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Just updated to 4.4.2, now cannot play any videos.

My iTunes Home Sharing seems to work fine, I can see all of the videos on my Mac mini media center share, and I can get to the iTunes store and view the shows that I've purchased. But nothing will play - when accessing the iTunes store selections, I get the "Accessing iTunes Store" message and a spinning wheel forever. When accessing the media on my Home Share, it simply gives the spinning wheel when I select any of the Movies or TV shows.


This was working earlier today, as one of my kids was watching an old episode of Wipeout we'd purchased a while back. I updated the software to 4.4.2, and now, nothing. Help!

Posted on Oct 28, 2011 6:51 PM

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102 replies

Oct 28, 2011 8:43 PM in response to chrboyd

I have the same problems.


A software update was available which I installed but had to reset all my credentials for the store etc. I played a tv show from my purchased items. It then wanted to do another update which finished and when I checked the version it was 4.4.2. I played a rental movie which initially indicated I was not authorised to play but on the second attempt it played. I have no idea what the intermediate software version was. However this time the settings were left alone. When I attempted to stream a downloaded TV Show from my computer I can now no longer stream content from my computer or iTunes. I can set my computer to Airplay to the ATV and it will show the TV Show from the computer using the ATV.


I have a second ATV which I have not updated yet. I will check to see if this is behaving in the same way with an older release.


The updated ATV will play music and display photos from my computer.


I suspect that iTunes is not authorising the ATV to play the content properly. This seems to be part of Apples many many problems with their iTunes authorisation process.


I must admit to not being very impressed with ATV 2, finding I had far less issues with the first iteration of this product. I can see me putting the old ones back into my system.


If anyone finds out whether this is a temporary iTunes issue or a ATV software issue, I would be grateful to hear from them. Meanwhile it is back to my Roku box and Amazon's Video on Demand which seems to be working fine (with no problems in the last year or so of use) and which has all the same TV programs I watch.

Oct 28, 2011 8:49 PM in response to AZTriGuy

I updated yesterday and was able to watch a show from my shared library (yes a tv show purchased from the store) but today I can only listen to music or play music videos. TV shows and movies do not work, they sit with an an endless spinning wheel. I tried rebooting and restarting the box, the computer and the router.


Between making me set up my AppleTV from scratch and then refusing to play any TV shows or Movies, this update has not been an improvement.

Oct 28, 2011 8:51 PM in response to AZTriGuy

OK, I can confirm that video will start playing eventually if you leave it alone with the spinner going. I was also able to seek through to the end of the movie with no significant delay. Tried another movie and again had wait a long time for it to start playing. Being a nerd, I decided to test the time it took to start playing two 720p HD movies with different total playing time to see if there was a difference. Strangely, there was no significant difference. Here is the data:


Movie 1 - 2 hrs, 1 minute- 2.52 GB file size - 3 minutes 59 seconds

Movie 2 - 0 hrs, 36 minutes - 944 MB file size - 4 minutes 1 second


So, based on this "extensive testing" (yes, joking here) something appears to be causing a 4 minute delay in starting a movie, regardless of the movie size.

Oct 28, 2011 8:51 PM in response to AZTriGuy

Video fail here as well. I can still stream music, but that's it. I'm attempting a restore, but I'm guessing that won't help.


I loved this product for the first year, but over the past couple of months it's become buggy as ****. Bad update after bad update. Starting to consider thinking really different (ie Roku/Amazon/Boxee, and definitely won't but any rumored Apple branded television until several generations in - if ever.

Oct 28, 2011 9:04 PM in response to Andrew B. Peterson

I just timed an episode of Stella (Comedy Central, 25m9s long) for myself: 4 minutes, 8 seconds. Stopping, and then resuming, took 3 minutes, 57 seconds.


This ~4min delay before playing seems consistent. Question is, why? The first thing that pops into mind is that there's some call that's simply timing out. A delay of equal time, regardless of file size/program length, sounds like something that's occuring before actual file data access.


Whether it is a network or a local protocol call, is another question. Or not, since this is all conjecture.

Oct 28, 2011 9:04 PM in response to AZTriGuy

I'm having the exact same issue here. I can see everyone starts having this problem about a couple of hours ago, just like myself. Everything was working great a few hours back.


Right now only library video streaming is down. Although I have to admit, I got one video streaming working after prolonged wait on the spinning wheel! It seems something is wrong with Apple server. But how can this be dependent on server side? BTW, another video streaming is working now as I typed (prolonged spinning wheel as well).


What gives?

Just updated to 4.4.2, now cannot play any videos.

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