1st Gen Nano Recall Notification

I got my iPod nano 6th generation and was very happy. I got it through this program and I can honestly say that Apple will not make you pay a bunch of money to get a broken iPod back.

Update from Germany, Europe:

11/12 - registered two white 2GB pods for replacement

11/23 - #1 shipped from cologne, germany to the netherlands

11/24 - #2 shipped from cologne, germany to the netherlands

12/06 - "Product replacement pending"

12/29 - 6th Gen Nano sent from the netherlands replacing #1

The serial number (https://selfsolve.apple.com/agreementWarrantyDynamic.do and http://www.portatronix.de/ipod-ident/) says it has 1 year guarentee and it is silver, 8GB capacity. Will arrive next year.

Thanks Apple!

Good news europe is starting to be delivered...

Here in Switzerland still in pending mode... 😟

1. Step 1 Request

   December 6, 2011: Product received
   Shipped via UPS with tracking number

2. Step 2 Service

   December 6, 2011: Issue identified

3. Step 3 Return

   December 6, 2011: Product replacement pending

Just registered my 1st Gen Nano for Shipping out to Apple.

January 1, 2012 it still works. Good thing, I used that iPod like crazy!

I registered my Ipod on November, 18th. Still in step 1 (Service Requested). Will call Apple. Wish me luck!!! 😟

Let me know how you get on. They received mine end of November and has been on Product replacement pending since Dec 13th!

Don't worry, same here, waiting for replacement since December 6th...

I'm wondering if it could be a legal issue to return some products, I mean depending the country maybe Apple has to provide some specific documents which may lead to long delays...

Here in Italy I'm still waiting the replacement of my Ipod nano 2GB 1st GEn.

1. Passaggio 1 Richiesta

   6 dicembre 2011: Prodotto ricevuto
   Spedito tramite UPS con numero di tracking "xxxxxxxxxxx"

2. Passaggio 2 Assistenza

   6 dicembre 2011: Problema identificato

3. Passaggio 3 Restituzione

   6 dicembre 2011: Sostituzione del prodotto in sospeso
   Indirizzo di consegna
   
   How much i must wait????
   

where can I check the status of my replacement?

@aldofromangri: the one i requested on november 12th 10am arrived yesterday, the one i requested 2 hours later is still missing (germany).

@pacwind31: follow these steps: choose a nice postcard, write the following: "Hi Apple, how´s the status of my replacement, greetings from pacwind31" a send them to this address: apple, cupertino, usa. don´t forget postage. or try the link from the email they sent you. or this: https://selfsolve.apple.com/repairstatus/main.do

Hi

Can you pls confirm how long it took to receive from step 3 mine has been at step 3 since 24th Nov

Many Thanks

Hi guys, I sent my request last 27th november. If I check my repair status, it says that an empty box was shipped last 16th december. I've not received it yet and I'd want to know if it's normal to wait so long time for one empty box 😀

Thanx

Same here. Sent mine end November, 7 weeks ago, and still waiting for my nano back. Feels like it's been kidnapped

Hi

I would contact them as that seems a long time not to have received your box, should have received it by now

many thanks

I can't remember who or where, but somebody wrote this:

Call Apple Customer Relations (1-800-767-2775); say 'No' to the automated tech support query; tell the operator you would like to speak with 'Customer Relations'.

This is what I want to try but I can't by now, have been very busy...