You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 6, 2017 7:45 PM

Lawrence,

I don't understand why you are so interested in fighting with everyone in this thread.


You are going to ridiculous lengths to argue with users that have a very simple request. If I create a backup, with the "Encrypted" checkbox unchecked, and I go to load that backup and it asks for a password that I DID NOT ENTER at that specific time and the helpful "feature" of remembering a previous password isn't described in advance, that sounds an awful lot like a bug.

423 replies

Oct 22, 2011 1:18 PM in response to wsucoug95

I agree with Thaing that Apple really did not do their job this time. I did update to IOS 5 and try all suggestion above and since I bought the Ipad1 from someone else I don't know how many other passwords that they used. I need help in resolving this issue. Apple please come up with a fix quick or any other suggestions from the communities would be greatly appreciated. Thanks. A very frustrated user.

Oct 25, 2011 12:34 AM in response to rlarrosa

Apple support no help with encrypted backup. After over a week and endless phone calls, being passed to "senior" people and engineers and hours and hours of trying to remember passwords, I have now been officially told by Apple that they cannot help with the encrypted password issue. There are posts going back to May about this same problem with the previous software and nothing has been done about it and iOS5 was released without so much as a warning that this could happen. I believe there is an Apple site for feedback which I will be using. I am copying the encrypted backup to an external drive and possibly later I might be able to guess the password or Apple may come up with a solution to what really is a bug in their software (as much as some people will deny it) Then I guess it's "restore as new phone" with loss of important photos and notes.

Oct 25, 2011 1:17 AM in response to Gremlin 13

Thanks Gremlin 13 for telling your "adventure" with support.


I still hope that a future version of itunes will solve it, although it is an older problem, there are messages explaining this since last year, like :

password for my backup


But most (and there are more than 100 threads, most of then short-lived) are from the last weeks, after ios5.


I have tried using an utility to search for the password of a itunes backup, but, as has happened to other people, it says it is unencrypted, so this seems to be a very big/bad/ugly bug.


Also there is an utility to look at backups that seems to have help some people :

http://download.cnet.com/iBackupBot/3000-18551_4-75532275.html?tag=contentMain;c ontentBody;2d


Not really useful to me, as I did a sync, and that seemed to produce a new backup that overwrite the old one (without asking, of course).


But when connecting the iphone it keeps asking for a password to continue the restore...


I have put a new password on my new backup, but that doesn´t works, itunes keeps asking for the password.

I have also tried all passwords on the keychain, and some out of the keychain, but none works.



Good luck to all.

Oct 25, 2011 3:01 PM in response to wsucoug95

i finally did it after 5 days of being on the phone to apple an constant emails which of course didnt help but reading through all these help alot turned out it was my password with out the numbers in it.


im silly restore the wrong back up so had to redo it oddly enough the later backup needed the p/w with the numbers in it



thanks every1



good luck

Oct 25, 2011 3:56 PM in response to angela239

Those passwords are so random! I tried all of mine I could think of over a week in various combinations and permutations plus all the suggestions I could find in various forums. I used my nonencrypted (even though I have a password on my iPad! ) pre iOS5 iPad backup and restored my phone last night. Had some issues with wifi and contacts and of course lost notes, photos, messages etc and took hours to reset but now have phone which sends and receives calls, sms and emails. Hope everyone sends Apple feedback as I have been told they actually read their official feedback site.

Oct 26, 2011 1:48 AM in response to glinedesign

A million gazillion Thanks Glinedesign!!


I had most of the previous probs as well when updating the fiver into my iPhone, the last of which was this thread's password *****. Yers [advise] finally worked!!


I tried dozens of my previous and original passwords + the silly PIN codes mentioned here. The mobile IS in the original pc (yes, a mistake to start with..😠), etc. Now all the music and apps still seem to be in the iBlackhole, but they're a walk in the park to restore. I hope.. 😕


-Ves

Oct 27, 2011 6:57 AM in response to rlarrosa

Don't know if this helps but I've tried loads of solutions and even with a custom password list the elcomsoft couldn't find any results. Some people have noted that it uses a random password frm passwords you've stored on your device so try your facebook password, email account, lock code etc. None worked for me.


After a few days of scouring forums I had to do it a convoluted way in the end.


I installed iFunbox and copied the keychain-2.db file to my PC after making a backup of it in the same directory on the iPhone (var/keychains)


I then deleted the file from my iPhone and reconnected it to iTunes. This meant all passwords had been deleted (albeit temporarily from my iPhone). I then selected the encrypted backup option again and started a backup then cancelled it which created a new keychain-2.db file in var/keychains. I then removed the encrypt option. This asked me for a password but it was set to the new password I'd just entered so the tick was then removed.


I then exported and opened the new keychain-2.db file in exported in sqllite browser (do a search and download it, it's free). I then opened my original file in sqllite browser. The reason I did it this way is because for some reason my keychain files displayed a load of gobble-di-gook in sqllite browser so I couldn't determine what was the itunes password. Maybe because I'm running iTunes 10.5 but people have previously stated that the files are shown in plain English but mine weren't.


I then compared the genp tables in sqllite browser until I found the record that had the same set of symbols in the acct column that as in the new keychain-2.db file I'd created as this would be the iTunes password I'd just created. No other records existed in the new keychain file.


I then deleted that record in sqllite browser, saved and imported back into var/keychains using iFunbox.


The encrypted option is no longer ticked and I can make unencrypted backups. I will definitely not be ticking that box again!!!


I know it sounds really long and laborious but if you follow it step by step it isn't as long as you think. I've no previous experience of this and I found all thge info from scouring various forums and piecing it all together to create my own solution. Also, if you're lucky enough to have your keychains file display as plain English in sqllite browser then you can just delete the record that says it is your itunes backup password.


Hope it makes sense. It really does work!

Oct 28, 2011 9:51 AM in response to vodaholic

Appearently this backup password is very WIERD.

I've tried every passwords (also the PIN code) that I use and it keeps asking me for the password.

I'm pretty sure that I've never setted a backup password.


Unfortunately (or not) during the process the battery on my MacBook pro went down to zero and when I restarted and then opened iTunes, the program started to transfer elements from the backup automatically.


Good luck 😝

Oct 28, 2011 10:27 AM in response to lucafrombellaria igea marina

EDIT:


The "battery trick" isn't good, at the end of the process nothing was restored.


As someone said in previous topics, you must try again and again for passwords because its a SERVER problem; also if the password is right you can receive back an error; be patient and try again later.


By the way please fix this thing, I was starting to have a heart attack.

Oct 30, 2011 3:07 PM in response to wsucoug95

I am having the exact issue that the original poster is having and I am at a loss as to why my backup all of a sudden has a password assigned to it. I merely updated to iOS5 and was prompted to back up my phone. I am now on iOS5 but my back up must be linked to iTunes (not iCloud), and I have no idea what the password is to get all of my data. Do I really have to try all 100+ password combinations I have used in my life to open up this backup? This has to be a joke...

iTunes asking for backup password???

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.