Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4s freezing

Hello to everybody,

3 days ago I received my new iPhone 4s from the on-line apple store.

I noticed, from the beginnng, the problem of the draining battery: I normally use microsoft exchange and I must use push mail. I'm waiting for iOS 5.0.1 update and I hope that the issue will be tackled (now, starting to work at 8am, at 1pm the telephone has only 10% of battery and I must put it in charge).

But I have another problem that is much more serious. Randomly my iPhone freezes (with switch off monitor and audio) or, perhaps, I think it do it, because the telephone doesn't answer to any phisical input (pushing all the buttons) and the only way to resuscitate it is pushing the on/off button + the home button for more than 10 seconds. In this case I see the Apple logo again and the telephone restarts.. the problem is that: 1) I don't know WHEN and WHY the telephone freezes; 2) when the telephone freezes people who calls me (or send sms) receives free tone but I can't hear the call and, after restarting, I can't see the call or sms in the received calls. THE TELEPHONE HAS NOT BEEN JAILBROKEN.

How can I solve the problem? is this a problem of iOS5? will this problem be addressed and tackled by the new iOS 5.0.1? or is this a simple hardware problem that I can solve asking to Apple technical support to replace my telephone (the telephone has 3 days of life)?

Thank you in advance for your suggestions and support

Nicola

iPhone 4S, iOS 5

Posted on Nov 5, 2011 3:52 PM

Reply
19 replies

Jan 11, 2012 7:32 AM in response to nikolex73

My iPhone 4S has frozen 3 times in the last month and most recently this morning (10:17 AM EST). The iphone was locked and when I gestured to 'Slide to unlock" the iphone froze. I held the On/Off button down for at least 20 seconds but I was unsuccessful. I then plugged the iPhone to the charger and I would say within two minutes I saw the iPhone go to a boot loading process and I was then able to unlock the iPhone. Recently I downloaded an app called System Status and I quickly launched the app and I went into the System log view and the iPhone logged some information that I will paste below. I am not a developer and from my limited experience with iOS and the usage of this App some of these lines are informational. I am going to start a new post and re-paste this information. I hope this information finds it's way to Apple development and can assist them with the freezing issue. Verizon is my carrier and I am running 5.0.1 (9A405)


Jan 11, 2012 10:17:28 AM - wifid [29] (Error): WiFi:[347987848.922046]: Client itunesstored is background application


Jan 11, 2012 10:17:28 AM - kernel [0] (Debug): AppleD1881PMUPowerSource: AppleUSBCableDetect 0


Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): Posting 'com.apple.iokit.hid.displayStatus' notifyState=1


Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): MultitouchHID: detection mode: 255->0 (deferring until bootloaded)


Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): MultitouchHID: device bootloaded


Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): MultitouchHID: detection mode: 0->0


Jan 11, 2012 10:17:26 AM - kernel [0] (Debug): set_crc_notification_state 0


Jan 11, 2012 10:14:43 AM - SpringBoard [1378] (Notice): Posting 'com.apple.iokit.hid.displayStatus' notifyState=0


Jan 11, 2012 10:14:43 AM - SpringBoard [1378] (Notice): MultitouchHID: detection mode: 0->255


Jan 11, 2012 10:14:41 AM - profiled [1383] (Notice): (Note ) profiled: Idled.


Jan 11, 2012 10:14:41 AM - profiled [1383] (Notice): (Note ) profiled: Service stopping.


Jan 11, 2012 10:14:26 AM - UserEventAgent [12] (Warning): Unable to cancel system wake for 2012-01-11 10:14:11 -0500. IOPMCancelScheduledPowerEvent() returned 0xe00002c2


Jan 11, 2012 10:13:57 AM - SpringBoard [1378] (Warning): Error: Connection interrupted

iPhone 4s freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.