Exchange Account "Unable to verify account information"

I found the below steps helped with my iphone 5s...

http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification

Okay, I am having a slightly different issue. I login onling through Outlook Web App for my email account. When I go to add a Microsoft Outlook account to my iPhone it doesn't take. When I add an Exchange account, I enter all required information and then click NEXT in the top right corner. Then it appears as if it's validating, but instead of reading "Unable to Verify" it just stays on the screen where you type in all the information, and the "NEXT" button is now gray'd out and unclickable.

I have no clue what to do. On the Web App there are no POP, etc settings; they all just say "Not Available".

I have no idea what to do. I'd rather have the "Unable to Verify" at this point.

Thanks!

I did all of this

"Email: The usual full email address of the user

Server: fully qualified name e.g. mail.servername.com

Domain: I DID fill this in with our domain name... I know that almost everyone claims this is optional. I filled it in.

Username: I only entered the SHORT name here - NOT the full email address. - e.g. aeinstein NOT aeinstein@domain.com

Password: the user's password

Finally, in my case SSL is enabled / S/MIME is disabled"

And it still not working. The Unable to verify account information continues to pop up.

I don't know what to do anymore.

For username: try domain name first, e.g. harvard/username. A tip from the IT support that worked for me after days of trying and failing.

This worked for me. Thanks! after a few days of fooling around, including putting in all my server info manually...

All I had to do was turn the wifi off and then I sent it up.

I just got the new i6 phone and updated my iPad too. I'm getting "Exchange Can't Verify Server" on both devises.. However l did update 8.0s on my i5 an older iPad and didn't have issues. Note the updates happened with out any glitches. However with the new equipment is where I seem to have issues.. Any suggestions from anyone?

Hi,

I also have the same issue, I am trying to add my company email using an Exchange account on an iPhone 6 (iOS 8.1.1.)

I've tried this on Wi-Fi and 3G amd I've reset network settings.

I have entered my email, user name (tired both, email and alias), tried with and without domain, entered the correct server, but it says it's unable to connect.

However, a colleague of mine, with the same iOS version but an iPhone 5s could set it up.

Any ideas?

Thanks in advance!

Hi,

I finally resolved the issue. The problem was my password, it included a special character (€) that was confusing the system. I realized the password could be the problem after I tried to log in on the company wifi and it said either the user or the password was incorrect

Hope this helps!

I also have the same issue, I am trying to add my company email using an Exchange account on an iPhone 6 (iOS 8.1.2.)

Non of any solution on here worked??

Hi All, me too facing the same issue from 20th Jan 2015 on iPhone 4s (iOS 8.1.2), deleted account and add new account, with & without SSL, with 3G nd wifi network. still getting unable to verify account information. any solution.

Deshpandya,

I tried those too with a Exchange set up that kept resulting in "unable to verify account information." What worked in this situation was going to

Settings > General > Reset (located at the very bottom), then selecting "Reset Network Settings" and confirming, etc. until the iPhone restarts.

After restart is complete, start creating the Exchange account as usual. However, when you get the prompt that asks you to either "Cancel, Trust, or Continue," select TRUST, not Continue. This should get you through the process and give you your email.

I had the same issue. I needed to add the domain before my user name, not in the domain field. I also used "/" instead of "\". It is the opposite of Android.

One of our users just had this problem - after trying all the suggested solutions above (the user was an executive so he just left the device with us) I tried signing in to the web portal and found his password had expired! Creating a new password fixed it. So it might be worth checking that first if you run into this problem as it's the quickest and easiest solution.

This worked for me. I had everything in the mail account set up. I turned off the wireless, went back, clicked on done, and immediately got check marks. Thank you!

After resetting my network settings and having no luck I went into the office365 portal and adjusted the settings in there. I found that my phone had been registered as a device when I originally set up my account using the Outlook app on my iPhone. I removed the device from the office365 website, removed the outlook app from my iPhone, reset the network settings on my phone and tried again. I also had to put "outlook.office365.com" into the advanced settings under server on the iPhone, but after that it worked. It also took about 10 minutes for everything to sync up, but it's working for me now.