MacBook Pro Cracked Screen

Do it yourself!! I replaced my cracked screen this week for under $100. You basically just have to melt the adhesive that held the old glass to the display then lift it off. Stick on a new one and you're good to go.

I did it myself in under an hour and I documented the process and wrote some instructions here. Check them out and let me know if they help!

Its honestly so much better than paying the $700 for Apple to take care of this.

Good luck!

It's a shame that most apple customers are very loyal to the apple brand, but get little or not enough support from apple in turn. Likewise, my 9 month old 27 inch imac screen developed a crack on the screen from nowhere. Believe me, this was no accident of any description. As we know, these gadgets are not cheap by any means, therefore most of us treat them with extra care at all times.

As other writers have already stated repeatedly, apple customer service denied any responsibility and put the screen crack down to accidental damage. In the end, I was quoted just over £500 to replace the outer glass. What I have learnt from this experience is that there is no reward for loyalty with any of these brands (apple, samsung, etc). Personally, I will never buy another imac all-in-one. This design seem to be very prone to screen damages, don't know how. However, the Imac mini version plus the use of other screen brands seems to be a sensible option. I strongly sympathize with all those who may have gone through the 'screen crack' experience. Best wishes guys!!

I had a really bad experience with apple. They charged me $480 for replacing the screen of my mac book pro retina display.

The employee that attended me wrote things in his report that were false.

The problem is that those screens are very fragile much more than any other previous screen that i have had.

I browse the tip of a glass bottle over the screen and the contact of glass with the screen broke it.

I understand that apple may not want to take responsibility for my screen, but they wrote a false report, that there was impact.

When I pointed out that there as no impact the person refused to change it.

This fellow was so arrogant, not truthful.

I want everybody to know that does retina screens are too fragile and can break easily even though apple will never admit it.

They should be recalled and replaced with screens that are more resistant.

But the company will never admit fault and they will walk over you and charge you whatever they like.

Yes that is what I did but the so called "genius"(of insolence) refused to accept my description and said that there was impact and

he will not put it otherwise and I had to pay $480. He spent 15 minutes going through the surface trying to find proof of impact,

but found none. Apple is just another aggressive abusive company. And I will make sure that all my friends colleagues and students

learn about my unpleasant experience with Apple.

Exactly the same issue with MBP MLH42HN/A purchased this March 2017.

Its ridiculous how a display can just break within without any pressure / drops. The front glass is intact. absolutely no marks / scratches around the screen or on the aluminium lid.

I take great care of my products knowing how expensive these things are.

Apple's authorised service provider "Unicorn Infosolutions Pvt. Ltd." in Mumbai, India have given me the exact same reason for the display damage which is actually a manufacturing fault and use of inferior grade materials for the new generation of MacBook pros.

The staff at the service centre were more keen on proving the customer wrong than finding the actual solution to the problem.

Its not only you, mine had the very same problem, and as I have heard it has happened to others as well, they told me it was my fault and didn't respond with the warranty although I did nothing to the screen, and I'd had it for only 3 moths¡¡¡

I'm no warranty expert but you're cuaght between a rock and a hard place. If you have a non-Apple person work on it for the screen, it will likely void any remaining warranty you have on the rest of the unit.

I have a similar crack like yours on my son's Macbook pro....but not so obvious.... Still under warranty.... Never dropped it... Send for repair... Technician could not find any dents ... He sugested that maybe a sharp object was used to poke the screen.... Sigh... I have had many apple products..... Currently 7 of them (2 iPads, 2 iPhones, 1 MacBook, 1 MacBook air and 1 MacBook pro ) in the family...... I had my iPhone dropped under warranty before... Got it changed Without approaching Apple as it was my fault...... But for the macbook pro... It just cracked... So if Apple do not wish to honor its warranty... It is their right... But to suggest that the customer poke the screen... It is insulting.... I guess that as a consumer ... The only right I have is to stop buying...

The exact same thing, as everybody has been complaining about on this forum, happened to me today. I was using my Macbook Pro today on my bed. I closed it to get something to eat. When I came back and opened it, I noticed there was something slightly wrong with the screen. There was a couple of pixels off on the lower left hand. I touched it and suddenly this black ink or something starting coming out. There was no crack on the outside at all. But there was a crack on the inside that suddenly spread. I barely have used this computer at all since I bought it new several months back for $2500. It did not drop or have anything else happen to it that I know about. Nobody else has used it and I've always been very careful with it.

I called Apple today and asked them what could be done, and then told me it was "accidental damage." If by accidental, they mean an extremely fragile product that can't even be opened and closed without breaking, then what is not "accidental?" A product has to be able to be used for its intended purpose. Even though there was no pen or anything else in between it when I closed it, let's assume for arguments sake that there was. If someone were to close a laptop with a pen there without much force, and it breaks, that is not accidental...that is the inability to use this product for its intended purpose. Laptops are meant to be carried around and used on beds, and on the go, with things like pens being closed on it. I've had many laptops over the years, but I have never had anything like this happen.

The sad fact is that in Apple's zealousness to make a very light product they have also made an extremely fragile and flimsy product...one that apparently has to be treated with the utmost care, and cannot be transported around as laptops are intended, or even being opened and closed too many times, without risking it breaking.

This sounds like a class action waiting to happen!!

In the meantime, somebody like CT posting above should reveal who he works for. You want to make bets that it is Apple? I just hope you are not stupid enough to buy a flimsy Apple product like the Macbook Pro CT. But then again, Apple will probably repair it for you for free as an employee, I have no doubt, in order to keep you blindly loyal.

My screen cracked really bad in the middle of one of my classes. I had closed my computer and set it down to get something out of my book bag, I picked my computer back up and opened it to get ready to take roll and low and behold it looked like someone smashed my screen. I've been babying my computer since I've gotten it and now I have to pay an arm and a leg for a cracked screen.

I now have the exact same issue with the 2015 MBP I bought. It has never been used as a laptop. It's has sat on a desk for its entire life. After a year I gave it to my mother. It sat on her desk on a dock with another monitor. That's 1 move. It worked for a month before it became unresponsive. She didn't tell me for a couple weeks. I only found out when I went home for a funeral. The thing was hot and was unresponsive to all key presses. I ended up bringing it back to my home to troubleshoot it. The fix was to let the battery drain overnight and boot it up again. That worked fine but at that point the horizontal and vertical lines appeared with waving screen flickering. I took it into the local shop today and they just now called back with the same excuse everyone else in this thread and many others online received: physical screen damage. They quoted $749 to replace it.

The thing literally moved 3 times, twice between 2 desks. It's never even sat on anyone's lap before. To say that this thing has been babied is the understatement of the year. There are no marks in the case. There's no damage to the glass whatsoever. First year the lid on this thing was only up until I hooked up my much larger external monitor and then it sat closed until I gave it to my mother. It never graced her lap either.

I'm challenging the assessment with the local shop. That's utter crap. They're going to send it to Apple for them to make their own assessment. From what I've read here and in other places, I fully expect the same crap response from them. I'm a former Apple Certified Technician. This is not how they used to treat customers. Just how fragile are these Retina displays? How tight are the aluminum shells if they're cracking screens that don't ever move? Has anyone gotten a positive response out of Apple on this matter yet?

They said I needed to change the entire screen even if the crack presented only in the glass outide

Could you provide pictures of the cracks?

The real bad part about all this is now all your warranties are VOID. As at the first sign of abuse Apple Voids all warranty.