Ok so I figured an update was worth sharing, bear with me.
A little background. I've been using and purchasing Apple products since the early 90's. I've ran several computer (all Apple) departments for design agencies I've worked at. My wife and I own 12 Apple products between us. Needless to say I'm a fan and have ALWAYS had GREAT customer service. So much so that they replaced 2 of our out of warranty computers.
I too have had this screen issue with my new 4S, this is my 3rd iPhone btw, owned the 3G & the 4, no problems. I went to the Apple store on Saturday after I recieved mine in the mail and showed them the screen issue. The very nice Genius said they would replace it no problem but they didn't have any replacement phones in just yet so he kindly asked if I could come back next week. I live about an hour away from the store but I said sure no problem. So on the following Sunday as we were passing by coming home from Orlando I decided to stop and try to get it replaced. Mind you I called ahead of time and I guess they "aren't allowed" to tell you if they have any replacements in stock, so you have to go in....hmmm. I get there at 11:20, Genius attendant says please come back at 12:00. Ok sure no problem. I understand you guys are busy and no I didn't have an appointment, first available was 3:30, no can do, we had football to watch. 🙂 We go back at 12:00, girls says please come back at 12:50. Well being an hour away from home and football waiting on us on the 6 TVs I have in my living room, I begrudgingly said no thanks I'll come back.
Fast forward to last night, it gets better.....had an appointment at 6:30. Arrived on time, spoke with the Genius, he looked up my serial number, "yep gotcha right here sir, we'll get u replaced and out of here in no time". Very quick smooth painless process. We boot the phone up, compare it to my buddy's white 4S and it looks great! Hot ****. We then go grab a bite to eat in the mall (Cheesecake Factory, holy crap that Mac N Cheese burger is insanely good!). Just for grins I check my phone, low and behold it's "yellow" again. Mind you its not a HUGE difference but I can definetly notice it. (I'm a designer and paid for my trained eyes, but still, my friend was able to see it, as was anyone else we showed)
I'm getting to the meat, hang tight. So I book another appointment with the Apple store for 8:00. Again show up on time. Have to now wait until 8:20 before I get to see good ol' Ben the "Genius". Could not have been a day over 20 and feeling pretty entitled about his Apple employment status. He was very quick to judge me and the phone and say this issue is a NON-issue. It's within our specs. I say BS, in a nice way, he says ok let me go talk to my manager. Comes back 10 minutes later, says nope we can't exchange it, nothing wrong with the phone. I insist to speak to said manager. Manager comes over with a very smug look on his face, obviously not happy. Gave me a half hearted greeting and asks what the problem is. I explain. He says he sees NO DIFFERENCE. At this point I'm not pleased and telling myself I'm not leaving here w/o a 'good' phone. After a lot of back and forth, unpleasant rudeness from both the manager and Ben, and me keeping a cool head the entire time, oh and I might have mentioned that if Steve Jobs was standing here he would see the difference 🙂, he agreed to exchange it one more time. So I roll the dice.
It bears mentioning as I was waiting I found all of the sites including this one mentioning this issue that they say is a non-issue on a nearby iMac, nicely asked good ol' Ben to come have a look. One of the sites happened to be Youtube, he quickly replied in an extremely rude fashion, "that's YouTube, that's NOT Apple". I quickly replied and said, no Ben that's just one of the many sites, over here is the Apple one and there's no need for you to be so rude about it.....
At that point my new phone was ready but it seems our good friend "Genius" Ben couldn't get it to work. With a couple suggestions from me about how to fix it, we were up and running. Yeah! Checked the phone and the color was perfect! I'm thrilled.
So, arrive home, check the phone, comparing it my wife's phone and what do ya know, it's yellow once again. 😟
At this point I'm perplexed, not really sure where to go from here. I certainly won't be getting another phone from the nice folks at the Brandon Apple store. I plan to call Apple Customer Care, explain the situation and see what they say. But again I'm afraid it's a crap shoot to see if I get a "good" phone.
The saga continues.....