Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why does my Me mail account keep asking for password?

Since converting to iCloud my Me mail account has been asking me for my password. When I enter it, it comes back with 2 seconds with the same request. My password has not changed. It's the same as it was in MobileMe. This issue is preventing me from using this mail account. Anyone know a solution?

Posted on Oct 13, 2011 4:49 AM

Reply
75 replies

Jan 20, 2012 10:54 AM in response to mshore

I have this exact same problem, it is getting worse and worse. I am 90% sure that it has to do with the fact that I am running mail with the same user account on my iPhone and iPad and that everytime the other device downloads mail, it causes my main computer to ask for the password again. I assume that this is a security feature to let you know that another device is accessing your account. I am now convinced that this is the reason because I just got an iPhone 4S with better reception, (Verizon) which of course can access Mail more often than the jailbroken T-Mobile iPhone and now I literally have to reenter my password every ten minutes on my desktop Mac. Someone please tell me how to fix this. The problem is that when it pops up, it takes over the screen and when you think you are posting to facebook or something, all your typing is going into the password field of the pop up screen, very aggravating to say the least

Mar 19, 2012 9:42 AM in response to mshore

For months, I've been getting the Lion Mail prompt asking me for my iCloud password, even though its on the keychain, hasn't changed, and no other servers have issues. I'd click Cancel and some days the account would work, others it would just keep asking me over and over and stay offline all day. I just ignored it, thinking Apple would fix things.


This past week, I've found a solution that works 100% of the time for me. When I wake my computer in the morning and it won't connect to iCloud mail, I log into my iCloud account in Safari and open mail there, then log out. Instantly, Mac Mail works again. One time last week, iCloud web mail itself would not open and gave me a web crash message and a 'report to Apple?' dialog.


One time a month ago, iCloud-web told me that my account was suspended and I had to go to iforgot.apple.com to reset my password - even though I'd never had any invalid login attempts. The Mac and iPhone gave me no hint that that was a problem - only found out by going to iCloud in Safari. Either somebody tried to hack my account - and that suspended it - or the iCloud servers lost track of my proper password and all of my devices trying log on looked like invalid password attempts. Who knows. Entire iCloud infrastructure is way below Apple's standards for quality IMHO.


So... I think the issues are on Apple's end in their iCloud server / load balancing architecture. I'm just surprised that this has been going on for so long and that some of the world's brightest engineers (Apple) have not managed to fix it yet.


Cheers,

Karl

Nov 17, 2012 3:02 PM in response to mshore

well I have tried everything of the above nothing worked so far.

needless to say I now spend 4 hours + to resolve this issue ( do you feel for me?)

this is what happends I sign in in find friends this works for about two minutes I see my friend then it comes up there was a problem with our apple ID and paswrord.


I give up for now but if you have any new suggestions bring it on.


PS I find that apple could learn from opposition to improve help


cheers

Nov 29, 2013 12:04 PM in response to Csound1

This complaint is about Mail on a MacBook Pro running latest updates, maverick I believe is the tag.

The iPhone issue is separate and re a holiday sampler.


If you happen to know a way of stopping mail asking for my password each time I open it, I'd be really appreciative.

I've got my password in my keychain I believe, I changed it to include a capital letter as I'm told is required now, I've even been into preferences and put the password into there. I've tried everything I know, and I've had Macs for years so I think I know all the usual ways to sort things.

Maybe I'm missing something obvious?!

(Mail works perfectly on my iPhone)


Any suggestions warmly welcomed!

Nov 29, 2013 2:20 PM in response to Csound1

No other iCloud services affected by this.


Although I've just changed the passwords again, even MobileMe just for the sake of it. Login and iCloud. In Keychain. Restarted. And I hate to say it as I may be tempting fate, but Mail just opened without asking for a password and I watched it log in and download an email !


Thank you for talking me through, I think my problem may be solved (I may never turn my laptop off again).

Why does my Me mail account keep asking for password?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.