iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Posted on Jul 24, 2012 10:46 AM

Guys, here is our experience with this bug (and yes Apple this is a bad bug not a bad memory) and here is how we got around it.


My wife recently attempted to upgrade her iPhone to 5.1.1 and iTunes advised her that she would need to do a complete backup and restore process on her iPhone which she agreed to and let it start. So it did the backup, upgraded her iPhone and then when it attempted to restore the backup it halted and asked her for the password for her encrypted backup. As other folks have indicated, she hadn't requested this backup or any other backup in the past to be encrypted, but regardless we could not proceed beyond this point. We tried every combination of password she or I had ever used with no avail. We also spent hours with the Genius Bar folks and the online Apple support folks and received plenty of empathy but no results. You really are left with the impression that this is your fault and that somewhere in your dark past you or someone in your family encrypted a backup with a password.


So we went the Elcomsoft password breaker route which some folks here have used with success. i would like to share my experiences here because I feel I owe this forum a favour and also to make sure you know how to get this software to best work for you ,because even though its very powerful, its not totally intuitive.


First Attempt - We downloaded the Elcomsoft free trial version of the software, told it to run, asked it to go against our iPhone backup file, selected the most recent iPhone backup (btw this wasn't that days but instead was one from 2 weeks ago - another bug Apple) and told it to start. When it starts, it will tell you how long it expects to take and in this case it said 4 hours. As the Elcomsoft software is running it says what its "attack rate" is of approximately 700 password attempts per second and it displays its current attempt every second so you can see it work through the possibilities. In this case, under their "task" I had accepted the default "english dic - no mutations" So with this default it just attacked with standard unicase dictionary words and after about 2 hours it finished with no success.


Next Attempt - I wasn't suprised and decided to look deeper. If you double click on "english-dic" it will open a box showing your selection and displaying the mutations options "disabled". if you click that, you can see that you also have the options of minimal, average or maximal mutations. I chose "maximal" and it in turn advised me that it could take up to 4 days to run this attack! So I quickly backed off from that and chose "minimal" and it in turn advised me that it would take up to 30 hours to run this attack. I chose this solution, but before running it on my wife's backup, I ran it on my iPad's backup on a separate computer where I intentionally protected it with a password of "1234". Off it went, and you could see it apply different combinations of numbers, letters and special characters. In was kind of fun to see and in less than 2 minutes, it found the password and came back showing 12**. If you want to see the ** characters, you then need to buy the application at around $80 and get a registration key.


Successful attempt - So with that little success under my belt, I started the "minimal" attack on my wife's computer and her iPhone backup. And 25.5 hours (it said it took 91,871 seconds) later it was successful and showed the result as Pr*****. So at this stage, you could try variations of Pr and 5 characters, but since we had never encrypted our backup and also never used a password beginning with Pr, and because Elcomsoft was going to save us a lot of grief if we had to leave the iPhone at factory settings, we elected to register the software and proceed with payment. Success!! Her phone is now on 5.1.1, all her application data is in place and we have a happy household and I am a hero!


Learnings - #1 - Encrypt your iPhone/ iPad backup intentionally with a password you selected vs. letting some bug somewhere select it for you. #2 - Make sure all your important passwords such as your PC or MAC signon and your online banking software are secure and complex, because this type of software is very powerful and there are a lot of bad guys out there that will use it for the wrong reason. Elcomsoft has provisions to protect it from being used for the wrong purpose, but others might not. During those 25.5 hours, I estimate it attempted over 64 million attacks! #3 Elcomsoft is in Russia! So it will take a few hours to process your payment since they don't seem to work 24/7. So kinda of scary, but it worked.


Thanks

Fred

423 replies

Aug 25, 2015 2:24 PM in response to jared275

jared275 wrote:

Computer logic 101 dictates that I should be able to delete whatever encrypted local backup may exist and create a non-encrypted local backup.

That demonstrates that you don't get it ... if I had access to your stuff and wanted to unencrypt your backup, and all I had to do was delete the existing (encrypted) backup and make a new (unencrypted) one from what's on your iPhone,that would completely defeat the purpose of passwords and encryption. Think about what you're proposing and you'll see the flaw in your logic.


jared275 wrote:


I don't want to restore my iPad. That scares me. It says that it only backed up the most important data to iCloud. It also takes time, and how am I supposed to know if it will allow me to backup unencrypted to my computer? .... Ok I read the rest of the troubleshooting guide and apparently I have to spend a bunch of time, and lose whatever data is deemed unimportant in order to turn this checkbox relating to local computer backups off. I am not impressed.

Yes, restoring your device takes time and not loading a backup means losing information that was in your encrypted backup. Backing up to iCloud is a viable alternative to a local backup and does not require restoring, but the difference in what is backed up in iCloud vs. locally is minimal. Apple used to document what was different but that article has since changed, so perhaps the backup content is identical now.


Yes these are inconveniences, but since you set the password and don't remember it, and the encryption process is doing what its supposed to do, I fail to see how this is Apple's fault or responsibility to give you an out. Personally I'm glad that the system is solid and that there are no workarounds to get at my information.

Jan 3, 2018 2:30 AM in response to wsucoug95

If you can’t remember the password for your encrypted backup

You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:

  1. On your iOS device, go to Settings > General > Reset.
  2. Tap Reset All Settings and enter your iOS passcode.
  3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
  4. Connect your device to iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.

If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
  • Try using an older iTunes backup.

Jan 30, 2018 11:08 AM in response to Funjunkie6

Funjunkie6 wrote:


"Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one."


iCloud can only back up 5gb, but my iPhone is 120gb, so how does the iCloud backup work?


This support article explains how it works: How to back up your iPhone, iPad, and iPod touch - Apple Support. You may have a 120GB device, but you select what you want backed up, so you have control over how much of the device's contents is backed up. However, if you want to start backing up to iCloud, I would recommend that you purchase at least 50GB, which is only .99 per month.


Cheers,


GB

Feb 27, 2018 6:34 AM in response to regisyracuse

regisyracuse wrote:


For people having this problem in 2018 as well. I just typed in my very first apple id password, back when you didn't need numbers or capslock and it worked

Yes, that was one of the passwords that people have found that was the correct one. Here are a few others:

  • First iTunes account password (40 different users)
  • Old iTunes account password, but not the oldest one
  • Password used for almost all accounts (3 different users)
  • All digit Password created a long time ago
  • Computer/laptop login password (4 users)
  • Laptop password (2 users)
  • Computer password (4 users)
  • Email password (3 users)
  • iTunes with no capital letters
  • Password not used anywhere else
  • All numeric used in the past
  • Password for old gaming site
  • PC password (5 users)
  • “iphonelogin”
  • work computer password
  • Current app store password (2 users)
  • Paypal account password
  • iPad unlock passcode
  • Strongest variation of the base password I have ever used
  • Old password
  • Old work password
  • Macbook password (2 users)
  • Restriction passcode
  • Gmail password (2 users)
  • Current Apple ID password (2 users)
  • Apple MobileMe password
  • Apple ID password, but all lower case (8 users)
  • Apple ID password, first one ever used, but all lower case (2 users)
  • iPhone passcode when corporate profile was installed
  • Passcode for a website
  • iPhone screen unlock passcode (9 users)
  • iPhone unlock passcode at the time the first backup was made (3 users)
  • First password for work computer
  • Old password used over 2 years ago (2 users)
  • Previous owner’s iTunes password
  • Current laptop password
  • Wireless network password
  • Electric bill and Skype password
  • icloud password, all lower case
  • Windows login for very old laptop
  • iMac password (3 users)
  • First iPhone 4 digit passcode
  • iTunes password from last year
  • 4 year old password
  • iTunes password (current) (3 users)
  • Old PC password
  • Password for “Good” application
  • Password used for everything+1234
  • 1234 (4 users)
  • 12345 (2 users)
  • 0000
  • Password I use for everything else (2 users)
  • One of my husband’s passwords
  • Some old non-Apple product password
  • Screen passcode of the first iPhone that was backed up (2 users)
  • Old password with different case on first letter
  • “password” (2 users)
  • Windows Administrator password (2 users)
  • Original Windows Administrator password
  • Mackbook administrator password
  • “iphone”+4 digit unlock code
  • Voicemail password
  • asd
  • “herpderp”
  • “darwin” (first name from credit card account)
  • First name, all lower case
  • Ms Exchange account password
  • Facebook password
  • Browser password
  • Network admin password

Mar 6, 2017 7:45 PM in response to Lawrence Finch

Lawrence,

I don't understand why you are so interested in fighting with everyone in this thread.


You are going to ridiculous lengths to argue with users that have a very simple request. If I create a backup, with the "Encrypted" checkbox unchecked, and I go to load that backup and it asks for a password that I DID NOT ENTER at that specific time and the helpful "feature" of remembering a previous password isn't described in advance, that sounds an awful lot like a bug.

Jan 10, 2012 10:43 PM in response to wsucoug95

Same problem. I got in using a password I'd originally set...BUT...like many others posting here I am 100% certain that I tried that password several times and it got rejected. Good luck to all those having similar problems. The responses from the Apple folks indicate a degree of arrogance that appalls me.


So there are two major bugs here:

1) iTunes tells you that the password is wrong (several times over) when it is in fact correct. VERY annoying. I can only assume that the post about the server being busy causing this is correct - poor show.

2) One cannot just delete a backup and then start again with a new backup and new password (or no password). I can think of no good reason on this earth for that. Apple people, please tell me if you have one. I get the one way encoding stuff, but many people just want to start backing up again and don't need to restore the existing backup. Not being able to do so is just ********.


I had a short love affair with Apple when I got my iMac and again with the iPad, but recently I have frankly become very disillusioned with Apple. I paid the extra money so that things would just work. But recently my experience has been that they often don't (my experience upgrading to Lion was a case in point). Shame on you Apple. I will be going back to the PC world when I need new hardware.


Rant over.

Jan 26, 2012 5:07 AM in response to Forde1

Thanks for your useful advice Forde. I used the elcomsoft software on my wife's iphone after we updated to IOS5 and got 2 of the 3 digits used in the encryption.

Then I simply wnt through the rest of the numbers until I got the phone to restore. The annoying thing is that the password was certainly not set by my wife. We would never have guessed it.


Apple need to get this mess sorted!!


Thanks again

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iTunes asking for backup password???

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