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iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Question marked as Top-ranking reply

Posted on Mar 6, 2017 7:45 PM

Lawrence,

I don't understand why you are so interested in fighting with everyone in this thread.


You are going to ridiculous lengths to argue with users that have a very simple request. If I create a backup, with the "Encrypted" checkbox unchecked, and I go to load that backup and it asks for a password that I DID NOT ENTER at that specific time and the helpful "feature" of remembering a previous password isn't described in advance, that sounds an awful lot like a bug.

423 replies

Jan 5, 2012 1:46 AM in response to Rick Mesta

Seriuosly mate' give this a try. I posted it on some other forums and some people have used it as a last resort but it works:


)


Don't know if this helps but I've tried loads of solutions and even with a custom password list the elcomsoft couldn't find any results. Some people have noted that it uses a random password frm passwords you've stored on your device so try your facebook password, email account, lock code etc. None worked for me.


After a few days of scouring forums I had to do it a convoluted way in the end.


I installed iFunbox and copied the keychain-2.db file to my PC after making a backup of it in the same directory on the iPhone (var/keychains)


I then deleted the file from my iPhone and reconnected it to iTunes. This meant all passwords had been deleted (albeit temporarily from my iPhone). I then selected the encrypted backup option again and started a backup then cancelled it which created a new keychain-2.db file in var/keychains. I then removed the encrypt option. This asked me for a password but it was set to the new password I'd just entered so the tick was then removed.


I then exported and opened the new keychain-2.db file in exported in sqllite browser (do a search and download it, it's free). I then opened my original file in sqllite browser. The reason I did it this way is because for some reason my keychain files displayed a load of gobble-di-gook in sqllite browser so I couldn't determine what was the itunes password. Maybe because I'm running iTunes 10.5 but people have previously stated that the files are shown in plain English but mine weren't.


I then compared the genp tables in sqllite browser until I found the record that had the same set of symbols in the acct column that as in the new keychain-2.db file I'd created as this would be the iTunes password I'd just created. No other records existed in the new keychain file.


I then deleted that record in sqllite browser, saved and imported back into var/keychains using iFunbox.


The encrypted option is no longer ticked and I can make unencrypted backups. I will definitely not be ticking that box again!!!


I know it sounds really long and laborious but if you follow it step by step it isn't as long as you think. I've no previous experience of this and I found all thge info from scouring various forums and piecing it all together to create my own solution. Also, if you're lucky enough to have your keychains file display as plain English in sqllite browser then you can just delete the record that says it is your itunes backup password.


Hope it makes sense. It really does work!

Jan 6, 2012 3:44 PM in response to Rick Mesta

Rick I used a password breaker and it worked. You can download it for free and if it can break your password it will tell you the first character and the character count. That wasn't enough for me so I bought the thing for 80 bucks. I feel robbed for having to do it but I have my phone back.


http://www.elcomsoft.com/eppb.html


Try the free version and if it can break your password consider it.

Jan 10, 2012 10:43 PM in response to wsucoug95

Same problem. I got in using a password I'd originally set...BUT...like many others posting here I am 100% certain that I tried that password several times and it got rejected. Good luck to all those having similar problems. The responses from the Apple folks indicate a degree of arrogance that appalls me.


So there are two major bugs here:

1) iTunes tells you that the password is wrong (several times over) when it is in fact correct. VERY annoying. I can only assume that the post about the server being busy causing this is correct - poor show.

2) One cannot just delete a backup and then start again with a new backup and new password (or no password). I can think of no good reason on this earth for that. Apple people, please tell me if you have one. I get the one way encoding stuff, but many people just want to start backing up again and don't need to restore the existing backup. Not being able to do so is just ********.


I had a short love affair with Apple when I got my iMac and again with the iPad, but recently I have frankly become very disillusioned with Apple. I paid the extra money so that things would just work. But recently my experience has been that they often don't (my experience upgrading to Lion was a case in point). Shame on you Apple. I will be going back to the PC world when I need new hardware.


Rant over.

Jan 26, 2012 5:07 AM in response to Forde1

Thanks for your useful advice Forde. I used the elcomsoft software on my wife's iphone after we updated to IOS5 and got 2 of the 3 digits used in the encryption.

Then I simply wnt through the rest of the numbers until I got the phone to restore. The annoying thing is that the password was certainly not set by my wife. We would never have guessed it.


Apple need to get this mess sorted!!


Thanks again

Jan 31, 2012 3:01 AM in response to Emon87

Sorry for my english.

i too have had the same problem.

when restoring the previous backup was asking me the password. i don't remeber ever having entered the password.

i try everithhing!

at the end i realized that my iphone had my IdApple, but itunes had another Id apple, the Id of my brother (we share the pc).

then: itunes - store - shows my account and i simply replace the account with my account (my id apple) and my password and i m able to do the restore from backup.

i hope to be useful to some of you!

Feb 6, 2012 5:02 AM in response to wsucoug95

This post may not be helpful to anyone but just to vent my frustration with iphone, so someone like me won't feel they are alone. I had the same problem of itune asking for a password to restore the phone. The worse -- that phone was my wife's. She now blames me for losing all those photos and msgs and contacts. You know how it feels. Apple really let me down, after putting so much trust in their products.

Feb 6, 2012 6:09 AM in response to DisApled

At the end I have managed to make the iphone to update and continue working normally.


The solution has been to upgrade itunes, after that I entered the password of the computer where the backup was done and it passed successfully. I tried with that password lots of times before without success.


But there has been more than a month of trying to find the password, and even the password crackers told me that the backups haven´t a password...


So there is a problem with the iphones backups, not with the users...


Good luck,


Rafael

Feb 23, 2012 9:31 AM in response to jamesvanawesome

There seems a lot of confusion with this Issue but figured I would add my own experience.


I was updating my phone OS due to corruption issues.


I Installed ITunes for first time on this laptop.

backed up phone and ran OS update.


OS updated but then would not let me restore backup data despite not setting any passwords.


Finally resolved it thanks to this thread by.


1) making a new backup and setting a password

2) restoring that new backup and then changing password.

3) Then restored original backup and used the new password I had created and it worked.


I also ensured the password I had set was not something I had ever used anywhere before ever as a lot of folks have had success with old passwords and i wanted to see if I could exclude that possibility.


Hope that helps


but looking at the vastly contradicting solutions here i am thinking it could be something else going on entirely.


Now see if I can catch up on those 4 hours of my life i have lost


gl and keep trying you'll get there in the end 🙂


Message was edited by: Boffski ( I rly should learn to spell :(

Feb 24, 2012 6:09 PM in response to wsucoug95

Just to add my 2 cents:

I was prompted to do a routine update, after which point my iphone wiped all of my data. I attempted to restore it, and I was asked for a password. Just to be clear, I deliberately left my iphone backup unencrypted. I have been searching everywhere for the answer. It was not 1234, my itunes password, my computer password, an old password, stored in my keychain access, or anything else that made logical sense. It was a password that I have never used for anything but is a variation of several of my passwords, including my itunes password. I literally sat and typed every variation I could think of that could have been generated until one randomly started to work.


Good luck to all who try to do this, and I hope you work out how to do this, because it seems different for every single person. Hopefully one of these bright suggestions will help. I know I'm definitely encrypting my backup from now on, so I'll get to CHOOSE my password.


By the way, it is extremely unfair of apple to charge us for dealing with their screw-ups.

iTunes asking for backup password???

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