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iTunes 10.5.1 password irritation

Upgraded iTunes 10.5.1, now when I open iTunes I have to enter my password twice. Why, and how to get around this???

Posted on Nov 14, 2011 3:20 PM

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Posted on Nov 16, 2011 5:37 AM

For what it's worth: over on the Windows side I see one thread where someone is experiencing a signin popup about enabling automatic downloads every time they fire up iTunes, regardless if they sign in or just cancel out of the popup.


Is that what you are experiencing, or is the language you are seeing just the normal Apple ID sign in dealie?


If it is that ~enabling automatic downloads~ popup, I was presented with that popup twice right after the update to 10.5.1 on the Mac. After seeing it twice, I haven't seen it since. I'm left wondering if that popup is glitchy or whatever iTunes helper service those automatic downloads are tied to is buggy.


Details:


  • I updated to iTunes 10.5.1 via Software Update late in the day on 11/15.
  • iTunes loaded.
  • iTunes seemed to already have my Apple ID noted in the upper right-hand corner where it normally is.
  • Yet, in front of iTunes, was a popup window asking me to log in to enable automatic downloads.
  • It looked legitimate and I did sign in, thinking that I'd use iTunes Match eventually and figuring that the popup was an opt-in bit necessary for either Match or the 10.5.1 update itself.
  • Then, after signing in, iTunes / the updater / (?) brought up the same popup a second time. (????)
  • It didn't seem to have any different language than the first, nor did it have a warning saying I'd fat-fingered my login the first time or the like. So, gritting my teeth, I signed in a second time.
  • That's the last I've seen of it. iTunes isn't asking me to sign in again when I quit / open the application or cycle the system. If I do sign out of iTunes and then sing back in, the signin popup is the normal one, not the one about enabling automatic downloads -- so after seeing that one twice, it's now MIA.
  • Also, if that sign in popup is indeed legitimate (but just glitchy?), I'm wondering what it actually does -- the normal iTunes signin doesn't say anything about automatic downloads, iTunes Match is something else you need to purchase, and within Preferences -> Store, the Automatic Downloads section just shows the three boxes of Music, Apps and Books as being unchecked.


Hopefully the others will have some ideas to help you out -- or similar experiences that may help shed more light on the situation.

170 replies

Dec 13, 2011 1:02 PM in response to Skiziks

Hi Skiziks,


In light of your response I've checked and checked again and, for me at least, this is most definitely the connection.


If I reset Safari with 'Remove all website data' checked I get the nag screen when I open iTunes.


If I reset Safari with 'Remove all website data' unchecked I do not get the nag screen when I open iTunes.


May I suggest you try the following: close iTunes, reset Safari with 'Rawd' checked, close Safari, open iTunes and do whatever it asks, close iTunes, open Safari, reset Safari with 'Rawd' unchecked, close Safari, and (finally!) open iTunes and see what happens? I would be interested to know your findings.


BTW: This is all on the latest 10.5.2 update which, of itself, did not fix the problem as hoped.

Dec 13, 2011 1:25 PM in response to Livebox

Livebox,


With "Rawd" checked, did the reset and closed Safari.


Opened iTunes, no pop-up, but had to Force Quit to close it.


Reopened iTunes, two pop-ups, signed in.


Closed iTunes.


Unchecked "Rawd", did the reset and closed Safari.


Opened iTunes, two pop-ups again.


Opened Safari, left box unchecked, opened iTunes, two pop-ups once again.

Dec 14, 2011 2:11 AM in response to CharlesDayton

I agree. The culprit is really iTunes' inability to heed the user's preference to disable Automatic Downloads, and therefore stop requesting authorization to perform such downloads.


Though iTunes and Safari both make use of the WebKit framework, it makes no logical or technical sense for the preferences used by one application to affect another, either intentionally or unintentionally.

Dec 14, 2011 10:08 AM in response to Skiziks

Skiziks:


I'm sorry that didn't work for you. I was keen to hear back from you either way because I really want to understand what's going on. I was hoping it would work: a) so that you and others can stop gnashing your teeth at pop-ups, and b) so that I can reassure myself that it is not just my system that has a weird glitch.


Charles:


That's definitely interesting to hear and makes me all the more curious. I already understand that resetting Safari will not fix the problem. In my case it is resetting Safari that apparently causes the problem (dependent on whether a certain action is checked or not) and that just doesn't sit right with me.


Apple ][ Forever:


I really don't understand this either and totally agree that it makes no logical sense. This is why I'm so keen to find out more. I can only reconfirm that I can replicate this anomaly again and again with the method I previously described. I am able to open iTunes without pop-ups 100% of the time now.


It concerns me that this connection manifests itself in my case, and not for Skiziks for example. It concerns me that actions in one application can apparently have an impact on what I consider to be an entirely unconnected application.


Perhaps there is an answer lurking in the Webkit framework you mentioned.


Ultimately, I want to be able to 'Remove all website data' when I quit Safari, but I also want to not have annoying pop-ups when opening iTunes.


My apologies for hijacking your thread Skiziks.


Let's hope that Apple come up with a swift and effective fix.

Dec 27, 2011 11:36 AM in response to avnyc11

I guess the problem is still continuing for everyone as I still have the problem with no fixes in sight! As I stated in a different discussion, with the introduction of iMatch and iCloud and the old Mobile Me, it seems that all this 'i" stuff has brought on problems! The worst part of the whole mess is the arrogance that Apple has that they won't even come forward and admit there is something going on. I think I put my eggs in one basket with this iTunes store. Think I'll be starting to look elsewhere.

Dec 28, 2011 12:03 AM in response to rfa5

A little perspective, please.


The manner in which this bug manfests itself is annoying, and an irritant. But nothing more.


It does not affect iTunes' functionality. It does not cause data loss. In terms of severity, it is minor, and affects only a particular subset of users.


No piece of software is perfect. All software has bugs. A complex piece of software like iTunes is likely to have hundreds, if not thousands, most of them unbeknownst to the majority of users.


With the exception of the most severe, or those requiring immediate action to prevent the loss of functionality or data, bugs are rarely noted or discussed outside of development channels, nor are the timetables to squash them laid out for public scruitiny. This applies not only for Apple, but for the vast majority of software developers.


I'd like to see this issue resolved as quickly as the next person. But I can see the forest for the trees, and reasonably expect that it will be addressed in a future release.

Jan 3, 2012 1:17 AM in response to Skiziks

hi all!


try this: start iTunes by right-click, and "Run as administrator", then enter your password when it asks, close iTunes, start it again (normally, as usual, this time), and voilá!

i had the same problem on my new notebook (Win7, 64 bit), but this method eliminated the problem today morning.


please let me now, if it worked for you, too! ;-)

iTunes 10.5.1 password irritation

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