This is the email I receive !
Dear Sam,
We have received your request for a replacement IPOD NANO. Your Repair ID is XXXXXXXX
Serial Number: XXXXXXXXX
Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program
Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair or exchange program, there should be no charge to you for the service performed. If we have questions or concerns regarding the repair coverage, we will notify you.
Within two business days, you should receive the return instructions for the original and shipping materials for you to use. Please don't use any other package, because if the original is damaged in shipping as a result of improper packaging, it will not be eligible for service and will be returned to you unrepaired. Do not include any other items, such as headphones or a power cord, as they will not be returned to you. The ship time to Apple will be approximately two business days. Apple will send you an email when your product reaches the repair center.
2ND EMAIL
Your IPOD NANO reached the Apple repair center on 2011-11-23. We will notify you by email when your service request is complete.
Repair ID: XXXXXXXXX
Your repair status is available online.