You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

itunes could not connect to this iphone because an unknown error occurred (0xE800007F). wifi sync

I get the following error on my Windows 7 64-bit. when using wifi sync on my iPad 2 and iPhone 4.


itunes could not connect to this iphone because an unknown error occurred (0xE800007F).


seems random/inconsistent.

Posted on Oct 16, 2011 1:55 PM

Reply
104 replies

Apr 5, 2012 8:42 PM in response to NickRno77

I am having a similar issue




I have rebooted my windows 7 PC and all iOS devices. After rebooting wifi syncing worked normally for around 12-24 hours, the PC and iTunes running the entire time. I have since returned to my PC and found the following errors.


iTunes could not connect to this iphone because an unknown error occurred (0xE800007F)


The iPad "Nathan's iPad" could not be synced because the iPad could not be found on the network


An iPad has been detected, but it could not be identified properly. PLease disconnect and reconnect the iPad, then try again.


that last error appeared 38 times. after clicking OK on all 38 errors I can then use iTunes again and both iOS devices appear in iTunes. However one or both will fail to sync over Wifi and will have the triangle ! symbol next to the device name in iTunes under devices or the device name will disappear from the device list in iTunes to later reappear.


This is a very common. I leave this PC running 24/7 with iTunes open so I can sync my podcasts before work.


The iPhone 4S wifi sync seems to have the most trouble, but neither are functioning properly.


extremely annoying

May 6, 2012 12:53 PM in response to lairdb

I like having WiFi sync available, even if it's not behaving and self-invoking quite as expected. So, on the theory that the error is annying, and probably means a sync has failed to start, but is otherwise benign -- except that it blocks further iTunes function:



I have written an utility (using AutoIt) that watches for the specific error and clicks OK to dismiss it. I've been running it for several days now, and it seems to work fine.



Specific notes and disclosure:

- It lives in the tray, as a little blue musical note; primary click gives you 'Exit' and 'Check for update' options.

- Hovering over the icon will tell you the total times it's dismissed the Annoying Error.

- It anonymously reports usage to me, just for my own interest. It reports a machine hash as a unique (but non-reversible) ID, starts and stops, and the number of times it has dismissed the annoying message.

- All reporting can be disabled by invoking the exe with '-nousage' on the command line.

- It anonymously checks for updates (but does not auto-install them.) The '-nousage' switch also disables the update check, though it can still be invoked from the tray icon.

- It watches for 'iTunes could not connect to this i' and 'because an unknown error occurred (0xE80000' in the same window, and clicks OK.

- If it is unable to dismiss the error, it exits with a message, rather than get into an endless cycle.

- It does have to bring the error window to the foreground in order to dismiss it. This could theoretically be disruptive to you, if it happened during interactive use. My own experience it that it happes when I'm in another room, connecting or disconnecting the phone from a separate power brick, but YMMV.



Use at your own risk, no responsibilty, YMMV, do not taunt Happy Fun Ball, etc.



Feel free to download and use; comments and suggestions welcomed.


exe

zip of exe (It's not much smaller, but in case you prefer downloading a zip.)


MD5s (computed by FCIV):

8e43d86f5837ef37fc4a16054c61f98b itunesdismissannoyingwifisyncerror.exe

b756544242aa81e61fb5269d0e9c6fd7 itunesdismissannoyingwifisyncerror.zip

May 13, 2012 11:29 AM in response to natesac

After not quite a week, 13 of you are using the utility and allowing it to report. It has dismissed the Annoying Dialog 112 times.


The grand champion individual user has been dismissed 26 times, though they are not the user who had the maximum-per-clock-hour of 5 dismissed in the same hour. The average user has been dismissed 9 times.

May 18, 2012 9:40 PM in response to ssorgs@

ssorgs@ wrote:


Looks great, but I'm on Lion -- any solutions?


Well, I won't savage you for posting in the Windows forum...

Maury Mccown wrote:


No it isn't. I started this thread, and I posted it here in the Mac forum for a REASON: I'm expereinceing this on my Mac. The Windows Users are the ones that can't seem to navigate and post in the correct forums.


...but I don't have a direct solution for you; AutoIt (the scripting language in which I wrote "iTunesDismissAnnoyingWiFiSyncError") is tightly coupled with Windows.


AppleScript and AppleScript GUI Scripting should allow you to write an similar-functionality utility, though; if you start tackling it, I'm happy to share my conceptual outline.


In the meantime:

  • 25 of you are using idawse, or at some point* have used it, and allowed it to report. (*If you rebooted, it doesn't autostart or anything; you have to manually start it, or put it in your Startup folder, or scheduled tasks, or some similar mechanism. If you discontinued using it because of a problem, let me know; I'm curious.)
  • The grand champion has had 47 Annoying Errors dismissed automatically; that's almost exactly 20% of the total of 236 Annoying Errors dismissed. (It's not me, by the way; I'm actually well below the median, with only 16 dismissed even though I had a several day headstart while testing.)

itunes could not connect to this iphone because an unknown error occurred (0xE800007F). wifi sync

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.