls that I had yet to view (hence the badge) and no way to view them, as with the box unchecked they were hidden.

Solution:

- Recheck "Calls from iPhone" in Facetime preferences

- Activate the main Facetime window and make sure Audio is chosen from the Audio/Video chooser.

- At this point, the badge count should disappear, as you've viewed those missed calls that were previously hidden. No need to click on them or anything; just having them displayed on the screen counts as viewing.

- Return to Facetime preferences and uncheck the "Calls from iPhone" box

I just had this happen to me too...but it looks like I found a simple fix...I'll summarize my situation briefly.

I had an iphone and a MacBook Pro (MBP).

I had them both connected to the same appleid.

When I got a new phone, it wasn't an iphone.

At the same time I got an ipad.

The ipad is also connected to the same appleid.

On the MBP the badge showing missed calls said 42. There were only 2 entries in "recents".

The 42 seemed to reflect the history on the iphone that had been completely erased and reset to factory default.

I opened and viewed all entries in the history on the MBP...the badge persisted.

I opened and viewed all entries in the history on the ipad...the badge persisted.

I cleared all of the history on the ipad...the badge persisted.

Here is what finally worked:

In the Facetime App on the MBP, Ictrl-clicked in the blank space below the history.

"Remove all recents" appears.

I clicked it.

I did this for both the "Video" and the "Audio" call histories.

The badge disappeared.

To test, I had a friend call me via Facetime.

I did not answer.

The badge appeared with the number '1'.

I opened the Facetime.

I viewed the call.

The badge disappeared.

All good.

I hope this helps anyone else that stumbles across this post...I tried many/all of the other suggestions in the thread without much luck. These simple steps did it...not sure why old calls from a device that is no longer connected to my appleid persisted, but it is fixed now!

There is only a permanant way to remove it. Go to System Preference->Notifications->FaceTime. You have multiple options available to customize the behavoir.

Hope this helps!

If the notification remains after clearing missed calls, open Terminal and run this command:

killall -KILL Dock

Doesn't work for me. Any other suggestions?

Highly annoying bug

Thank you. This worked for me too.

Mine was doing the same thing. Nothing worked, even when I "cleared" it. Finally, I just left it and restarted the computer (Shut down and restart). It is gone, and there is no more red number.

Sorry when I said "I wanted..." I meant "I waited...".

This is really sad that the issue still exist in Mavericks.

I Had the same issue on my iPad. I found that if I went into the info, i in a circle, about each missed call the badge went away.

Thanks, hlovatt.

that fixed it for me.

Works perfectly in El Capitan! Thanks for the info!

The terminal command works thanks as I was having the same problem.

that worked! Thank you.