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sabrepuck Level 1 (0 points)

I submitted a replacement request on 11/13 and immediately received an email confirmation.  Since then I haven't heard anything, when I check the status it days"diagnosis pending", is there anyway to follow up?

iPod nano
  • planb77 Level 7 (32,315 points)

    Just keep waiting.  There has been a much higher demand than expected for returned and replaced 1G Nanos.  It has said that Apple has ran out of return boxes, so it might take a few more days than expected to receive one.  I qualified for a replacement and filled out the form about 10 days ago and still have not received mine either, but I do know its coming.



  • blackwindexe Level 1 (0 points)

    I'm in the same boat. Applied for mine on 11/13 and received the email. For step 1 mine says "Service Requested". Glad I'm not the only one waiting for a box/envelope.

  • samfrommarkham Level 1 (0 points)

    This is the email I receive !


    Dear Sam,

    We have received your request for a replacement IPOD NANO. Your Repair ID is XXXXXXXX

    Serial Number: XXXXXXXXX

    Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program

    Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair or exchange program, there should be no charge to you for the service performed. If we have questions or concerns regarding the repair coverage, we will notify you.

    Within two business days, you should receive the return instructions for the original and shipping materials for you to use. Please don't use any other package, because if the original is damaged in shipping as a result of improper packaging, it will not be eligible for service and will be returned to you unrepaired. Do not include any other items, such as headphones or a power cord, as they will not be returned to you. The ship time to Apple will be approximately two business days. Apple will send you an email when your product reaches the repair center.





    Your IPOD NANO reached the Apple repair center on 2011-11-23. We will notify you by email when your service request is complete.

    Repair ID: XXXXXXXXX

    Your repair status is available online.

  • wayneskid Level 1 (20 points)

    After 45 min. of hold time Apple Care just confirmed that:

    1. The return boxes are on backorder

    2. The boxes would ship "soon"

    3. The 10 day clock for the return starts when you sign for receipt of the return box

  • rae9385 Level 1 (0 points)

    I submitted mine about a 10 days ago and i still havent recieved an email, it just says on the repair status "Service Requested". about how long to recieve the email?

  • wayneskid Level 1 (20 points)

    Rae, I think I received the email response later the same day. The fact that the repair status shows "service requested' indicates that your submission went through. Maybe you entered the wrong email address or your spam blocker trapped it??

  • rae9385 Level 1 (0 points)

    well its suppose to be your apple id right? then i couldnt of gotten it wrong. and i checked my spam folder and nothing was in there......

  • Juliemeyer Level 1 (0 points)

    Do you know, what product they will send us instead of the old Nano?

  • Core23 Level 1 (20 points)

    What makes you think your not getting a refurb 1st generation Nano?

  • Garzilla05 Level 1 (0 points)

    What makes you think we're not getting something else? Do you really think they have enough of the original 1st generation for every unit sold during that time period? Not likely (if the backorder's any indication of the amount of requests).

  • Core23 Level 1 (20 points)

    I would prefer to get a 3rd generation Nano back, but knowing Apple they will find a way of supplying everyone with 1GB 1st generations, even if they have to make a few thousand.

  • lewfromabq Level 1 (0 points)

    submitted my replacement request on Nov 13th. Still no box.  Really, Apple this is what you call customer support and forget about customer satisfaction.  You have everyones' email.  Why just send an update?  How hard would that have been?

  • jonfromcanton Level 1 (0 points)

    What is funny iis that I have a 3g touch but I feel that I need to get my nano fixed even though I dont ever use it. lol

  • Juliemeyer Level 1 (0 points)

    I got an email in Danish from Apple that said, I would receive a replacement unit instead of my old Nano, because of the fault on the battery. It also said, that I had to send my old Nano and follow the instructions to get my Nano swapped for free. That's what makes me think, we are not getting the old one fixed.

    In addition, Apple calls the campaign for an exchange campaign in the Danish email.

    I don't know, if you interpret the word "replacement" differently, but in Denmark it definetely means a new iPod. And I would be surprised, if Apple had enough 1. generation Nanos left. I think, we will be getting a later edition.



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