MacBook Pro Cracked Screen

You can price a new screen at www.ifixit.com

For a late 2011 unibody MBP 15", the display assembly alone is priced at $650-$750 and the replacement is not trivial, easily I could see a couple of hundred in labor.

I'm just saying check prices of course, but it may be that $700 from Apple may be pretty reasonable.

I'm no warranty expert but you're cuaght between a rock and a hard place. If you have a non-Apple person work on it for the screen, it will likely void any remaining warranty you have on the rest of the unit.

Could you provide pictures of the cracks?

here's mine

If you live in the US, you need to call Apple Customer Relations (800) 767-2775.

Apple Customer Support takes care of issues like yours. It is NOT technical support. It is a higher level of service for Apple customers.

If you are so insistant that your issue is no "accident" why not them a call? 😕

There's no Apple Customer Support at my country 😟, as I said I already went to technical support and they told me it had to be my fault

The real bad part about all this is now all your warranties are VOID. As at the first sign of abuse Apple Voids all warranty.

As I understand the warranty terms once the unit has been subjected to abuse, which is what Apple is calling this cracked screen issue, they void the complete warranty. Because they can't tell what is manufacturing defects, which is the only thing the warranty covers, or caused by the abuse.

I could be wrong and the final word is Apples.

You can check the warranty status of your MBP online.

What I'd like to know is there any external damage to the lid/screen cover? Is it mis-fitting?

I'm not sure how other people open their MBPs but I am very gentle, opening and closing it slowly. I have done this on all notebooks I have ever owned and never had a problem with the screens, the latches (if they have one as in a lot of PC notebooks) or hinges.

The only thing that comes to my mind about this is if the screen is Rapidly Yanked open this could cause the aluminum cover to flex. It's a very thin aluminum cover. If it's anything like the bottom it is very thin. Once the cover flexes something has got to give. Glass flexes a little but not as much as aluminum.

I have a similar crack like yours on my son's Macbook pro....but not so obvious.... Still under warranty.... Never dropped it... Send for repair... Technician could not find any dents ... He sugested that maybe a sharp object was used to poke the screen.... Sigh... I have had many apple products..... Currently 7 of them (2 iPads, 2 iPhones, 1 MacBook, 1 MacBook air and 1 MacBook pro ) in the family...... I had my iPhone dropped under warranty before... Got it changed Without approaching Apple as it was my fault...... But for the macbook pro... It just cracked... So if Apple do not wish to honor its warranty... It is their right... But to suggest that the customer poke the screen... It is insulting.... I guess that as a consumer ... The only right I have is to stop buying...