ipod nano recall - time to respond from apple

Well, despite it only taking 24 hours to receive the box after I had requested it (about three weeks ago), I still haven't received the replacement nano. And if it's true Apple has run out of the first-generation nanos and is now sending out new ones as replacements, I'll be disappointed. I love the form factor of the first- and second-generation nanos, and don't really care for the new ones. Ah, well...

I am not agreeing or disagreeing... just thinking Apple won't be able to please everybody, either way.

Only because I don't know, how can you check what model a particular serial number is?

requested service on november 14th and finally received a padded envelope december 19th! took long enough eh? also, my status never changed either, it still says "service requested" although others have said that it changed when a box was being shipped

bizymare, type the serial number in here: https://selfsolve.apple.com/GetWarranty.do

No - Apple cannot please everyone. No company can. However - a bit of communication would be great. I would hope someone from Apple marketing is actually reading this. Like many others - we were still using both of my recalled units.

I orderd the boxes Nov. 12 & 13. The one from Nov. 12 - I did not save the tracking info but Apple logged it back on Nov. 26 and it still shows as replacement pending. The one from Nov. 13 - received the box on Dec. 12- a bit more than the 2 days they promised. I shipped it back ASAP (easy since my son works at FedEx corporate HQ). I saved the tracking info on this one. It was logged back into the FedEx on Dec. 12 and received by Apple on Dec. 16. However - the repair status did not show it as received until Dec. 20.

I still think communication would have helped. Would everyone be happy? Of course not. Would Apple at least be able to say they kept everyone informed? Yes. When I look at consumer reviews/comments I actually read the content & analyze it. If someone complains "I wear a size 12 and the size 8 was way too small" I dismiss them as a moron. If they say "I was promised delivery on the 8th, nothing happened & no communication until the 30th" - I decide the company has service issues. This actually caused me to not buy my son a new iPod for Christmas. I'm waiting to see if they manage to address their service deficits.

Well, my request was 11/14.

Still no package/box on 12/20.

Apple can act this way because it has no effect on their bottom line.

Hello, the box will come I did mines on 11/13 received the box 12/10 shipped iit it on 12/12 they recived it today 12/20 soooo now another waiting game...I hope they still have first gen refurbished or they can just fix the one I sent back because I really don't like the new nanos...but ill take its better then nothing....

Can anyone figure out how apple is choosing who to send the boxes to, and who to send the ipods to. There seems to be no order in when you submit your claim, and when you get your box, and then when they ship the replacement nano. It doesn't seem to be in the order that they receive the requests at all. Some people submitted their request right away and didn't get boxes until recently, some submitted the request later and got boxes sooner. It seems the same way with how the replacements are being shipped out. It doesn't seem to be a first in first out scenario, but more like a stack, and you place no orders on top, and pull out the orders to service from the top.

Thank you! I've bookmarked that page.

I completely agree the lack of communication is frustrating, to say the least. I was more referring to the people who want a 1st gen back and the people who were complaining that if they didn't get the 6th gen they were going to be upset. I was one of those who was still using my 1st gen regularly so I have mixed feelings. Personally, as far as the whole recall goes, I think Apple was totally overwhelmed by the number of 1st gens still out there and in use.

Add me to the list of no-show boxes. Requested sevice on 11/14 and as of 12/20 no box and my service status still sits at "service requested." So now I start to wonder if my request has been lost in the ether or if they're still just really, really behind. My worry is they'll say, "Sorry, you took too long to get the iPod back to us. You're no longer eligible for the recall." And as others have noted, there's no clear pointer who to contact to ask about this, and sitting on hold for forty minutes to find out doesn't appeal to me.

And yes, I do still use my Nano every day on my two-mile walk to work. Have to charge it pretty much every day, but it still works great otherwise.

I have a picture in my mind, Apple handling this using an old school method.

They print out your request, throw it in the pile, In-box. Occasionally, the box is dropped, mixing every sheet up.

So, there is no defined order of date submitted, or country, etc.

You would think in the digital age, they could do a better job, but guess not....

Note, I continue to use my nano, though yes, it gets warm when charging.

So Apple sent me an envelope, plastic baggie and a UPS sticker today 12/20/11. It took them over a month and a half for that? No box like they said. I hate to be lied to! The envelope could have been sent out immediately. I expected better response time from such a large corporation. Any how will send out and wait a few more months to see what will eventually they replace my nano with.

I received a padded envelope from UPS today. I tore it open, and also tore the return label and letter from Apple. Also included was a small zip baggie. There was no return envelope. No box like I've seen either.

I went down to the UPS store and bought a new envelope, put the iPod in the baggie. Put the return label on it and gave it over to them. I got a receipt with the tracking number.

I submitted on 11/16. My status never changed from "Service Requested".

Now, the wait for my new iPod.