MacBook Pro Cracked Screen

Consider using two hands to pick up the repaired computer in the future.

My early 2011 Macbook Pro screen cracked as I was trying to wipe a smudge away. It actually cracked about 4 times after the 1st crack apeared. I did not instigate the other cracks they just apeared...maybe from closing the lid? about a month before that I took my Macbook Pro to the Apple store becasue one of my USB ports stopped working and I was told that my logic board was bad but they could not see anything wrong with it. ***? I am so disgusted with the screen being cracked and this is not my first Macbook pro!

I experienced the same thing. I bought my MBP last month, and a week later, there was an almost 2-inch curved crack on the black part of the screen. I didn't drop my unit or do anything to pressure it. It is smaller compared to yours but yeah, what bothers me is that I know it is there and that there might be a possibility it would extend towards the center. I am dreading that day.

I haven't brought it to the store yet. I'm scared of the price they're gonna quote me.

😟

@CT Sounds like you have been paid (level 6 with 13950 points to shout at) .... it is ok ... you are doing a good job... however, having experienced what others have experience... I can understand their predicament... continue your condescending attitude... sounds like ONLY you can differentiate what is or sounds like an accident... it appears to me that you think that others are just incapable of differentiating... how pompous... how arrogant....

IMHO ... I personally feel that feedback should be respected... no manufacturer build products that is 100% perfect all the time... company that do not take into cognizant of this fac,t with feedback from genuine customers have only one way to go... feedback can only made a brand stronger... by enhancing their production process.. their design ... their material sourcing processes... denial is also a choice however.......

have a good weekend !

Velox32, many thanks for your response in relation to CT's view point. I can understand how others can have a general opinion about situations that they may not have experienced themselves. However, it is hurtful when we hear such comments as Velox32 rightly said, manufacturers are meant to exploit consumers feedback to help improve/enhance their products. I would not wish anyone or my worst enemy to go through our unfortunate experiences. Why would anyone in their right mind damage their treasure accidentally and make false comments about it publicly? Most of us as consumers would not waste our time by coming to this forum to criticize other consumers, but would utilize these platforms to share our grievances with other consumers, hoping that manufactures are listening.

Having read comments from CT on this subject, he/she sounds like someone working for the Apple group. He/she is clearly against everyone who has made complaints about the screen cracks and is more fixated on his beliefs.

So I went to the Apple store today to have them look at my computer. There was absolutely no physical damage on the outside discernible before it was turned on. The lady came over and said, "oh, I see something." I said, "you see what? the smudges I made by my clothes?" I then turned in on, and she saw the damage. She then said "it must have been slammed down, look at the strach?" I said, "what strach?" I looked at it very closely trying to see ANY type of scratch, but there was absolutely NOTHING there. BUT her comment made me think of all of CTs comments above. I'm sure these employees see these types of problems a lot because of how fragile this product is, and there instant fall back line is "look at a scratch?" It's like that story where the king runs around with no clothes, but nobody is willing to tell the king or acknowledge it accept for a young boy. Here, the employees are taught to instantly say a product has a scratch in it, even though there is absolutely none present.

After her response, I took a couple of high definition pictures and told her "I wonder if a jury will be able to find a scratch here." I think not.

CT, maybe you are a complete idiot paid by Apple to be their apologist, just like this employee was. I'm not sure how you people sleep at night.

Please, how much would it cost to repair such damage to a screen. I still have the warranty though i do not expect it to be covered. The places with red arrows are the damages and the black part on the right.

Also--the glass MUST be tempered, and should be very strong on it's face.

Non of this glass is tempered. When tempered glass shatters it looks like this:

https://www.youtube.com/watch?v=haR_7K3BKEM

Tempered glass is made to fracture like this. It's used in cars, buildings and residences, so if the glass breaks you won't get impaled by sharp shards. If the glass were tempered it would fail like in the video.

This is my screen, you cant see the crack because of those flashing gray lines I guess... I got this laptop 3 months ago because my one from 2009 got stolen. That one traveled with me everywhere since the minute I got it and never had a problem, was dropped once badly and dented but still no screen cracks. This new one, sat on my desk straight from the box and now my screen is disappearing under these gray lines 😐 tomorrow who knows how much will be left but this is kind of ruining my life

I goto mac store on Saturday, they cant prove it was my fault because theres no damage, dents or scratches to the outer screen or computer casing and maybe I just wont leave the store until 1) they replace this **** and 2) kiss my *** as I leave with a new screen thanks

I have just discovered a crack in my screen. I thought it was a smudge at first. Very ******. Just paid it off and now this. I am going to see if this is covered with applecare, or even if mine is still active. I have a couple of nicks in the body of the laptop that happened the first week I got it because I didn't have a case yet. It has been 2 years and now the crack, so it can't be from that. Idk what I'm going to do... This must be some sort of defect.

Are you saying you broke your computer and want Apple to fix it? For free?

here's mine