I totally agree with waitthatsnotall. My mom sent the 1st gen nano I gave her in. She sent ONLY the nano- so they returned ONLY a nano. I mean she has had it for what, 5yrs? Now the manufacturer is offering to replace it for free. really? Where does that happen?
Yes it took a long time, yes it came in a plain pkg with no frills. She returned a 1gig 5yr old nano and got a shiny new 8gig touch screen nano just because the company was concerned that altough it has been fine for 5yrs, it could possibly maybe catch fire so they offered to take it back, pay for shipping and send a new one.
Sounds like customer service to me. I mean you know more than a few people had to go dig in their kid brother's drawer to take back that nano they gave him and pray it was still recognizable to send in. Most of them have long since upgraded but hung on to it cuz it was cute and heck, the lanyard headset didn't fit anything else.