You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 10.6 crashing after upgrade

I just upgraded iTunes to 10.6, but it crashes everytime I open it.


I'm under Snow Leopard (10.6.8).


Thanks in advance for any suggestion or solution.

MacBook

Posted on Mar 7, 2012 2:13 PM

Reply
525 replies

Mar 15, 2012 4:51 AM in response to Deni Kasama

My wife is running 10.7.3 on a MacBook. I installed iTunes 10.6 and she had the crashing problem while trying to sync her iPhone. I read a lot of the reports here and tried a few things that didn't work. What worked was simply moving iPhoto 2009 to the trash. She never uses the app (I think it's evil the way it makes copies of photos and you don't know where they are...) so she'll never miss it.

Mar 15, 2012 5:10 AM in response to JoelDi

Interesting, JoelDi. I use iPhoto '09, so trashing that is not an option.


My iMac us running 10.7.3, iTunes 10.6, and iPhoto '09. When I plug in either an iPad2 or iPhone4GS, it runs through a sync of AppleTV, music, but when it gets to Photos - it crashes at that step, when I have iPhoto open. When I try close iPhoto to do a hard sync, it crashes at step 1.


Last 24 hours this has happened a dozen times.

Mar 15, 2012 5:27 AM in response to Deni Kasama

I'm on 10.6.8 and can seem to open itunes and play music, however the trouble happens when I attempt to load the podcast menu. It makes it to the landing page sometimes and crashes every other time.


Based on this discussion it would seem that this isn't a user or configuration error, but a flaw in the update. Hopefully Apple jumps on this problem soon.

Mar 15, 2012 5:52 AM in response to Deni Kasama

I made several changes in the last week and I have not experienced the crashing problems that others report. Because I was transitioning from Mobile Me to iCloud I needed to be on Lion so I upgraded from Snow Leopard 10.6.8 to Lion 10.7.3. I cannot remember the sequence but at some point I received a pop up notification regarding the need to upgrade my version of iPhoto from 09 to 11 and I did so. I mention this because several others have mentioned iPhoto issues. I then upgraded to iTunes 10.6.


The only issue I have experienced is a small anomaly in iTunes Cover Flow. I typically like to dispay the artwork in Cover Flow full screen mode. With 10.6 the Cover Flow view reverts back to standard view (with the iTunes header, side bar and footer visible) from full view after it changes to the next song. This is actually what brought me here to look for this issue and I came across this thread.


I would mention that I have begun several versions ago to download iTunes updates from directly from the iTunes site versus using the software update tool as I had problems with the installs locking up.


I really wonder if iPhoto comes into play. The one thing I haven't done since these changes is synch my devices which I will have to do at some point but now I am hesitant after reading many of these posts.

Mar 15, 2012 7:03 AM in response to matti007

Ive been working with a similar issue and finally call tech support:


I just redownloaded itunes. Click on the installer and finish install. But before opening the new itunes drag itunes off your dock and drag the new itunes from the application folder onto the dock. Apparently that forces the Mac to use the new files and overcome any corrupted files.

Mar 15, 2012 7:49 AM in response to Deni Kasama

I am having the same issue(s).


I am running OS X 10.7.3 2.8 GHz Intel Core i7


After my updated iTunes to version 10.6 I get nothing but consistent crashes.


Seems to be getting stuck during iTunes Match process.


My frustration level is through the roof. I have reinstalled a number of times. Checked my hard drives. restarted in safe mode. Nothing works

Mar 15, 2012 10:05 AM in response to michaelfromsag harbor

It seems a lot of peopple are having this issue. Mine has been crashing since the update so I guess that's where the prohlem lies. Sometimes it works for several hours and then I can be doing something like resizing the window and that will cause it to crash. Or it just crashes when I play a song. Essentilaly it is very unstable.


I've tried the iPhoto method and the reinstall iTunes and remove from the dock method but it has made no difference.


So do we just wait for Apple to release another update to fix this? Or is it worth completely uninstalling iTunes 10.6 and go back to iTunes 10.5.3.? You can download it here - http://support.apple.com/kb/DL1426

(But I am not sure if that loses all your playlists and the like).


Either way it looks like we just have to wait for Apple to finally get it's shoddy act together.

Mar 16, 2012 12:12 PM in response to jfredh

Update on my "Fix". After iTunes syncing in the AM, then trying it that evening, it started crashing again. Several hours were spent witha senior Apple tech, no fix was acheived. We recorded my crash data and it is being sent to their engineers for info and help. No response since, so I am updting my iPad directly, and transfering photos and files with dropbox. I might as well be using a PC & expect software upgrades sent out before they work. Sorry about the earlier report, I should have waited.

John Holliday

iTunes 10.6 crashing after upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.