Exchange Account "Unable to verify account information"

leifhk - Thanks so much, that just worked for me today. Was helping a co-worker set up her phone and changed my settings by accident ... when I went to reset everything, mine stopped working and would not verify the account. I had deleted the account, powered off and on, and entered new account several times to no avail.

Then, I deleted the account, turned off Wi-Fi, and then added the account. Not sure why that would change anything, but I'm now back up and running in Exchange.

Hi James

I have lost my password, or forgot is a better word.

I have had my boss@shaw email address forever, but can no longer get into it.

I have tried all my possible passwords, to no avail.

Don't know what happened to it.

Really need your help

Hi Guys!

All of the steps that you were able to do even the steps way back really help resolving issue with Exchange Accounts.

One good thing to consider: Since exchange accounts is more likely configured for business purposes and majority is being supervised by your respective IT, take in the consideration of checking the limit or number of devices that can be register depending how your IT Department configured it. Somehow helped my friend who's using the new iPad Pro 10.5-inch.

Thank you!

I was having this exact problem with my iPhone 7. . The problem started when I changed passwords . In my case the problem was created because I had another computer still logged into exchange with the old password. Once I logged off / rebooted every device attached to exchange The problem cleared up immediately

Mine worked fine when I upgraded to iOS 5 on my iPad 2. Try deleting the Exchange account and adding it back again.

JP,

Whenever I got the "Unable to Verify Account Info" error, it was due to a failure or snafu on ActiveSync. I *was* going to tell you to have your IT folks check your settings in the MS Exchange server, but since you already have access and have tried several fixes, I'm not sure I can help any further. All I can tell you is that my iPad2 with iOS5 is working fine with MS Exchange. It syncs calendars, contacts, email, and now Reminders (aka Tasks in Outlook).

Yes, you are correct. I was using my iPad 2 with iOS 4.3.5 and MS Exchange was working. After upgrading to iOS 5, MS Exchange works fine.

I had same issue this morning, When I tried to add exchange account on Ipad it came up with an error: unable to verify account information.

I could access account using OWA but what you have to make sure is that you should be able to access OMA

eg: https://xyz.com/oma if OMA is not working , you will not be able to access or setup phone

OMA : outlook mobile access.

So you have to go back in Exchange server and make sure OMA is enable.

After OMA was enable for me I could access exchange account on Ipad or Iphone.

I hope this helps

I just got The New iPad (ios5), setup an exchange account successfully, able to get mail, sync contacts, calendar, etc. It worked fine for 3 days and then it just stopped working. Now it just fails to connect to the server. I deleted the account and tried adding it, but now I get the 'unable to verify account' error.

Any help?

Thanks.

I don't know if this is your issue, but all of Apple.com "Verification" email to me goes into my Spam folder. Once I found that out I was able to acknowledge that email and get "Verified".

I am not sure if that is my case, you must be talking about general mails coming from Apple.com. The problem I am having is about setting up an exchange email account and the failure to verify that account by the iPad mail client.

Thanks for your response.