Itunes radio error message.

I've contacted iTunes Radio and guess what I got as answer?

Yeah right, below the answer from Apples iTunes Radio:

As I'm currently able to open each category we kindly recommend restarting your computer and allowing the server a few hours to refresh.

So they don't see there is really a problem?

This has all the signatures of a DDoS attack against iTunes Radio.

britishaussie's links show that iTunes has a list of categories of radio stations. Clicking on a category causes a request to an Apple database of radio stations in that category. Sometimes, the database requests work, usually they fail. Some categories fail much more cosistently than others.

The Apple response that they can't see any problem is because they used a computer inside the firewall that has sheltered access to the database.

By repeatedly trying, I have managed to get the lists of radio stations for all except the following categories:

Alternative Rock

Eclectic

Electronica

News/ Talk Radio

Top 40/ Pop

britishaussie's solution has the same problem as iTunes: when I try to use that method to get the list of iTunes radio stations for the above five categories, I always get an error. (For other categories, I sometimes get an error, and sometimes get the list of the radio stations, or I can just keep clicking in iTunes and eventually get the list.)

Apple must have some defences against DDoS as evidenced by the fact that, if one tries over and over and over again, one can obtain access to the iTunes radio stations in every other category, except those five, where the attack seems to have completely overwhelmed all of Apple's anti-DDoS measures.

The fact that no one has any idea of the appropriate corporate response to a DDoS attack is the most likely explanation of why Apple refuses to release any information about the problem.

Dear Apple,

You have a pretty intelligent and loyal customer base. With respect the radio outage, my experience is consistent with michaelappleseed's result: I am not able to reach 'eclectic' (WFUV Rocks!). My signal path: FIOS Box> Airport Extreme>MacBookPro,MacMinis,MacMiniServer (10.7.3).

There is no better way to infuriate a user/customer that to ignore/deny that their concern/problem/bug exists.

In this case you (Apple) are on the critical path for critical information. Again from my earlier post:

If you put yourself on the critical path to valuable/critical information (e.g., RADIO via internet), you NEED to make sure the service is RELIABLE--or people will seek other alternatives which are reliable. Once they find the alternative they are not likely to return.

I am not aware of any response from Apple and, in this case, RADIO SILENCE (pun intended) WILL NOT WORK; Please help or at least state that you are aware of the problem and are working on a solution.

Thanks!

Thank God we bought our kids MacBookAirs for Christmas: Three days left of AppleCare phone support.

I called this issue in to Apple and included the link as SimonTemplar suggested (btw no whining necessary...everyone was helpful...). The support consultants (2, since my call was escalated to a senior consultant) reviewed my report, reviewed the thread, and worked through specific examples with me while on the phone.

The phone support group is reporting the issue to engineering.

What engineering will do with it, I do not know and probably should have asked for specifics.

Anyway, if they follow up as promised, Apple is aware of the issue and working on it.

Same issue here in Connecticut, (7 Macs and an Apple TV between work and home) no Radio connection and

it seems to have been a few days now. Doesn't matter which OS or iTunes version is installed. It's obviously

not a top priority for Apple to let this issue linger so long. The radio stations themselves must be upset about this too!

This discussion is getting ridiculous. I think that most of us would agree that there is a universal problem. That it is not something users can fix. That everyone all over the world is displeased about it. But at the same time folks, STOP WHINING! Get over it -- there are other things going on besides not being able to listen to iTunes Radio -- WAH WAH! Put your minds toward something constructive . Apple is the best company. That's why we bought Apples. Have some faith and know that they are aware of the problem and I'm sure they've heard ad nauseum from the radio community. Remember that Apple isn't benefitting from this temporary glitch. Why don't you all insert a CD or listen to the songs on iTunes that you've paid for. It's not as though the world of music as come to an end.

zaddel123 wrote:

This discussion is getting ridiculous. I think that most of us would agree that there is a universal problem. That it is not something users can fix. That everyone all over the world is displeased about it. But at the same time folks, STOP WHINING! Get over it -- there are other things going on besides not being able to listen to iTunes Radio -- WAH WAH! Put your minds toward something constructive . Apple is the best company. That's why we bought Apples. Have some faith and know that they are aware of the problem and I'm sure they've heard ad nauseum from the radio community. Remember that Apple isn't benefitting from this temporary glitch. Why don't you all insert a CD or listen to the songs on iTunes that you've paid for. It's not as though the world of music as come to an end.

You do know this is a support forum right? It exists for people to post issues with Apple hardware and software and discuss them.

Really torndownunit ? This is all you had to do on a Saturday morning was to critizise a bunch of people that you don't even know who have a love for music and their computers? You've got issues buddy. Get a life. And the next time you feel a strong desire to play Lord and Master over the masses, take an Ex-Lax.

Most forums, and I would think this one included, offer support to users, I agree. But by discussing problems amongst fellow users, we look for SOLUTIONS, we look for people to help us with a particular issue. There is no one on this forum who is going to be able to fix this iTunes Radio problem except for Apple. So what's the point of every user in the world writing in that they can't get radio access? What is that accomplishing? Maybe I picked the wrong forum, I much prefer the ones that deal with POSITIVE feedback and support, not those that go on ad nauseum stating the problem over and over and over again. We know there's a problem. We know there's nothing we can do about it. We know that Apple is aware of the problem. We know that they will fix it. The end. There is no more blood in this stone.

zaddel123 wrote:

Most forums, and I would think this one included, offer support to users, I agree. But by discussing problems amongst fellow users, we look for SOLUTIONS, we look for people to help us with a particular issue. There is no one on this forum who is going to be able to fix this iTunes Radio problem except for Apple. So what's the point of every user in the world writing in that they can't get radio access? What is that accomplishing? Maybe I picked the wrong forum, I much prefer the ones that deal with POSITIVE feedback and support, not those that go on ad nauseum stating the problem over and over and over again. We know there's a problem. We know there's nothing we can do about it. We know that Apple is aware of the problem. We know that they will fix it. The end. There is no more blood in this stone.

The thing is this is a 'support community' though. It's for Apple users to discuss issues. So sorry, but I have to go with the theory that if you don't like a thread, just don't participate in it. Talking about the issues helps some people vent and feel better. I do not feel in anyway that this forum is a place for postive feedback. It's a place to discuss support issues. And I think Apple's lack of action on a problem is a support issues.

jimmy boyfromchesapeake wrote:

Really torndownunit ? This is all you had to do on a Saturday morning was to critizise a bunch of people that you don't even know who have a love for music and their computers? You've got issues buddy. Get a life. And the next time you feel a strong desire to play Lord and Master over the masses, take an Ex-Lax.

Excuse me? I think you quoted the wrong person. I was saying that people should be posting about the problem here and discussing it. That is what this forum is for I think your comment was meant to be directed at zaddel123? He's the one saying there is no point in dicussing it.

Hehe, Apple finally aware of the problem? Let us hope so.

Yesterday they were not and got a strange answer from them that we could fix it ourselves (sure).

OK, Apple is good but support must be much much better (the way they give support at the moment #$@&).

If they better listened to people the problem probably was already fixed.

I would bet that most people who log on to this forum are looking for answers, not others to join in their pity party. Maybe I'm different, but when I have any type of problem with my computer, network, hardware, software, I turn to the forum to find answers. I guess unlike you, when I have a problem and something isn't working, I don't find solace in others merely stating the problem, the whole reason I log on is to see if there are any solutions to a problem. But you're right, I can't bear reading anymore of this drivel. I have been an Apple user since the very first Apple was invented -- it was named LISA. Check it out. I have been working 100% on Apples ever since, my entire business runs on Apple, my entire personal computing runs on Apple. Whenever we have a problem we turn to the Apple forums for solutions and I would say that 99% of the time we find them. As you intimate, this forum is different and in your words you "do not feel IN ANY WAY that this forum is a place for positive feedback." that says it all right there.

zaddel123 wrote:

I would bet that most people who log on to this forum are looking for answers, not others to join in their pity party. Maybe I'm different, but when I have any type of problem with my computer, network, hardware, software, I turn to the forum to find answers. I guess unlike you, when I have a problem and something isn't working, I don't find solace in others merely stating the problem, the whole reason I log on is to see if there are any solutions to a problem. But you're right, I can't bear reading anymore of this drivel. I have been an Apple user since the very first Apple was invented -- it was named LISA. Check it out. I have been working 100% on Apples ever since, my entire business runs on Apple, my entire personal computing runs on Apple. Whenever we have a problem we turn to the Apple forums for solutions and I would say that 99% of the time we find them. As you intimate, this forum is different and in your words you "do not feel IN ANY WAY that this forum is a place for positive feedback." that says it all right there.

I am not saying *I* take solice in anything. I am saying that by definition this forum is a community discussion forum. So people are free to discuss anything relating to support issues. This is a forum for any type of feedback that people want to post here. You were implying in your previous post that people should only be posting positive feedback. You are telling people what they should and shouldn't be posting in a thread. You honestly expect no one to reply to that? I guess since I have only been using Apple products for 20 years, my opinion means less than yours?

Apple's support of late has been lacking and it should be ok to comment on that. Just do a search on these forums for "Lion Wi Fi dropping" to show a good example of this. You will find a 132 page thread of an issue that Apple refuses to even aknowlege that has not been fixed. Sounds similar to what's going on with this radio issue.

Customers have a right to be ******, and they have a right to post about it.

Keep hoping, Prabhu C. This has been going on for over a week with no change, no response from Apple and no hope for a solution in sight. Best bet seems to be to go directly to the internet to find your favorite radio stations and play them directly. Otherwise you can keep clicking and trying and sometimes, just sometimes, you might get it to load a genre.

This bug should be simple to fix...if only someone at apple were paying attention!

Hello..o..o.o..o..o....