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Question: Exchange Account "Unable to verify account information"

New iPad 2 (i OS 5.0)


when trying to sync device to an Exchange 2007 account I keep getting an "Unable to verify account information" error.

All account information is correct, trust me on this...

Tried switching the SSL and S/MIME option OFF to no avail.

I can log into OWA (outlook web access) using Safari on the device using the same credentials.

This used to work on the old iPhones and iPads but with i OS 5 it will not.

Many thanks in advance and your time!

iPad 2, iOS 5, Exchange, ActiveSync

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Sep 29, 2012 2:59 PM in response to jpnkaaawa In response to jpnkaaawa

I just got off the support line at Apple and they solved this exact problem. They asked me to go to settings->General->reset (at the bottom on the list)->"Reset Network Settings". When the phone rebooted after that, I was able to get into Exchange. There is no need to turn off wifi or SSL that others have reported.

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Oct 19, 2011 2:14 PM in response to Tgara In response to Tgara

I appreciate your quick response but I've removed and tried to add it back about 10 times now.


Let me try to understand what you had:

You were on an older version of i OS and had Exchange syncing

you then upgraded the device to version 5 and the syncing continues to occur without any problems?


My situation:

Brand new device running verion 5. When trying to setup Exchange I get the error I mentioned.


The difference:

I didnt have Exchange syncing on a previous version and then attempted an upgrade

Oct 19, 2011 2:14 PM

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Oct 19, 2011 2:38 PM in response to jpnkaaawa In response to jpnkaaawa

I have also gone into the Exchange server (yes I have access) and under Organization Configuration/Client Access there is "Exchange ActiveSync Mailbox Policies" and I have the following:


1) Allow non-provisional devices is checked

2) Password is not required



Under Server Configuration/Client Access/Exchange ActiveSync I have the following:


1) Basic Authentication

2) Ignore Client Certificates (this was changed to Accept and still didn't work)

Oct 19, 2011 2:38 PM

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Oct 19, 2011 3:59 PM in response to jpnkaaawa In response to jpnkaaawa

JP,


Whenever I got the "Unable to Verify Account Info" error, it was due to a failure or snafu on ActiveSync. I *was* going to tell you to have your IT folks check your settings in the MS Exchange server, but since you already have access and have tried several fixes, I'm not sure I can help any further. All I can tell you is that my iPad2 with iOS5 is working fine with MS Exchange. It syncs calendars, contacts, email, and now Reminders (aka Tasks in Outlook).

Oct 19, 2011 3:59 PM

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Mar 26, 2012 9:11 PM in response to jpnkaaawa In response to jpnkaaawa

I had same issue this morning, When I tried to add exchange account on Ipad it came up with an error: unable to verify account information.


I could access account using OWA but what you have to make sure is that you should be able to access OMA

eg: https://xyz.com/oma if OMA is not working , you will not be able to access or setup phone

OMA : outlook mobile access.

So you have to go back in Exchange server and make sure OMA is enable.


After OMA was enable for me I could access exchange account on Ipad or Iphone.


I hope this helps

Mar 26, 2012 9:11 PM

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Mar 28, 2012 4:53 AM in response to jpnkaaawa In response to jpnkaaawa

I just got The New iPad (ios5), setup an exchange account successfully, able to get mail, sync contacts, calendar, etc. It worked fine for 3 days and then it just stopped working. Now it just fails to connect to the server. I deleted the account and tried adding it, but now I get the 'unable to verify account' error.


Any help?


Thanks.

Mar 28, 2012 4:53 AM

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Apr 4, 2012 5:10 PM in response to randeepkaushal In response to randeepkaushal

Hi Rand,


In Exchange 2007 there is no OMA as this was dropped.

Perhaps you're speaking of ActiveSync which is enabled as we do sync many different devices with our exchange server (Palm Pre's, iPhones, Driods, etc.)


My problem still persists but thanks for your reply

Apr 4, 2012 5:10 PM

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Apr 9, 2012 8:21 AM in response to jpnkaaawa In response to jpnkaaawa

Before you try to set up the account make sure your Wireless is turned OFF. This was the problem for several of my users.


Message was edited by: Liguru Sorry, I thought I was in the iPhone board! Obvsiously you can not turn off your wireless on the iPad, unless you also have the phone service as well. :)

Apr 9, 2012 8:21 AM

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Apr 11, 2012 8:36 PM in response to jpnkaaawa In response to jpnkaaawa

I had the same issue....


I entered to my exchange account via web, selected mobile devices under options, then I removed my iPad from that list, after this, I tried to configure my exchange account... and it worked!!. I didnt go further but it seems to be something related to the device configuration in exchange....


hope this helps.

Apr 11, 2012 8:36 PM

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Apr 24, 2012 10:34 PM in response to jpnkaaawa In response to jpnkaaawa

Here's my solution:

remove existing account

start new account

when get 'unable to verify' pop up hit 'OK' and then SAVE and save it anyway.


return and open the account

TURN OFF "use SSL"

hit DONE

if you get check marks next to each field then you're done!


good luck...


-alex

Apr 24, 2012 10:34 PM

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Question: Exchange Account "Unable to verify account information"