Ipod Nano 1st Gen. Replacement - status/follow up?

tell me about it, i was really happy with the covent garden man, but the woman at westfield said differently. i'm worried they haven't recieved the ipod though, as the repair status still says 'empty box shipped', and i sent it back at least 15 days ago 😟

Yep same with me. Empty box shipped on 22nd. I posted back on 25 Nov and cannot get any update on the status or even if they have received it. The track and trace number for Royal Mail also just says that delivery is progressing (albeit extremely slowly I would say) :-(

I submitted my request on 11/12. I immediately received an e-mail confirmation that the return box will arrive in two business days. It has been almost four weeks and I still have not received the box. When I called (twice), I was told that there has been a delay in shipping out the boxes and there is no time frame as to when Apple will be getting the boxes to be shipped out.

It would have been nice to have received an update from Apple instead of making me wait. I'm sure Dell or Microsoft wouldn't treat their customers that way. lol.

Not sure if I'm even going to bother sending my iPod in after all this hassle - I use it regularly but I'm not keen on having to wait weeks just to receive a box, let alone a replacement. Would be much more efficient being able to replace the 1st Gen with the latest model at local Apple stores - sure they might lose a few bucks, but it's not like Apple's a struggling company. This would also satisfy the customers better as well.

same here, keep checking status but says box shipped and its a couple of weeks since i sent it. presuming there must just be a massive response???? would be helpful if apple posted some gen updates to save all this frustration!😕

http://www.apple.com/support/ipodnano_replacement/

You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

I submitted my request on November 12, 2011 and just received my box yesterday.

Would be nice if they at least put a status up that they have received the unit you sent back would put my mind at ease at the moment it seems to be in limbo somewhere!

hi, was aware of that from original recall, its just that they are not keeping to any lead times so far and my own status update has yet to change from box shipped to confirm they have it. i was advised they would email me when they get it. if they giv an accurate update about delays it would help.

😐

Step 1 Request

Step 2 Service

Step 3 Return

Product replacement pending

What step are you on?

1. Step 1 Request

   November 22, 2011: Empty box shipped

2. Step 2 Service

   Diagnosis pending

3. Step 3 Return

   Product replacement pending

Sent the unit back on 25 Nov but the track and trace number for Royal Mail just says delivery is progressing

Exactly the same here, box shipped on the 22 November, we actually posted ours on the 28th but no update that it nhas been received.

exactly same situation as mine. I even have called Royal mail if I could track my Nono's been delivered, but I was told that the tracking number that I was given by Apple was unable to track as it was to the company(??)...Anyway, the royal staff told me that they only could let me know the parcel's delivered or not after 14th Dec. I have tried to call Apple support centre to chase up the service status, but no one picked up the phone...A little disappointed with the apple service to be honest.

its so frustrating.. i have a classic now because it stopped working about 2 years after i got it 😟 it was my first ipod, i was kidna attatched to it as well 😟

So glad I found this discussion. I was convinced my nano was lost in the post but now I have hope. I returned my nano in the envelopes ( one padded and one grey plastic - not a box) sent by apple on 28th Nov but haven't received an email yet to say it has arrived. I keep checking my repair status but it says box shipped. Not a chance of getting it back for Christmas is there? I wouldn't mind a brand new first gen nano but I don't want someone else's pre-loved model that's been cleaned up and has a new battery.