MacBook Pro Cracked Screen

My early 2011 Macbook Pro screen cracked as I was trying to wipe a smudge away. It actually cracked about 4 times after the 1st crack apeared. I did not instigate the other cracks they just apeared...maybe from closing the lid? about a month before that I took my Macbook Pro to the Apple store becasue one of my USB ports stopped working and I was told that my logic board was bad but they could not see anything wrong with it. ***? I am so disgusted with the screen being cracked and this is not my first Macbook pro!

You need to learn to rub more gently.

Do it yourself!! I replaced my cracked screen this week for under $100. You basically just have to melt the adhesive that held the old glass to the display then lift it off. Stick on a new one and you're good to go.

I did it myself in under an hour and I documented the process and wrote some instructions here. Check them out and let me know if they help!

Its honestly so much better than paying the $700 for Apple to take care of this.

Good luck!

Hi

My MacBook Pro retina display 13inch cracked also. So upset and I only bought this May this year.

I am wondering how you got in with yours please? I'm from the UK.

Thank you

Emily

I experienced the same thing. I bought my MBP last month, and a week later, there was an almost 2-inch curved crack on the black part of the screen. I didn't drop my unit or do anything to pressure it. It is smaller compared to yours but yeah, what bothers me is that I know it is there and that there might be a possibility it would extend towards the center. I am dreading that day.

I haven't brought it to the store yet. I'm scared of the price they're gonna quote me.

😟

Sounds like you might have dropped it, or maybe put some pressure on it.

@CT it sounds like you haven't been reading this thread at all or are just looking for an argument! People are experiencing cracks to their screens even though they have been careful with the product, I know as my 17"MBP never moved from my studio desk and was treated with the utmost care but after 4months developed a crack. Apple said it was cosmetic and wouldn't fix it quoting me £850 for the repair! Apple need to take responsibility for their defective products!

It's a shame that most apple customers are very loyal to the apple brand, but get little or not enough support from apple in turn. Likewise, my 9 month old 27 inch imac screen developed a crack on the screen from nowhere. Believe me, this was no accident of any description. As we know, these gadgets are not cheap by any means, therefore most of us treat them with extra care at all times.

As other writers have already stated repeatedly, apple customer service denied any responsibility and put the screen crack down to accidental damage. In the end, I was quoted just over £500 to replace the outer glass. What I have learnt from this experience is that there is no reward for loyalty with any of these brands (apple, samsung, etc). Personally, I will never buy another imac all-in-one. This design seem to be very prone to screen damages, don't know how. However, the Imac mini version plus the use of other screen brands seems to be a sensible option. I strongly sympathize with all those who may have gone through the 'screen crack' experience. Best wishes guys!!

Sounds like some kind of accident.

@CT Sounds like you have been paid (level 6 with 13950 points to shout at) .... it is ok ... you are doing a good job... however, having experienced what others have experience... I can understand their predicament... continue your condescending attitude... sounds like ONLY you can differentiate what is or sounds like an accident... it appears to me that you think that others are just incapable of differentiating... how pompous... how arrogant....

IMHO ... I personally feel that feedback should be respected... no manufacturer build products that is 100% perfect all the time... company that do not take into cognizant of this fac,t with feedback from genuine customers have only one way to go... feedback can only made a brand stronger... by enhancing their production process.. their design ... their material sourcing processes... denial is also a choice however.......

have a good weekend !

Velox32, many thanks for your response in relation to CT's view point. I can understand how others can have a general opinion about situations that they may not have experienced themselves. However, it is hurtful when we hear such comments as Velox32 rightly said, manufacturers are meant to exploit consumers feedback to help improve/enhance their products. I would not wish anyone or my worst enemy to go through our unfortunate experiences. Why would anyone in their right mind damage their treasure accidentally and make false comments about it publicly? Most of us as consumers would not waste our time by coming to this forum to criticize other consumers, but would utilize these platforms to share our grievances with other consumers, hoping that manufactures are listening.

Having read comments from CT on this subject, he/she sounds like someone working for the Apple group. He/she is clearly against everyone who has made complaints about the screen cracks and is more fixated on his beliefs.

The same thing happened to me this morning... my mac was on top of a blanket on a chair and it wasnt touched over night... this seems to be a reoccurring apple problem

Yes. It is a common situation: people accidentally crack their screen.

The exact same thing, as everybody has been complaining about on this forum, happened to me today. I was using my Macbook Pro today on my bed. I closed it to get something to eat. When I came back and opened it, I noticed there was something slightly wrong with the screen. There was a couple of pixels off on the lower left hand. I touched it and suddenly this black ink or something starting coming out. There was no crack on the outside at all. But there was a crack on the inside that suddenly spread. I barely have used this computer at all since I bought it new several months back for $2500. It did not drop or have anything else happen to it that I know about. Nobody else has used it and I've always been very careful with it.

I called Apple today and asked them what could be done, and then told me it was "accidental damage." If by accidental, they mean an extremely fragile product that can't even be opened and closed without breaking, then what is not "accidental?" A product has to be able to be used for its intended purpose. Even though there was no pen or anything else in between it when I closed it, let's assume for arguments sake that there was. If someone were to close a laptop with a pen there without much force, and it breaks, that is not accidental...that is the inability to use this product for its intended purpose. Laptops are meant to be carried around and used on beds, and on the go, with things like pens being closed on it. I've had many laptops over the years, but I have never had anything like this happen.

The sad fact is that in Apple's zealousness to make a very light product they have also made an extremely fragile and flimsy product...one that apparently has to be treated with the utmost care, and cannot be transported around as laptops are intended, or even being opened and closed too many times, without risking it breaking.

This sounds like a class action waiting to happen!!

In the meantime, somebody like CT posting above should reveal who he works for. You want to make bets that it is Apple? I just hope you are not stupid enough to buy a flimsy Apple product like the Macbook Pro CT. But then again, Apple will probably repair it for you for free as an employee, I have no doubt, in order to keep you blindly loyal.

Maybe you slept on top of it? Used it as a pillow?