Itunes radio error message.

If it's any help, I believe my thread was one of the first reporting this error which I first noticed about 7 am on 2/24/12 EST. It was working fine on 2/23. Maybe isolating the onset of the error will be helpful to them.

Also, key is the intermittency where some genres will connect at some times....sometimes after multiple tries. But the vast majority are not working all the time.

Further, initially, some older versions of iTunes were reported as working OK, but then they too had issues.

I also have this error message always coming up and its annoying for me because

it interrupts iTunes being controlled from my iPhone app.

thats really frustrating. i dont listen to any radio streams usually

thanks

8:50 AM CST, one pass at trying to open all categories, only Ambient, Blues, Sports Radio, '70s Retro and '90s Hits opened. All others gave connection error. I imagine if I do it again the results will be different. Meaning no rhyme or reason to which categories will fail AFAICT.

As mentioned it was working almost perfect for me 12 hours ago.

...waiting for my Apple support phone call...

My guess is that iTunes is overloading its servers by trying to maintain a 'stream count': I had Eclectic working...then I quit iTunes and restarted....no more Eclectic...same old error message....

...oops here's the phone/...

EVERYONE: I JUST GOT OFF A CALL WITH APPLE SUPPORT. APPLE IS FULLY AWARE OF THE ISSUE AND IS WORKING ON IT.

The support guy stated the issue is with iTunes 10.5.3, and agreed with me the problem is related to an application service, likely a daemon in iTunes (on your computer) that provides the radio tuning service.

It is not a server issue. Fiddling with client software reloads, DNS, etc. is not going to fix this problem. The solution will come in the form of a software update.

MalcolmR wrote:

EVERYONE: I JUST GOT OFF A CALL WITH APPLE SUPPORT. APPLE IS FULLY AWARE OF THE ISSUE AND IS WORKING ON IT.

Thanks for doing the legwork. I'm glad I didn't do anything to my system. I will wait it out. What other choice is there?

Phoned them, Apple say it's a server issue and they are working to fix it - their own CPU techies have three different Macs and iTunes doesn't work on any of them.

Just wish they'd post that info somewhere so we don't all have to speculate or try to find our own solutions!

We run some Radio Stations and we will see the impact of this issue.

Let us hope the software update will come very soon.

Lot's of listeners around the world cannot access the service anymore.

We have both, Mac OS X and Windows with latest version of iTunes.

The suggested sulotion does not work.

I spent a fair amount of time (couple of hours) on the phone today with Apple support and Apple corporate headquarters.

With respect to this issue: at least 2 senior support analysts have reported this problem as a 'high priority' problem to Apple engineering. Once they report the problem to engineering, they wait until engineering analyzes the issue and: a) fixes it with a software patch or release, or b) issues a statement or report. During this analysis time it is apparently corporate policy NOT to comment. Once engineering figures out what's going on it is apparently their decision on what information/fixes/etc. they release.

In my opinion, sometimes a statement acknowledging that a problem exists/may-exist/has-been-brought-to-our-attention goes a long way towards informing a large user community and keeping people happier while bugs are being sorted out.

There are two ways to communicate feedback to Apple regarding this issue and the process in general:

1. Submit feedback at

MalcolmR wrote:

Thanks for your reply. I checked and Yes, at 19:11 hrs US East Coast time (GMT -5), it is working - all channels for the first time in a couple of weeks. We'll see.

First Stream I tried gave the same old error message. So it's not working for me.

Music_is_her_name (Southern Cross?): I agree absolutely on your point about a simple statement keeping the user base alerted. I raised the identical point this morning with the senior analyst I spoke to (John). While he sort of agreed, he mainly defended Apple's mode.

Long gone are the halcyon early days of the Mac, say 1984-85, when a call would connect you to the likes of Chris Espinosa or Guy Kawasaki!

I am still experiencing an inability to consistently be able to open a genre. Some will open after multiple clicks. Maybe all, but I get tired of clicking. I have a life. I wind up listening to the music I can access and not always the music I want to access and hear. It's an involuntary expansion of my horizons. I'm retired. No more expanding. Just want to hear what I want to hear.

Simon [or anyone else],

I went through in detail yesterday your point that ANY remote device handshake w/ iTunes triggers this error--regardlesss of whether you want to access iTunes radio or not.

[As a result the SSA filed his OWN bug report to Apple engineering since his domain is IOS devices.]

Anyway, do you participate in any forums regarding high-end audio and/or music production with Apple products?

We are just finishing a major addition to our house and it includes and integrated sound system. Up to this point, I was considering using iPads as my in-room control devices. I am [partly] in the music production business: sound quality and reliability are a must.

Best.

Today the service is up and down on diferent genres - all over the shop. Also, every time I hit my AirTunes network via Remote on my iPod Touch or iPad, it causes an instant refresh of the Radio Tuning Service. - and instant unresponsiveness in Remote.