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Why does the ringtone sound worse AFTER I download it?

Hi guys,


I'm having an odd issue. I just bought three ringtones direct on my iPhone 4S from the iTunes 'Tones' section, and when I set them as ringtones and preview them on the phone they sound really crappy. When I previewed them in the 'Tones' section and streamed them the sound was full and clear. Any ideas?


Much appreciated,


Sacha

iPhone 4S-OTHER, iOS 5

Posted on Oct 16, 2011 4:26 PM

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Posted on Oct 16, 2011 5:17 PM

Thanks for getting back Gabrielle, sadly they weren't free. They were 99p each, official tracks from iTunes Tones, Dollar, Paradise and Louder. They sounded really clear when I previewed them, then after downloading them it seems the quality dropped significantly, so much so that I wouldn't want to use them as ringtones because they just sond annoying.

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Question marked as Best reply

Oct 16, 2011 5:17 PM in response to Gabrielle_Lacy

Thanks for getting back Gabrielle, sadly they weren't free. They were 99p each, official tracks from iTunes Tones, Dollar, Paradise and Louder. They sounded really clear when I previewed them, then after downloading them it seems the quality dropped significantly, so much so that I wouldn't want to use them as ringtones because they just sond annoying.

Oct 17, 2011 11:14 PM in response to sachacohen

I have exactly the same problem, the best way of describing the problem is that the ringtones sound very tinny, possibly distorted like they've completely lost the bass and much of the lower midrange.


Like Sacha I've purchased 2 ring tones from the iTunes store within my iPhone 4S (Nicki Minay - Super Bass, and The City of Prague Philharmonic Orchestra - Star Trek the Motion Picture), within the store they sound great but as soon as their assigned to ring tones they sound awful. At first I assumed that the downloads must have been poorly compressed or something but I've since confirmed they play great on my PC.


I've also noticed something even more odd, if I use the ringtone as a text message tone on the iPhone one of them sounds great as it should but the other ones won't even play, very strange! I've had a look at the tones on my PC and both are 30 seconds long, and both are compressed to 256kbps at 44.1khz so no obvious differences. I've recompressed them to alternative bit rates but nothing seems to make a difference to the sound quality as a ring tone.


I've since tried both ringtones on my Wifes iPhone 4 and her's exhibits the same problems so not a handset or iPhone 4s specific issue. It sounds to me like a software bug in iOS5?

Oct 26, 2011 12:07 AM in response to sachacohen

I am also experiencing the same issue. Have found similar forums on other sites. I am sure this is an issue everyone is having. It sounds like a free prepaid phone when I get phone calls. Text tones sound fine. Almost purchased a tone from iTunes thinking maybe all the ones I added myself were the problem but looks like that won't work. Will call apple tomorrow and see if there is anything going on to fix the bug. If I find anything out I will post here.

Oct 26, 2011 10:11 AM in response to sachacohen

Just got off the phone with Apple, the rep did some 'research' and said there were no articles about the issue, nor has he heard of it, but would mention it to the supervisor. He also said he is not aware of any updates to iOS 5 that'd be released soon. Most we can do is do a complete wipe/restore and see if it works.

Oct 26, 2011 5:02 PM in response to Scoopjeff

I can confirm all suggestions by Apple do not fix the issue. It is definetly a software based problem that won't be resolved until an update is released - unless this is how Apple just wants out ringtones to sound. I deleted and re-added the ringtones to the phone, added new tones, and just completed a complete restore. I guess I'm just going to be sad for a while.

Why does the ringtone sound worse AFTER I download it?

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