Previous 1 11 12 13 14 15 Next 264 Replies Latest reply: Aug 13, 2014 6:40 PM by FaithLikeCaleb Go to original post
  • Adorkibul Level 1 (0 points)

    Yeah, I called them last month & the rude idiot on the phone told me basically they don't know where it is - they don't have it and i'm out of luck.

  • flemma Level 1 (0 points)

    i have now had an e mail saying my new one has been sent out,checked the tracking through ups apparently its due to be delivered today its already 16:34 and no sign,been out all day but no calling card been left

  • flemma Level 1 (0 points)

    its arrived a silver 6th gen it says 8gb on the sticker on the back,its come with no instructions or anything else,its taken ten weeks since my origanal request and 6 weeks sine they received my old one,im in the uk

  • markfromsaratoga Level 1 (0 points)

    73 days and counting since I filed for the replacement program. Status is still Diagnosis Pending.

  • shawn30blue Level 1 (0 points)

    On week 9. Status at "Replacement Pending" but have been there for 2 weeks now. For those worried if it was recieved by apple, My tracking said both Ipods were recieved Jan 3rd, but according to my status reports they say they recieved it on the 15th and 17th. They were shipped the same day so a 2 day delay is odd, but so is 2+ weeks to arrive as I sent them both on the 29th of December.

  • markfromsaratoga Level 1 (0 points)

    74 days and counting since I filed for the replacement program. Status is still Diagnosis Pending.

     

     

  • markfromsaratoga Level 1 (0 points)

    75 days and counting since I filed for the replacement program. Status is still Diagnosis Pending.

  • DarkMark Level 1 (0 points)

    Still waiting......wonder what the holdup is

     

    1. Step 1 Request

      January 5, 2012: Product received
    2. Step 2 Service

      January 7, 2012: Issue identified
    3. Step 3 Return

      January 7, 2012: Product replacement pending
  • MrWunderful Level 1 (0 points)

    I think they have just been so over whelmed with this recall, from everything that I have read, running out of return boxes etc.

    One other thing is to call and check on the status if some time has gone by without a change on the online status.

  • junryo Level 1 (0 points)

    hey adorkibul,

    same thing happened to me. i had accidentally drop it into a fedex box, so i didn't have the tracking number. when you call and talk to apple, they can figure out what the return tracking number was. they generated it. with that, call fedex (or whoever your return carrier was). apple will not initiate a lost package reimbursement if the initial tracking number was never scanned in (if dropped into the fedex box and the fedex guy stole it). you can however start a claim with fedex as a third party (apple is both shipper and receiver). once i filled that in and emailed it in, the NEXT DAY (i sh*t you not), the package was found and the tracking number was entered. it's now in apple's hands.

  • beachbumjc Level 1 (0 points)

    After reading this post, I'm starting to second guess myself about participating in the recall.  Hopefully I won't have to wait for months. 

     

    1. Step 1 Request

      January 31, 2012:  Product received     
    2. Step 2 Service

            January 31, 2012:  Issue identified                
    3. Step 3 Return

      January 31, 2012:  Product replacement pending    
  • junryo Level 1 (0 points)

    i think you will. the best advice, forget about the fact that you sent it in, if they got it. and from the looks of it, they have. you know, watched kettle and all that... i was checking the status daily until i called in. their excuse was that they are overwhelmed with the replacement (over 200k) and they're slogging away at it. people who sent these in immediately when the recall was announced got refurbed 1st gen. they ran out of those, and they started shipping the current ones without headphones or cables. i'm guessing that they're refurbs as well. i'm hoping that they will soon run out of refurb 6th gens and give us brand new 6th gen ones, with headphone and all.

  • MrWunderful Level 1 (0 points)

    That would be nice and I agree that "a watched pot never boils." Once you start forgetting to check on it, then you will receive it and be happy.

  • omega287 Level 1 (0 points)

    Here's my experience....

     

    Recieved notification of recall and applied for replacement iPod Nano.

     

    12/10/2011 recieved email that request was accepted...will recieve a "box" in two days...etc.

     

    Status as of today 2/6/2012...No box recieved and online repair status is "requested".

     

    I'm patient but c'mon!

  • MrWunderful Level 1 (0 points)

    Might want to give them a call but I don't think you situation is isolated.

    I really think they have made a huge error on this, as there has been zero communication from them on follow up after that stock e-mail goes out that "a box will be sent out in 2 days"? Where's the customer service? That used to be their trademark? Did they just farm this recall out to a sub par contractor?

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