iPhone 4S screen tint

Got a new iPhone 4S this morning, and when I put it next to my old iPhone 4 I discovered the screen was much 'nicer' on the old iPhone. When I say nicer, its kind of got a really yellow tint to the screen on the 4S, whites are where you notice it the most for example the email looks far nicer on the iPhone 4 screen. All other colours look quite washed out. Anyone else got this problem?

iPhone 4, iOS 4.3.3

Posted on Oct 14, 2011 6:48 AM

Reply
1,010 replies

Dec 8, 2011 12:11 PM in response to Claytonb

"Are we 100% sure here that it's the LCD that is at fault and not some adjustment on the main board that controls the graphics?????"


-------------------------------------


Until we hear from Apple engineers, I don't think we can be sure of anything. I guess I should make it clear that my ideas regarding white balance and color temperatures are just a hunch. Back in the film days, we would purchase specific brands and types of film (several varieties of Kodakchrome, Ektacrhome, Fuijichrome) based on our color saturation, temperature and contrast preferences. We had no way to digitally manipulate those qualities.

Dec 8, 2011 1:18 PM in response to Snowglider

PLEASE APPLE SOLVE THE PROBLEM ITS A DEFECT IN THE SCREEN,

I went to Apple store today after i got my first Iphone4s back and refund my mony 10 days ago to see if i can test the screen befor buying a new one,the guy at the store he was amazing and he allow me to open 2 iphone 4s one black and one white befor paying any mony and both have a horrible screen with yellow tint compared with the demo of the 4s they have in store and the guy was surprised when i put the tow phones side by side , i called apple yesterday and they said its due to loose connection in the screen and its rarly happen and the technician say there is NO GLUE under the screen as some people said it will cure, but me and 2 of my friends have the yellow tint ,and today i saw to other phones directly from the store have the same problem, I'm not gonna buy that phone again till they solve this issue

Dec 8, 2011 5:49 PM in response to Snowglider

Figured I would share my story as well.


Phone #1 - Bought 4S in October - had yellow screen tint, brought back to store and the replacment phone they exchanged it for had the good screen - blue tint, whites were white (phone #2).


Phone #2 - The phone had mute issues, which there is a whole thread about on this forum as well. About 20-30% of my incoming and outgoing calls people couldn't hear me, but I could hear them. Only way to correct was to restart phone or press speaker button to engage conversation. I returned phone for 3rd phone, but was very worried about getting another yellow screen.


Phone #3 - My concerns were valid as this phone had a yellow screen, not as bad as phone #1, but still annoying and deomoralizing since my phone #2 had the great screen. In addition to the yellow screen, this phone had severe battery problems. Would drain from 50% to dead overnight (with no apps running, etc). Once again, brought into store and swapped for another phone.


Phone #4 - This was by far the worst yellow of the phones I had. It worked fine, but the screen was hideous. I was quite demoralized at this point and decided to take drastic measures. I contacted a third party repair place and explained to them that I'd like to buy a new screen (glass/lcd/digitizer) and have them swap it out on this phone. Only thing was I told them I want to go through all the screens they have to make sure it has the proper blue tint. Shockinly enough, the guy showed me a dozen screens and none of them were acceptable, wherever his supply was coming from had the yellowish screen. Off to the Apple Store for one more attempt.


Phone #5 - Explained my situation to the genius guy (very nice guy), he said he would only open one phone for me to see, and then I could either keep my phone #4 or take the new one. After a deep breath, phone #5 was opened and looked excellent, perfect blue and white screen, no yellow tint. So after weeks of dealing with this, I have a solid phone with a proper screen - RELIEF.


Some people reading this (and my friends have chimed in) may think I'm nuts. But the fact is there are those of us who are not ignorant tech users, and for the money we spend and the time I waited to get this phone, I want it to look the way I want it to look.


Good luck to all who have this problem, this is a very annoying and enraging thing to deal with, as it is literally dumb luck as to what kind of screen you get.

Dec 8, 2011 6:39 PM in response to cleandmc

I am glad for you perserverence paid off. I placed a call to Apple Care Plus last Sunday so the problem is documented in the record. I will wait to first see if there is a software/firmware fix. If not, I will wait until the majority of the new 4S's no longer have the problem. Then I will ask for a new phone. Unless, my phone spontaneously fixes itself. I wonder what would happen if we asked Siri about it. Would it be like asking HAL? 🙂 😉

Dec 8, 2011 11:28 PM in response to emileg

Sigh.... Ok so I'm not the only one...

Iphone 4S 16GB, Black.

Phone #1: Out of the box at AT&T, vibrator makes metallic clinking noise.

AT&T wants 35$ restocking fee, I kept the phone.


Went to Apple store, swapped the phone 1...

Phone # 2: Too bad, left the screen protector on while at genius bar. Later noticed it has debris/dust under the LCD glass.


Called AppleCare+, express replacement arrives overnight.

Phone #3: Horrible yellow tint, all over the screen (compared to phone 2).


AppleCare sends another replacement overnight (Phone 2 still in return fedex mail).

Phone #4: Has both yellow screen AND vibrator motor being too loud...

Heck, called the tech guy that I'm keeping the Phone 3, sending back Phone # 4.


Tomorrow will get the money back, both the iPhone 4S and the AppleCare+ goes, buyers remorse!!

Dec 9, 2011 5:41 AM in response to Tech_no

Only my 2nd phone...1st one had volume button problems sound kept going up...this one light bleeding from top and brightness not working right... light flickers when going to sleep screen... 2 hours away from the apple store...2nd day in a row going... only good thing is the support person took pitty on me for a $50 dollar apple store credit, to bad everything cost 59.99 and up.

Dec 9, 2011 6:06 AM in response to Tech_no

These phones have to many issues if you ask me! My first one was perfect but it kept dropping calls, I am talking almost every single call. My 2nd one was so yellow, it even looked greenish at times, but I did not drop one call with that one, however I was not going to settle for a yellow screen, oh wait, let me back up, the 2nd one the battery drained from 100% to 30% in one hour and I wasn't even talking on it. The yellow one was my 3rd one, and now Apple sent me a brand new one, and this one is fine. Seems like they all have different batterys and screens and I think they needed to make them so fast because of so many orders, they used cheap suppliers. I still find my 3GS to have the best color screen. (my preference). I think I am going to give up Apple period as I don't hear about this hassle with other companies.

Dec 9, 2011 6:10 AM in response to LisaB40

Also this was an issue with the 3GS as well, which tells me its not a defective phone, its cheaply made and the screens should all be the same, this is ridiculous! Some screens I seen are so yellow, this is not what we are paying for. A reputable company like apple should take this way more serious. I am sorry, I can't settle because my first one had the perfect screen. All these yellow screen phones that are being sent back, they are going to refurbish and hand right back out.

Dec 9, 2011 6:25 AM in response to Snowglider

Ok, Here's an update to my trip:


Made an appointment with the Genius bar. The guy admitted that he can see the difference between my wife's iphone 4 and my 4s (although he said it kind of falls into the realm of the standard of the phone and he can't keep showing me screens until I see one that I am happy with.. The first replacement is what I'm stuck with (understandable)) but he was more than willing to swap it out for me... Took one out of a black plastic case (non-retail) and did all the activation... I'm sitting there looking at it while it's being set up and I can clearly tell that it's still yellow. I didn't make a big deal about it, so I'm comparing it to my wife's again later on and I can clearly tell a difference but I'm starting to think it's not AS bad as the last one. I'm going to leave the brightness on full for a few days to a week like some people suggest to see if it actually does anything (which I'm almost positive it won't), then make another appointment at a different Genius bar, or back to that one.


It seems that this one is less yellow looking straight on than the last one, but if you tilt it even a mere 5 to 10 degrees to the right, the blues turn green and looks like someone applied a sepia filter to the whole screen...

I'm starting to think people are right in telling me to switch to the Galaxy S2... I'd hate to think that I'd lose all the money I've purchased on apps though 😟


Or maybe I'll just sell this one on ebay and go back to my old iPhone 4 that I CAN'T UNLOCK BECAUSE I UPGRADED TO IOS5 AND BASEBAND 4.11.08 STILL CAN'T BE UNLOCKED!!!!


If anything else happens, I'll update again.

Dec 9, 2011 6:25 AM in response to cmtyeson

We don't have Apple Stores of Apple in my country, so I had to buy 4S when I was in Europe. Actually I bought 4 pieces from two different cities and all of them have the same yellow screen. I noticed it in the first second I saw the Apple logo. All serial numbers start with a D.


I really miss my previous Iphone 4 which had an eye-pleasing beautiful colour temperature, it was a joy to look at its retina display. But now it ****** me off every second I look at 4S, it is like I put a yellow screen protector on it.


I wish at least tethered joe was available for 4S, so I could try colour profiles in cindy. Now I have to wait until my next trip to abroad to have my 4S replaced in an Apple Store if I'm lucky enough. 😢 I would not complain that much if I were in the US as it would be very easy to replace.

Dec 9, 2011 6:52 AM in response to Snowglider

Like myself, people are exchanging their iPhone 4s one after another and Apple as not done anything to resolve the issues. And if history repeats itself, I don't think they will. Apple makes great products but when there is an issue, they're afraid to admit it. I don't have a store in my area and have to order online which takes 3-4 weeks. I just sent two back and two more ordered and hope that one of them is acceptable. This will be iPhone 4 & 5. This is my last order for I'll stick with my iPhone 4 until next years model is released. So long as Apple stays with cheap LCD suppliers and don't admit there is an issue, the yellowish - washed out screen isn't going to go away.

Dec 9, 2011 7:35 AM in response to anthony place

No they do not - well okay every once in a great while you will see a post form an Apple employee - these forums are a community supporting itself deal.


Which is not to say that no Apple employee every uses these forums an sometimes will make a post - but these forums are not monitored by Apple in any official capacity and any Apple employee post is that individual's personal effort and not to be seen as an official repsonse from Apple.


This is all documents in the terms and conditions that you agreed to when you joined.

Dec 9, 2011 7:49 AM in response to Tech_no

If I read all those posts, I have to be glad I have an 4S working for 100% exept having the yellow hue..


I will keep mine for the time being. Waiting for more positive feedback (not the 20% chance of having a proper screen) when exchanging the 4S, or some sort of firmware update (yeah,keep on dreaming).


I have to say, I compared my 4S agains a 6 months old 4, and that one had an even more yellowish screen...


I am losing faith in apple products.

Dec 9, 2011 8:04 AM in response to Snowglider

I am keeping mine for now as well - I really only notice the difference in a side by side or when I am actively thinking about it.


I don't know why people think that it cannot be fixed via software - especially when we do not know if it is a software issue to begin with - or a hardware issue - or what amount of color correction the hardware and software allows.


I would think that if it is possible to adjust the color output via software - that with additive color mixing it should be possible to tune the color output to ajdust or correct to some extent.


If it is an inherent property of the glass manufacture that is adding a tint there may be a limit to the amount of adjustment that can be made.


I have 6 monitors on my desktop - and none of them have exactly the same color gamut - so its not as if I think there is some single perfect output - but it seemed to me that the blue/white of the 4 that I had was "right" and the new 4S warm/yellow just looks a tad off by comparison.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 4S screen tint

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.