Exchange Account "Unable to verify account information"

OFFICE 365 SYNCING SOLVED

After tinkering with the process, I have written a guide for A solution to this error.

I have applied this fix to 3 iPhones and 1 iPad and was a 100% fix for the impassable "Unable to verify account information" error popup.

This is not THE solution, just A solution. Hope it helps.

SYNOPSIS

Office 365 accounts on iOS devices need to have all other previously-related exchange accounts deleted from the iOS device (then device restarted) before new accounts may be added & synced.

Even when the old exchange account's server info etc. was replaced with the correct values, it still was not syncing correctly. It had to be removed completely before the new account would sync.

RESOLUTION

1. Delete all old exchange accounts previously tied to the account with the issue at hand:

Settings > Mail, Contacts & Calendars > (Select account) > Delete Account (at bottom)

2. Restart iOS device

Hold down lock button, slide to power off.

Once screen goes black, hold down lock button again to power back on

3. Create new exchange account

Settings > Mail, Contacts & Calendars > Add Account > Exchange > (Input email and password)

4. Popup may appear that says "Cannot verify server identity" (this is a good sign, if it says "Cannot verify account identity", then check existing exchange accounts again, then restart again)

Hit "Continue" at the bottom of the "Cannot verify server identity" popup.

Choose what to sync: Mail, Calendars, Contacts, Notes

5. Check Mail app for synced mail

Go to iOS home screen (hit home button)

Click the mail app (blue email icon) > Drag down on the screen inside the mail app to force a refresh/sync of any Email inboxes

If this worked correctly, synced email will appear on device!

None of this helps - my exchange account has none of these features or menus

Were you able to delete the mail account and reinstall it?

while connecting exchange getting message unable to verify account information i am using update version of ios

Does your employer require a VPN to access the Exchange server? Have you contacted the IT department for assistance?

Reset Network settings
Then configure the exchange or office365 with the mail client

restart the iPad pro

walla... it worked like a charm.

thanks cupertino-user.

http://naufalu.blogspot.com/2016/09/exchange-account-unable-to-verify.html

I was able to fix the solution with the said change on the server.

If you are using Office365, this issue can be resolved by disabling and re-enabling Exchange Activesync on the user's mailbox.

My apple account won't verify , just got iPhone 7 couple hours ago?

Hi. If this is not about Microsoft Exchange, you should post a new question. Do you mean your Apple ID or an iCloud.com email account?

this worked for me as well - thanks

I am so thankful. That did solve the issue