iphone backup with 10.5 stuck in step 2 of 4

Perfect Fix.. well done Pilates for finding this out

Hi rbmisc,

could you please rate my answer as correct? Thank you!

1. Quit iTunes.

2. Start an elevated command prompt (Start Menu -> All Programs -> Accessories -> Right Click "Command Prompt" -> "Run as Administrator")

3. Once in the command prompt, type "netsh winsock reset" and hit ENTER.

4. Reboot your machine.

5. Restart iTunes.

I am having the same exact problem, tried running the winsock reset and it says "could not obtain host information from machine: [main]. Some commands may not be available.

Access is denied.

Any other ideas?

Thank you,

Many thanks. This solved my problem!

This totally works, took like 15 seconds to execute. Took longer to reboot pc than to actually do it.

Pilates,

thank you so much! This fix works! After many hours of "nightmare", I have a backup and all synced in just a few minutes!

I have Win Vista and Iphone 3GS. First I was turned off antivirus NOD32. Then I used your fix and... yeah! Hoorey! Thank you! Greetings from Croatia!

ok i had same thing hang. upgraded itunes to itunes 10. then upgraded my iphone 3gs to ios 5 went through the factory reset bolox along the way. then when it installed ios 5 on the iphone it told me my backup was either invalid or corrupt. i had to settle for having ios 5 but a completely wiped phone - pics, contacts, apps the works. ok I can take the hit for ios 5, tried to sync the phone with my laptop (windows vista) previously updated to itunes 10 and EVERY time it hung on the backup of my phone. ive read endless accounts of the same thing happening to people on every apple device. i couldnt do anything. i tried the "command prompt, netsh winsock reset" blah described at the begining of this post. IT DID NOTHING! so i picked away at everything, this is what worked for me..

Start itunes with no devices attached.

When its loaded go to Edit - Preferences - Then click Devices.

Tick the box - Prevent ipods, ipads and iphones syncing automatically, then click ok.

leave itunes running then disable ALL security software, malware protection etc AND internet connections. ( i am running microsoft security essentials -off. iobit malware fighter - off. iobit advanced system care - off. THEN intenet connection - off.

I then plugged in my 3gs via USB, nothing happens because id disabled it earlier!

on the left in devices it shows my iphone.

click it.

you should see the summary screen.

on that screen where it says 'Backup' choose 'back up to icloud' button.

scroll a little lower to 'options' and tick 'sync this iphone over Wi-Fi'

then click the Sync/Apply button.

leave it and it SHOULD do a sync and a backup (u should see it say last backup to icloud n the time your doing it as its going) once youve completed this eject the device, re-start security software, malware protection etc etc then re-connect to the internet.

give it a minute to all settle.

then re-connect your device.

you should have full functuallity, of itunes with no hangs. just seems like a conflict of security software to get the first back up. once youve got one theres no more chew!

well thats what worked for me, hope it helps someone because i spent days looking for help and got none! this is my first ever post so if it does help u at all plz click me a like!

Thanks Pilates the MAN!

netsh winsock reset

Did the trick!

Totally saved my day!

Sorry to say it didn't work for me.

Anyone else do this, still have the same problem and find another solution?

Thanks.

I sorted out my problem out. Not sure if it'll work for everyone.

1. I uninstalled all the apple software as recommended by apple

2. Restarted my PC

3. Re-installed Itunes, Safari, and Quicktime

4. Loaded up iTunes to see if the syncing problem was fixed (wasn't fixed)

5. Command Prompt as Administrator and typed netsh winsock reset

6. Restarted my PC again

7. Loaded up iTunes and plugged the iPhone, and it did it!!

Any questions? Happy to help.

It was for my girlfriend's pc, and she has x32 vista, iPhone 4, iOS 5, iTunes 10.5.

Thank you for sharing this.

Several days ago I tried doing a complete uninstall of all Apple programs. I followed the instructions earlier in this thread (or maybe it was another thread). But when I reinstalled iTunes my library was already there - exactly as it was before. So I assume that the uninstall was NOT complete. And the stuck on "backup" problem has not gone away.

Any idea what I might have done wrong? What do I need to do to completely uninstall all the Apple software?

Thanks,

E

i created an account just to like your answer! Thank you so much!

Thank you. I've spent more hours than I care to admit trying everyone elses "fixes." You're brilliant!