my iphone is frozen

I was updating some apps, specifically the lastest facebook update, it was taking forever to load...then when it finally did load, it didn't work, so I decided to delete the app & just redownload it. Ok fine...its redownloading. I left, came back to check it, and it was still installing, so I decided to shut off my phone and restart it, here comes the problem,.ever since then, my phone won't turn back on. It is frozen with the apple logo on it. I have tried to hold the sleep & wake button, plug it in to itunes, everything & still nada.

WHAT DO I DO?!?!?!?!

iPhone 4, iOS 4.3.2

Posted on Oct 10, 2011 4:27 PM

67 replies

zannie

Level 1

17 points

Oct 10, 2011 6:13 PM in response to karenlovesmusic

that didn't work 😟

got the logo again

Oct 10, 2011 6:27 PM in response to zannie

yeah its not working for me. just stays on the apple logo. well this is just great. thanks FB

Oct 10, 2011 6:29 PM in response to simply_stacey

The same thing happened to me when I updated the Facebook app. When I restarted it, I had to wait between 5-10 minutes before my phone would restart. Its back up and running now but I will be removing the FB app all together.

zannie

Level 1

17 points

Oct 10, 2011 6:34 PM in response to simply_stacey

I did the

1) Hold buttons sleep + home untill iPhone turns off;

2) Open iTunes;

3) Hold home button and plug the phone to your computer. The phone will turn on and the iTunes + Arrow + cable screen will appear.;

4) iTunes will recover you phone from unsuccessful recovery process.

but the apple still remained. i left it plugged in and all the sudden my pc dinged letting me know the device was recognized and then my sleep screen was there, locked for a few seconds then it just started working. re installed facebook and it seems to be working now. thank gosh

Oct 10, 2011 6:35 PM in response to johnson0914

Johnson0914 - did you just leave it with the apple on the screen for 5-10 minutes? Or reset it (home screen button and power button) and leave it powered off for 5-10 minutes?

Thanks

Oct 10, 2011 6:35 PM in response to simply_stacey

OK - don't know if this will help anyone else, but I left the "dead" phone plugged into the PC via USB (with the apple logo screen on.) While I was sitting here it same back to life and is now syncing with iTunes. I will back up the phone and hope for the best. Good luck.

Oct 10, 2011 6:38 PM in response to simply_stacey

It took almost 30 mins for mine. I just plugged it up to itunes and left it while I watched a 30 min tv show. It just came back up.... I had deleted the FB app before I turned mine off, so I hope you don't have to go through it again!!

Aliskaba

Level 1

0 points

Oct 10, 2011 7:16 PM in response to simply_stacey

Yup, same problem here. Facebook 4.0 is a piece of ****. It messed up both my wife's and my iPhone 4.

* Looks like some were able to just wait a few minutes on the boot up logo, and it finally came back. In about 3 - 5 minutes. Try that first, then go the recovery way later.

UPDATE 10/10/2011 8:15pm MST: This worked for me, just had to wait on the bootup logo for almost 5 minutes. Piece of crap finally came back to life.

We were on IOS 4.3.3.

Now we have to do the following to get the **** thing to restore. Hope you guys have backups, this update really screwed things up. Good job Facebook for being a bunch of retards.

Plug iPhone into USB to computer.
Hold your Power + Home button for 10 seconds.
(You'll see the apple logo, then it will disappear)
While still holding the Home button, release the power button.
Open iTunes.
It will recognize your device, and that it has a problem, and that you need to restore.
RESTORE
KILL FACEBOOK

Oct 10, 2011 7:09 PM in response to simply_stacey

GOT an iphone 4....installed the FB app 4.0 loaded...installed it....came out wit a blue facebook screen...attempted to load and after a while it just froze on the page....did a hard reset and then it just stayed on the apple logo...did a second hard reset...waited about 3 minutes and it came back in safe mode....try that people....attempt this and if all else fails then....recovery mode is the only option.If ur succesful in bringing it back to life....DONT even think about installing it again until FB throws a new version and addresses the problem....

donicio

Level 1

0 points

Oct 10, 2011 7:11 PM in response to Marquitoz

That happened to me except now my phone wont load not even past the silver apple screen u got any suggestions it would help

Oct 10, 2011 7:40 PM in response to simply_stacey

An hour and a half later, my phone turned on. Good luck everyone!! And remember to backup often!!

Oct 10, 2011 7:47 PM in response to simply_stacey

Wife's iPhone 4 and iPod Touch BOTH stuck, won't reboot, won't recognize, anything. The iPhone4 has had the silver boot logo for over 30 minutes. Facebook stinks.

My android is running fine though, just sayin! 😉

Oct 10, 2011 7:58 PM in response to simply_stacey

I'm in the same boat, been trying to fix the issue for upwards of 90 minutes now and nothing. None of the tricks I've seen above work either. I'm soon going to have to go to bed and hope for a miracle that it starts working overnight. How can an app as big as Facebook have such a giant bug in it that causes this severe of an issue???

Oct 10, 2011 8:12 PM in response to MarcGoldie

Have faith....I also used the tricks above and mine also took an hour and a half (!!!!) to come back up! Never was there a sweeter sound than the "boink" of my iPhone beginning it's sync with iTunes!! Phone seems perfectly normal but no Facebook but I won't be trying to re-install it again anytime soon!

zannie

Level 1

17 points

Oct 10, 2011 8:16 PM in response to kimkeywest

after mine finally booted up i reinstalled FB and it's working perfectly fine now. the new FB app is actually a lot better than the last one

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my iphone is frozen