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Everytime I try and install iTunes 10.5 I get an windows installer package error and it back out. Is anybody else seeing this problem?
iTunes 10.5-OTHER, Windows 7
Yeah I am still gettting the windows installer package error. I uninstalled apple software updater and everything. Do I need to reboot my entire computer? So frustrated right now. 😟
The issue I was havnig with the installer was that the Apple software Update folder under Program files (x86) was not being updated. so when the package ran the files it needed were not there. I had to go to another machine and copy the files from that directory into my Apple software update directory and then ran the Itunes installer again. It work like a charm. i was able to install itunes no problem. You could not even use the repair or just the Apple Software Update installer. that would fail too. Try and installing iTunes on another machine or copy from a friends and you install should work.
Robert CL wrote: The issue I was havnig with the installer was that the Apple software Update folder under Program files (x86) was not being updated. so when the package ran the files it needed were not there. I had to go to another machine and copy the files from that directory into my Apple software update directory and then ran the Itunes installer again. It work like a charm. i was able to install itunes no problem. You could not even use the repair or just the Apple Software Update installer. that would fail too. Try and installing iTunes on another machine or copy from a friends and you install should work.
Robert, you rock with the rockingest, rocking, rockosity. Finally! This was the fix that did it for me. Now I'm in the clouds! iClouds of course! Thanks so much.
its obvious that this is still a rashly released beta glad i didnt buy the 4s cause without itunes 10.5 cant use it and i gave up up on uninstall edit reg,delete all apple software reinstall nonsense there r way to many bugs in this version ill stickwith 10.4 for awhile i miss steve already.
Contrary to what was mentioned in an earlier post, you do NOT have to uninstall any or all Apple applications if 10.5 won't install in Win 7. Instead, do as one posting siuggested: Go into Control Panel -> Programs -> Programs and Features and repain all Apples programs. Then install iTunes 10.5, reboot and then install iOS5 on your iPad (or whatever). Everything worked fine after that, but just be careful how you setup iCloud if you don't want to lose contacts and/or calendar items from Outlook and Gmail... or don't use iCloud at all. I lost contacts and calendar items from both Outlook and Gmail because I took the merge option. Luckily I had a copy of everything on another computer.
Okay I copied iTunes from a friend's computer to a flashdrive of mine and downloaded it onto my computer. It worked, but I am getting an error message saying a component of iTunes didn't install correctly and the iPod/phone capabilities aren't working. It's not recognizing my iPhone 😟 I'm getting close, but still issues! Any more help?
I ran the iTunes diagnostics and this is what I got:
Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)
Dell Inc. Inspiron 1525
iTunes 10.5.0.142
QuickTime not available
Apple Application Support 2.1.5
iPod Updater Library [Error:0000000D]
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0015AFXXXX1F4EC8
Current user is not an administrator.
The current local date and time is 2011-10-15 16:09:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 4633b338d9513bb1e4779e74deda4dec
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {0D3510F6-6F05-4FB7-88E2-9254F4DF6775}
Description: Dell Wireless 1395 WLAN Mini-Card
IP Address: 192.168.1.116
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Oct 15 14:35:11 2011
Lease Expires: Sun Oct 16 14:35:11 2011
DNS Servers: 192.168.0.1
192.168.1.1
Adapter Name: {8F687591-D217-4596-896C-21A3C8F24D15}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-15 16:03:45.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
**** Device Connectivity Tests ****
iPodService not found.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ51XXXXS4E
iPhone 4 (GSM) running firmware version 4.3.5
Serial Number: ---------
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
< Edited By Host >
Your solution worked well for me.
I finally got mine to work. I had to reinstall Windows.
Make sure you are running things as the administrator, verify firewalls aren't causing problems.
If you can't connect to the store then uninstall ALL apple programs and reinstall only ITunes. Restart your computer and you should be good.
Apple engineers are working on the issue. In fact they called me earlier today to review the work arounds many of us on the boards have tried.
Still having issues. I give up!
I cant install iOS 5 at all ! Why has it all got so complicated. The one thing that made the iphone so good was the simplicity of syncing by just plugging it in! My knowledge of computers is very limited but even I could always manage to update.
This new software seems to have been causing alsorts of problems. Is it possible to just take my iphone to the apple store and have it updated then bring it home and update my computer? I want to update but dont want to loose contacts/photos etc!
RbertCL, can you go step by step how you got yours to work? I would appreciate it!
I was asked to detail the process I went through to get my install completed.
I had to install iTunes on another machine and then go to the c:\program files(x86)\apple Software Update\ and copy the entire contents of this directory over to my original machine under the same path. Once I did this I was able to run the iTunes installer without any problems and I was able to get IOS 5 installed without any issues.
The problem on my original machine was that the Apple Software Update directory did not have all of the files needed for the installer to run. Even if you tried to install the Apple Update Service it would error out. The only solution that worked for me was to copy that directory's content from another machine. The System still is working great and I have been able to update the phones and iPad with no problems. Even iCloud is working 🙂
I tried every solution posted in these forums and none of them worked. Now I'm not even able to reinstall the previous versions of iTunes, QuickTime Player and Apple Software Update. I also tried to recover my whole system, but the modifications on Win 7 registry made by the use of Windows Installer CleanUp Utility, Windows Fix it Tool among many others simply became the recovery impossible.
I'm not able to uninstall, repar/remove and install new versions of any Apple softwares. At least, could anyone tell me how to reinstall QuickTime and iTunes 10.4, please?
Has Apple already made any annoucement concerning the crap installer package for iTunes 10.5 they released? It seems to be possible to be executed successfully only on PCs that haven't had any Apple application installed before.
It's quite difficult to say which of both companies has the worse tech support: Microsoft or Apple.
itunes 10.5 does not install
