Currently Being ModeratedJan 26, 2012 7:54 AM (in response to MrWunderful)
Yeah, I called them last month & the rude idiot on the phone told me basically they don't know where it is - they don't have it and i'm out of luck.
Currently Being ModeratedJan 26, 2012 8:37 AM (in response to sabrepuck)
i have now had an e mail saying my new one has been sent out,checked the tracking through ups apparently its due to be delivered today its already 16:34 and no sign,been out all day but no calling card been left
Currently Being ModeratedJan 26, 2012 8:59 AM (in response to sabrepuck)
its arrived a silver 6th gen it says 8gb on the sticker on the back,its come with no instructions or anything else,its taken ten weeks since my origanal request and 6 weeks sine they received my old one,im in the uk
Currently Being ModeratedJan 27, 2012 4:29 AM (in response to markfromsaratoga)
73 days and counting since I filed for the replacement program. Status is still Diagnosis Pending.
Currently Being ModeratedJan 27, 2012 5:25 AM (in response to sabrepuck)
On week 9. Status at "Replacement Pending" but have been there for 2 weeks now. For those worried if it was recieved by apple, My tracking said both Ipods were recieved Jan 3rd, but according to my status reports they say they recieved it on the 15th and 17th. They were shipped the same day so a 2 day delay is odd, but so is 2+ weeks to arrive as I sent them both on the 29th of December.
Currently Being ModeratedJan 27, 2012 2:19 PM (in response to markfromsaratoga)
74 days and counting since I filed for the replacement program. Status is still Diagnosis Pending.
Currently Being ModeratedJan 28, 2012 4:29 PM (in response to markfromsaratoga)
75 days and counting since I filed for the replacement program. Status is still Diagnosis Pending.
Currently Being ModeratedFeb 1, 2012 7:10 AM (in response to sabrepuck)
Still waiting......wonder what the holdup is
Step 1 RequestJanuary 5, 2012: Product received
Step 2 ServiceJanuary 7, 2012: Issue identified
Step 3 ReturnJanuary 7, 2012: Product replacement pending
Currently Being ModeratedFeb 1, 2012 11:29 AM (in response to DarkMark)
I think they have just been so over whelmed with this recall, from everything that I have read, running out of return boxes etc.
One other thing is to call and check on the status if some time has gone by without a change on the online status.
Currently Being ModeratedFeb 1, 2012 10:25 PM (in response to Adorkibul)
same thing happened to me. i had accidentally drop it into a fedex box, so i didn't have the tracking number. when you call and talk to apple, they can figure out what the return tracking number was. they generated it. with that, call fedex (or whoever your return carrier was). apple will not initiate a lost package reimbursement if the initial tracking number was never scanned in (if dropped into the fedex box and the fedex guy stole it). you can however start a claim with fedex as a third party (apple is both shipper and receiver). once i filled that in and emailed it in, the NEXT DAY (i sh*t you not), the package was found and the tracking number was entered. it's now in apple's hands.
Currently Being ModeratedFeb 2, 2012 4:19 PM (in response to sabrepuck)
After reading this post, I'm starting to second guess myself about participating in the recall. Hopefully I won't have to wait for months.
Step 1 RequestJanuary 31, 2012: Product received
Step 2 ServiceJanuary 31, 2012: Issue identified
Step 3 ReturnJanuary 31, 2012: Product replacement pending
Currently Being ModeratedFeb 3, 2012 12:07 AM (in response to beachbumjc)
i think you will. the best advice, forget about the fact that you sent it in, if they got it. and from the looks of it, they have. you know, watched kettle and all that... i was checking the status daily until i called in. their excuse was that they are overwhelmed with the replacement (over 200k) and they're slogging away at it. people who sent these in immediately when the recall was announced got refurbed 1st gen. they ran out of those, and they started shipping the current ones without headphones or cables. i'm guessing that they're refurbs as well. i'm hoping that they will soon run out of refurb 6th gens and give us brand new 6th gen ones, with headphone and all.
Currently Being ModeratedFeb 3, 2012 12:25 PM (in response to junryo)
That would be nice and I agree that "a watched pot never boils." Once you start forgetting to check on it, then you will receive it and be happy.
Currently Being ModeratedFeb 6, 2012 10:32 AM (in response to sabrepuck)
Here's my experience....
Recieved notification of recall and applied for replacement iPod Nano.
12/10/2011 recieved email that request was accepted...will recieve a "box" in two days...etc.
Status as of today 2/6/2012...No box recieved and online repair status is "requested".
I'm patient but c'mon!
Currently Being ModeratedFeb 6, 2012 12:44 PM (in response to omega287)
Might want to give them a call but I don't think you situation is isolated.
I really think they have made a huge error on this, as there has been zero communication from them on follow up after that stock e-mail goes out that "a box will be sent out in 2 days"? Where's the customer service? That used to be their trademark? Did they just farm this recall out to a sub par contractor?