Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airport express not recognized by airport utility

I have been printing using the airport express for a couple of months. Suddenly the printer would not respond. I went to the airport utility and had it scan for a wireless device and it could not locate my airport express. It is plugged in and the light is steady green as always. The utlity did not suggest a firmware update.

iMac, Mac OS X (10.6.8)

Posted on Nov 11, 2011 1:48 PM

Reply
47 replies

Apr 12, 2012 10:00 AM in response to Bob Timmons

I found the same problem, which my airport express status light is green but Airport Utility can not see it. Also, I cannot print or stream any music.


However, I followed Bob's instruction to turn off and on again. I works but then the same problem comes back again.


So, I downloaded and installed the Airport utility 5.6 for OS X Lion. This works. Unlike Airport Utility v6.0, the version 5.6 can see the airport express (which cannot be seen by v.6).


However, I still cannot print and stream music via my Mac Book Pro or my iPhone. Please let me know how to fix the airport express problem.

Apr 12, 2012 7:59 PM in response to thitipongfrombangkok

By the way, my Airport express is A1264 but it has problem with Airport utility v.6.


It's appear on the Airport Utility V.6 for a period of time. Then, for a while, it cannot be found by Airport Utility v.6 event the status light is green.


However, it can be found by the Airport Utility v.5.6. But the key issues are that I cannot print and stream music wirelessly using the Airport Express. Any suggestion?

Nov 1, 2012 7:40 PM in response to Paulo Ramos

I'm having the same issue with a different twist...


Just bought a Time Machine to replace my router....and now my Airport Express is no longer showing up in Airport Utility.


Also, the speed is awful. I have 25MB coming into the house via ethernet....but a speedtest on my wireless network shows me running at 4.5Mb download speed.


I spent $500 on the Time Machine. I don't understand it.

Jan 17, 2013 7:38 PM in response to Bob Timmons

thanks for the great reply and link. you had probably done so while lion and not mountain lion was out. now, with mountain lion, the 5.6 version is not supported by the new 10.8 os.


sometimes mac goes just a little too far when it comes to its ol' 'out with the old' policy. just sometimes.


if i find a piece of software that supports mountain lion and airport express, i'll post a link.

Apr 16, 2013 2:25 AM in response to Jan Andrews

Hello All: I visited my mom this weekend and at some point I had issues with her router... I am running Lion with v6.2 Airport Utility. I too ran into this problem of the airport express 802.11g--and yes I was a little saddened to see that Apple did not include this older model into its update. First download the older Airport Utility v5.6 http://support.apple.com/kb/DL1482?viewlocale=en_US 2 Next download this free too to upack the dmg file http://www.macupdate.com/app/mac/16357/unpkg 3 Now you can use the upack tool to open the dmg by dragging and dropping. After the tool opens it I found a folder labeled AirPortUtility56 on my desktop. Drag that into your applications folder. Open the folder and launch Airport Utility 5.6 it worked. I was able to setup the older airport using my Macbook Air. I copied this folder into my mom's MacBook and put it into her applications folder for, well future need. This was the original source that I found but wanted to make sure this was archived here as well: http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html

May 29, 2013 7:05 AM in response to Jan Andrews

I've had this problem on an ad-hoc basis from time to time when installing Airport WiFi networks in Hong Kong. It is frustrating and I really havent been able to put my finger on what the problem is, I do however do the following and it seems to resolve itself..


I quit Airport Utility (v 6.2 620.33)

I then turn WiFi off

I then turn WiFi on

I restart Airport Utility


From what I can figure, and please correct me if I'm wrong is the following.


Airport Utility is constantly polling the devices to make sure they are operational and thus providing any alterts (you can set Airport Utilities up to alert you if there is a problem) to you if something untoward happens.


Airport Utility not seeing a device or having it greyed out on it's console screen doesn't mean there is anything actually wrong with the device. I've had many instances where the WiFi network with multiple AE's and AEx's are on are all operating and downlaoding / streaming but they are either shaded out or have the warning orange light and an exclamation mark against them.


As Airport Utility is constantly polling the device there may be some interference from either an environmental issue or from co-channel interference (most problematic in the 2.4 GHz range). Noise or interference in the 2.4 GHz range could trip the parameters for QoS that the Airport Utility uses. I'm only guessing though.


You may also want to look at what network you are using to view Airport Utility via. It may sound stupid, but if you're using or are connected via a 5 GHz only network or visa versa with a 2.4 GHz network connection and you all of a sudden are out of range of the 5.0 GHz or 2.4 Ghz whilst using the other..... once again polling comes into play.


In short, I give it a kick in the bum and then it seems to play nice, until the next time and then its bum kicking time again.


Cheers,


WiFi Guy HK

Jun 10, 2013 6:38 PM in response to Bob Worthingham

Suggest that you get AirPort Utility 6.3 working first, before you try to install AirPort Utility 5.6.


Power off all devices on your network

Wait a minute

Start the modem first and let it run a minute

Start the Time Capsule or your main router next the same way

Continue starting devices one at a time about a minute apart


Post back when you have things working and we will work on getting AirPort Utility 5.6 installed on your Mac.

Airport express not recognized by airport utility

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.