Canon printer mf4570dn

The ScanGear installer creates a folder in Applications called Canon MF Utilities. Inside of this folder will be the MF ScanGear utility. Open this and you can configure scan settings and initiate a scan. Note that to scan you need to press the Scan button on the MF and then select either USB or Network depending on how you have the MF connected to the Mac.

The driver guide is included with the download. When you opened that compressed file and navigated to the installer you would have seen the Documents folder, which contains the readme and manual (both in HTML format).

Is the MF connected via USB or Ethernet?

The first thing to check would be if it is the document feeder or the scanner array. Place a document on the flat bed glass and scan. If this is also skewed then it is the scanner array that is out and this would need a serviceman to repair. If the scan from the flat bed is okay then the problem could be with the pressure applied between the separation roller and the separation pad or the document feeder is not sitting square on the main body and this is causing the skew. There is no adjustment that the user can perform, so if no amount of opening and jiggling the feeder resolves the issue then take it back.

Hi @Captain Rocky, Did you ever manage to get this printer to work? Especially the scan function which I'm having a hard time with.

I am ready to abandon the printer and return it but I thought I'd check first to see if anyone had a glimmer of hope.

Hi sig,

Your diligent presence on these support boards is much appreciated. But both of you seem to be missing the fundamental issue with this scanner which is that Canon's software MF Toolbox does *not* work on certain Mac systems as attested to by many users on htese threads.

This screen shot should show you the frustrating circumstance many of us find ourselves in.

Consider this a WARNING TO ALL MAC USERS TO AVOID THESE CANON SCANNERS until there are a number of affirmative reviews of these prodcuts in these support forums.

I think you meant to address your response to me rather than sig. I can see that you've had your rant about your issue on a number of threads and you are allowed to do that. But for the sake of anyone else reading this it is important to note that I am not alone in getting the MF series to work fine when scanning, both on 10.6.8 and 10.7.2. And I do not agree that I am "missing the fundamental issue". Yes, you and some others are having some problems with the supporting software on your system. But that will happen for some, generally due to some other application or resource causing a conflict and that is why companies have technical support and Apple has this forum.

If you want to try and get this product to work then I am happy to help.

So, I'll start the assistance by asking if you have managed to get the device to scan using MF Toolbox? Your image shows you using Image Capture and that MF Toolbox is failing. But I wonder if the same occurs when scanning with MF Toolbox. You can open it via Applications > Canon MF Utilities. With it open, click the Save button and with the settings you want selected, press the green Start button. Note that you have to set the Scan button on the MF to Remote Scanner.

Hi PAHU,

Here are three of the fundamental issues you are missing.

1 - We're talking about a different product. Do you own a MF4570dn? If your answer is "no" it appears you are giving holier-than-thou advice about other users incompetance about a product you have not even tried!

2 - You are not acknowledging the odd reality about MF Toolbox not being an application. Early on in this thread you stated this:

The ScanGear installer creates a folder in Applications called Canon MF Utilities. Inside of this folder will be the MF ScanGear utility.

But Captain Rocky points out one of the oddities of this software:

I found the Canon MF Utilities folder and the MF toolbox. (why doesn't spotlight find MF Toolbox as an application??)

Here's the reason Spotlight might not find MF Toolbox as an application. It's not an application! See the below screenshot. It looks to me like MF Toolbox isn't even an actual piece of software -- it's just an alias that points to a utility elsewhere on the hard drive.

- You are misunderstanding the issue with the MF Toolbox. The issue is not that it won't "find" the piece of hardware. The issue is that the software is buggy & prone to instant crashes and complete unresponsiveness. Here are your comments.

So, I'll start the assistance by asking if you have managed to get the device to scan using MF Toolbox? Your image shows you using Image Capture and that MF Toolbox is failing. But I wonder if the same occurs when scanning with MF Toolbox. You can open it via Applications > Canon MF Utilities. With it open, click the Save button and with the settings you want selected, press the green Start button. Note that you have to set the Scan button on the MF to Remote Scanner.

Howefver, the issue is not that I try to use MF Toolbox & it does not scan or cannot find the hardware. The issue is not that I am not pressing the Start or Scan button. The issue is that as soon as I *open* MF Toolbox, the software freezes up and gives a now-too-familiar "(not responding)" warning. This software appears to have conflicts with Mac operating system.

I could mention more fundemental things you're missing -- such as the fact that my MF4570dn is connected directly to my computer via USB and therefore isn't just having the network related issues that Canon acknowledges. But I think the above is enough...

I imagine there might be some software conflict going on between MF Toolbox & another application on my machine. Sure I could try a clean install of my operating system, or spend hours methodically trying to figure out which application might be conflicting with MF Toolbox. The question is why? I imagine 90% or more Mac users -- especially those who do any kind of graphic work and have applications like Adobe suite -- would rather get a different printer than devote several days to make this device work.

The one piece of advice I'd really love from you, or anybody, is what multifunction you'd recommend other than this Canon that is proven to work elegantly with a Mac OS 10.6.8.

Honestly, I am wondering if maybe you are an employee or Canon or do a lot of business with them and are defending them for that reason? That's okay -- as I've mentioned here & elsewhere, this multifunction device seems to be a laudable product. But just as clearly doesn't seem to work correctly on some Mac platforms as many users have reported.

Thanks

Here by the way are just two more negative reports about this Canon MF4570dn device from a different support thread on Apple.com

https://discussions.apple.com/thread/3412531

https://discussions.apple.com/thread/3524366

In reply;

The MF4570 and MF4580 are the same series. It's like saying a MacBook Pro 13" vs a MacBook Pro 15". While there are some minor physical differences between the two models, they still use the same software and it is the software that you have the issue with. I doubt it is the machine causing the issue. I could be wrong, but with Toolbox crashing then my instinct would suggest that you have something on your Mac that is conflicting with the MF Toolbox software and that is why it crashes. Because if you have this software on a clean install of 10.6.8, as I have been using, then it works.

Your second point is an interesting attempt to justify something, not sure what however. MF Toolbox is software that gets installed on your Mac. It is there to provided the means to scan a document from the machine. Some would say that is an application because you can interact with it directly but the same applies to a utility. And the alias pointing to its real location on the hard drive does not change how it functions or what it should be called. Maybe the alias in Applications is just to make it easy to locate?

Regardless of where the application is located the issue for you is that it does not always open, and I would say that this is the first time you have detailed this issue, which is what I wanted to know. So if you wanted to persist with trying to get it to function then removing the software and its supporting plugins would be the first step. If you want to do this then let me know and I will give you the steps.

But given your experience with this product I would say get rid of it and Canon from your life. I am a long time user of Canon products on Mac OS - in the home and at the office - and have found them to work fine for me. But if you cannot get this machine to work then don't persist with it. If you feel they make crap software, then even if we did manage to get it working, you will always have this distrust of the product. So with that in mind I would recommend you look at Brother, as they have often received good reviews on the forums for OS X. Don't know of a particular model that would match what you have but their web site is good for finding specifications.

Good luck.