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iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Question marked as Top-ranking reply

Posted on Mar 6, 2017 7:45 PM

Lawrence,

I don't understand why you are so interested in fighting with everyone in this thread.


You are going to ridiculous lengths to argue with users that have a very simple request. If I create a backup, with the "Encrypted" checkbox unchecked, and I go to load that backup and it asks for a password that I DID NOT ENTER at that specific time and the helpful "feature" of remembering a previous password isn't described in advance, that sounds an awful lot like a bug.

423 replies

Nov 6, 2011 11:14 PM in response to wsucoug95

After countless hours of trying to remember all my passwords, someone wrote to try my commonly used passwords (alot of them have numbers attached) and just enter it without the #s attached.... it worked!


Funny because I dont remember ever using this particular password without a number ever ever ever before....


thank you apple for this ******** back up system.

Nov 8, 2011 12:52 PM in response to glinedesign

If you have selected back up from previous restore- when you get the dialog box asking for the password, press the escape key. In my case, the iPhone then started backing up from my previous restore, no password needed. I did have to loop back and clean up a few things, such as manually re-adding Favorits in the iPhone app, but everythiong else was there. Try the escape key trick and you should be OK.

Nov 9, 2011 8:38 PM in response to wsucoug95

I had the same issue a couple of hours ago, and I was going crazy trying to find the right password. iTunes password, pin, and any other password I had ever used did not work. I read and tried most of the remedies discussed in this thread, short of disconnecting in the middle or deleting the backup. Nothing.


Then I tried a password that I had as user login on my work PC. And it worked.


I never sync my iPhone with my work PC. I only did that once. And it was the last time my iPhone was synced.

I have never used that password anywhere else, and it has been changed on my work PC since.


So without a doubt, it is the user login password of the machine that you last synced your iPhone on.


Worked for me. And I know it is weird. Good luck.

Nov 10, 2011 12:20 AM in response to hamayon

No, it isn't the user login password of the machine that you last synced your iPhone on, at least for me!


I've founded that it was the password of the computer that I synced for the first time (I don't have that computer anymore and I have never synced this device to that computer!!).


I've used my old iPhone 3g on that computer and then with the backup I've synced all the data on my new iPhone 4 white.


I really don't know how it takes the password automatically, maybe I think that at this point the Apple support can provide a clear answer to this problem.

Nov 14, 2011 11:36 PM in response to wsucoug95

I just updated my OS and ran into the same problem during restoration. I just canceled out the window asking for the password and restarted itunes. It started to update my usb drivers and device drivers, so I knew it was working. My phone showed the apple icon and a status bar that's outlined in white. It will start updating without asking for a password. Hope it works for those having trouble. Good luck all.


Message was edited by: mahi8

Nov 16, 2011 11:13 AM in response to wsucoug95

I read in a previous post that their Facebook password worked for them. After cracking my head open trying to remember any and every old password, I came across that post and figured I might as well try it. Well what do you know....IT WORKED! I've had iTunes much longer than I had my Facebook account so, I'm not sure why that password worked, but right now I'm so relieved that I don't care. I have a lot of photos of my new baby that I really did not want to lose. Lesson learn, I'll make sure to use my regular camera more often now. However, this should never have happened and Apple needs to provide more support for situations like these.

Dec 18, 2011 11:00 PM in response to wsucoug95

I'm in the same boat as most here. I hadn't upgraded the OS on my 3GS in sometime and decided to do it tonight. I'm on a new PC so had to download Itunes fresh.


I carefully made a backup, synched, transfered purchases, and did it all again just to make sure.


I then upgraded and when it came time to restore it asked for a password I never gave it. I've tried password after password to no avail. Right now I'm at a loss. I've likely lost every text and picture I've taken and I am not happy.


This was the first Iphone I ever bought and it will likely be my last.


The worst part is that Apple has been aware of this for months and hasn't fix the problem or warned people that the problem exists.

Dec 19, 2011 3:02 PM in response to wsucoug95

Hi everyone, we had the exact same problem as hundreds of others. During the iOS update (that I'd been putting off as I had a funny feeling about it deep down in my bones) iTunes requested a total restore of the iphone, something it has never done before. To restore from the back-up, it requested a mystery password (we tried everything, I was gonna go with "Jesus H Christ" before I finally read a comment that worked). I disconnected the iphone, reconnected it and a new window opened with three options: cancel, restore from backup or restore as a new phone. I clicked on restore from back-up and again it requested the mystery password (the secret of life?). I tried the same ones again, and the numbers (0000, 1234, etc.) all to no avail. I clicked "cancel" and the backup began automatically. It seems to be progressing as normal, although obviously it's taking its time as it's uploading every app we have on itunes, all 199 of them. We're hoping we haven't lost any pics or videos of our daughter - then I really will be mad.

Dec 29, 2011 10:58 PM in response to wsucoug95

ugh! if i had known about all this, i never would have upgraded! however, after only about 45 minutes of inputting the only password i have ever used for Itunes, in addition to all the helpful hints (0000, etc), i found out how to circumvent this problem. if you go to iforgot.apple.com,you can reset your password for itunes by either answering security questions or having apple email you instructions for re-setting your password. i chose the email option, followed the commands to reset my password, then went and put in the new password in Itunes, and voila! it worked.


how annoying, apple!

iTunes asking for backup password???

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