win7 x64 can't install iTunes 10.5

If you click through on one of the links on that page it will take you to this tool Program Install and Uninstall troubleshooter which is, I suspect, the one Adam was recommending.

tt2

Well, in this case, I'm affraid it won't work.

Thats exactly the same tool I used when was trying to upgrade to iTunes 10.4. I ended up reinstalling all Win 7, after having spent 2 weeks on the process. I won't do it again.

Thanks, anyway.

Ouch 😟

tt2

Yes exactly. You need to click through to Program Install and Uninstall troubleshooter. That is where MS' new "Fix It" tool is located. Evidently, their old one caused more problems than it solved. The 32-bit programs with associated Registry entries could not get cleaned up. This utility did the trick for me.

This seems to be Apple's installer problem not ours, and I sure hope someone from Apple is monitoring this forum and working on the problem!!

This really *****!! I need this update to use some of the features of my new iPad. :-(

Message was edited by: georgegilkey

The Fix It tool seemed to have removed all Apple apps from my PC, except from AppleMobileDevice, despite presenting erros messages at the end of each app removal. I tried over 6 times and got the same error "The program was not removed.... bla, bla, bla". I couldn't get the AppleMobileDevice removed at all, so I removed its folder from ProgramFiles(x86), run the Fix It and it disappeared from the ControlPanel list of programs.

I also removed all Apple, iTunes and QuickTime related folders from system32, ProgramFiles, ProgramFiles(x86), etc.... Then, rebooted my PC and tried to install iTunes 10.5 using a installer I had just downlaoded from Apple's web site.

AppleMobileDevice, AppleSoftwareUpdate and Bonjour have been correctly installed, but iTunes hasn't. I get a message saying I have no Admin privileges to change/remove certain keys in Win registry (HKEY_LOCALMACHINE...\iTunes) and the installation process simply stalls. Note: I am the Administrator of my PC. I also can't manually change access preferences of the mentioned keys in Win registry using regedit as Adminstrator.

Now, I can't either install the iTunes 10.5 or recover its previous version from its installer files (*.msi). It seems I can't have iTunes on my PC at all.

Any suggestions? None of the fixes described here seems to work. I hope someone can give me a hand.

I really appreciate your attetion and pacience, guys.

I finally got itunes to upgrade to 10.5 by installing The Take ownership Program for windows 7. I had to go into the Program Data folder and take ownership and then edit all the users to have full control . Finally was able to upgrade. I think Windows 7 has a problem related to the " Ownership and Permissions " .

Drz54:

I'm sorry if I missed it, but what was the specific error you just managed to correct? It looks like there is more than one potential issue with iTunes/Win7.

I had this issue last night. It began by my attempting to open iTunes....which did not open. I attempted to uninstall and reinstall with the following message appearing: "You do not have sufficient privileges to complete this installation....." Since I am the admin, that was not the issue. After several hours I turned it over to an online repair service that I use. They worked on the computer for many hours with the end result of the same message popping up.

It turned out to be a simple, stupid issue. If you have another log-in for your computer...in my case, my husband...you must install/update on the other name FIRST giving your Admin OK. Once you do that, iTunes installs and updates for the entire computer.

Drz54: What is the specific link to the "Windows 7 Take Ownership" Program?

I suspect they are referring to this "Take Ownership" shell extension.

It should do something similar to taking ownership via the Security Settings dialog. This tip is for taking ownership of the media folders but would apply equally well to others.

Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and system full control of this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. If you can't change permissions use the Owner tab to take control first. This is the XP dialog but Windows Vista/7 shouldn't be too different.

I'm intrigued by the idea arising from Vllygirl above that each subsequent install of iTunes might need to take place from the same profile originally used to create it. That might explain why switching to the Administrator account doesn't help in certain cases. The registry keys that need to be altered might only have permissions for the original profile, hence the problem.

tt2

I do not remember exactly where I got the program, but this is it. I have needed more than a few times running Windows 7 64 ultimate.

http://www.techspot.com/guides/253-take-ownership-windows-files/

I downloaded and ran the "Take Ownership" file. I clicked it on the context window for both "Program Files" and "Program Files (x86)". For good measure, I also clicked it for the iTunes download folder. I then ran the installer as "administrator" (and there are no other logins on this computer.

Result? Nada. Exactly the same failures as every other fix. Apple Mobile Device Support and Bonjour will not install.

Am I missing a step?

Taking ownership lets you change permissions if you couldn't previously. You may still need to change the permissions, and make sure that existing permissions have actually been consistently applied. Although my tip above is in the context of accessing media once iTunes is installed, I suspect that you want to grant your account, the administrator account (particularly if the installer uses that instead of your normal account) and system full access to each of the areas iTunes will try to install files.

In addition to problems with accessing the file system the iTunes installer can also run into problems with permissions in the registry, but I'm afraid I don't have any specific experience or advice to offer there as yet.

Precise error messages or screenshots may prove useful clues for anyone else trying to help.

tt2

Well you just nailed it. I'm having trouble with two specific registry permissions. I've gone in there with regedit and tried to change permissions, but have been denied. This is despite being logged in as administrator with full rights, as far as I can tell, plus trying to install as administrator from the right-click context menu.