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iPhone 4s: No sound keyboard, alerts, music without headphones

Anyone else out there with these same/similar issues:


  • No sound without ear buds or Bluetooth ONLY for
    • Alerts
    • Music
    • Videos
    • Keyboard Clicks
  • Lock Screen Not Locked, it changes or is blank


Brand new 4s, and there’s no sound with keyboard clicks, alerts, videos, or music without ear buds or Bluetooth headset. Ringer works, and Siri works, speaker phone works. And it does record my voice on the videos. I’ve done about six hard restarts, one restore, sprayed the plug where the ear buds plug in with canned air, and inserted and re-inserted the plug about fifty times as recommended on various threads so the phone doesn’t “think” ear buds are still plugged in.


I called Apple and they said because the ringer/speaker phone works but the alerts, music, clicks, don’t; it is most likely a software problem not hardware and they recommended a restore through iTunes.


I also took it to my local AT&T store (I bought it online through AT&T) and they were also stumped.


I did the “restore” and now my “lock” screen photo won’t stay in place even though when I check the “Wallpaper” setting’s it is still there, but does not show up when I unlock the phone unless I keep doing a hard restart.


Bottom line: Apple is saying to wait for a software upgrade in the next few weeks and if that doesn’t fix my issues I need to return the phone (which I’d rather not do) because it is guaranteed for a year…


This is my 5th iPhone (plus other 4 iPods) and NONE of the other Apple products had any issues. This is very disappointing. But I also waited about 3-6 months before purchasing them after a launch… maybe all the bugs were already resolved. So next time I will not rush to get one in the first 30 days…😟

iPhone 4S, iOS 5, Dell 17" Laptop; iPhone 3GS

Posted on Nov 6, 2011 11:23 AM

Reply
210 replies

Jun 1, 2013 5:03 AM in response to ZynWoof

Hey Guys if your iphone 4S stops playing any sounds without the use of your headphones, go to your local car mechanic and ask him if you could use his air-compressor machine. Blow the compressor in all the holes of your iphone for about, less than a minute. After that test any sounds on your phone and I guarantee you it'll work.


If you have an air-compressor, then just use it.


Good luck.


M

Jul 14, 2013 5:06 PM in response to ZynWoof

I have the same problem exctly, I have tried every single suggestion mentioned above, but nothing seems to be able to concore the issue, I still until this moment need to plug the earbudds to hear my music or watch videos or hear anything other than phone calls .. Apple should take this issue more seriously its seem its been happening to large percentage of thier loyal users!

Jul 15, 2013 3:09 AM in response to aimanhujazi

I am in the same situation as this, i have tried blowing air through every possible place as well as brushing it out and still i have no sound.


If i go into the volume setting for my ringtone and i can move the slider on screen and it will play the tone, but only for the ringtone all other tones (message, alerts etc) are silent.


However if the ringtone is playing in settings and i touch either the + or - button on the side it all cuts out and everything is silent.


Its driving me mad now as this isnt the first time it has cut out of sound and previousley just cleaning out the ports worked however now its just not working.

Jul 26, 2013 4:43 PM in response to algernon71

I had the same exact problem. Volume and sound works fine when listening to iPhone using the headphone. But volume would disable when I unplug the headphones. I tried your suggestion to connect iPhone to sync to iTunes Then dial my iPhone with my landline Disconnected while it was ringing And Shazam my volume control in iTunes music came back. STRANGE VERY STRANGE BUT IT WORKED!!

Sep 23, 2013 11:33 AM in response to ZynWoof

If your speakers obviously work, but sometimes you stop getting audio alerts for calls and other activity, then it is a problem with crud in the audio or docking ports. You may notice your volume button controls seem to quit working properly at these times too and have no effect on your mysteriously muted phone.


You can clean the mic and docking ports by blowing into them with compressed air or your mouth. The sticky end of a post-it note can be worked in there to remove fluff and dust. Sticky tack/poster tack/tick tack putty also works very well since it can be shaped and pushed in to fill the entire cavity, catching whatever is in there. Just be careful with softer kinds of tack (it softens more as it warms) because it will come apart more readily and stay inside the port. If that does happen, it's not too hard to get it back out by poking more in after it.


I had this problem across 3 different iOS upgrades so it is definitely a hardware issue where junk in a port sends a little extra voltage to the wrong place with screwy results. The phone is not in mute mode, it doesn't think it is docked or the headphones are in. It just refuses to play most operating system-generated sounds on the speakers while apps and music are unaffected.

Sep 23, 2013 12:44 PM in response to Dan Knauss

For cleaning the ports a vaccuum cleaner with a narrow (or makeshift) extension may also help, or a dry toothbrush if you don't have tools for cleaning keyboards and other computer hardware. I would avoid using anything hard, inflexible and metal (conductive) like a pin or small screwdriver to proble into the ports even if you wrap them in a thin cleaning cloth. A toothpick or small, thin plastic rod would be better you really need to dig some crud out.


The partial audio shutdown has to do with models before the iphone 5 switching the phone's speakers off when the audio ground pin is connected to ground. Enough lint, dust, etc. in the port can cause this to happen. Worn, damaged or non-OEM docking cables might cause it as well.

iPhone 4s: No sound keyboard, alerts, music without headphones

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