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Level 1

5 points

iCloud Mail Down (12:30PM eastern, Apr 17, 2012)?

I was in the middle of responding to an email on iCloud.com's mail interface, and all of the sudden the "Send" button grayed out. I see I have 1 item in my drafts folder, which must be the last auto-saved draft of the reply I was typing up, but I cannot get to the draft. On iCloud.com, the loading spinner just spins and spins and eventually I get an error saying the folder can't be loaded. Same thing happens when I try to go back to the Inbox. I tried to load up the draft on my iPhone 4S, but it also just keeps spinning and never loading the draft. The fact that the problem is occuring on two devices (on separate network connections, one PC on my office's wifi and the other my 4S on AT&T's 3G network) seems to imply that the problem is server-side. Is anybody else seeing these problems?

I'm located in Tallahassee, FL. Not sure if that matters, but I suppose it could be a regional outage.

Posted on Apr 17, 2012 9:45 AM

218 replies

Apr 18, 2012 5:28 PM in response to Mike Sklens

Although some emails are coming through, there are a bunch from this morning and afternoon that have not made it to me yet... I feel extremely bad for the guys/girls who were waiting on house/job/life messages.

Apr 18, 2012 5:31 PM in response to Nuway Cleaner

I just got an e-mail now (8:30 PM EST) that was sent yesterday at 6 PM. Others that were more recent came already. So I'm guessing the "missing" items were stored on a server somewhere and may yet show up.

mlb3419

Level 1

0 points

Apr 18, 2012 5:37 PM in response to Mike Sklens

Mine was fine all day yeaterday; now can only send and cannot acces webmail...this is ridiculous.

Apr 18, 2012 5:37 PM in response to Nuway Cleaner

I never lost iCloud service, but NOTHING has or is coming through to Mail.App on the MBP (lion)... So, it ain't fixed for me...

I called Express Lane and lectured the kid on the other end about the revolt that's developing... They REALLY have no idea in support as to how bad it is... No notices, not flags, not one word to the front line folks...

BAD CUSTOMER SERVICE!

Fdg1996

Level 1

0 points

Apr 18, 2012 5:46 PM in response to Mike Sklens

I have received emails that were sent after 6:41pm central today but nothing prior to that since 2:00pm yesterday. Some of the ones I did get still won't load. Looking for work right now. Really need my email back. Those who said you shouldn't complain about a free service - I paid for this service before it was free and have been paying for a few years. I expect it to work. I understand things happen but it has lasted way too long.

Apr 18, 2012 5:49 PM in response to Jenny Morgan

Two days like this... Im loosing money man!

I think ill change my mail this is not reliable...

Apr 18, 2012 5:50 PM in response to Mike Sklens

Interestingly, they are trickling in on iCloud and on my iPhone but not on my Mail application on my mac. Don't know what that's about.

Apr 18, 2012 6:32 PM in response to Mike Sklens

okay looks like my situation is fixed. for now at least.

Apr 18, 2012 6:44 PM in response to Mike Sklens

James in NYC here (again).

Emails from this afternoon are arriving - you can see they were sent around lunchtime, 1:30 p.m., even though the time/day of arrival is now, 9:45 p.m.

Glad it looks like things are fixed but I would have liked a lot more communication and transparency from Apple this whole day.

Apr 18, 2012 6:59 PM in response to Mike Sklens

It's up and running now here in Malaysia after 30 hours of blackout!

Let's hope this will last!

Laura029

Level 1

4 points

Apr 18, 2012 7:04 PM in response to Nuway Cleaner

Though is seems like many of us are finally starting to receive some of our emails, the deafening silecne from Apple is inexcusable. As is the fact that - according to many of the posts in this thread - customer service reps have no clue as to how deep the problem really is.

I've been a huge fan of all things Apple for many years, so this lack of acknowledgment by the company is extremely disturbing.

Whether or not the problem is finally fixed, I think anyone who has a Twitter account should Tweet about the problem to bring awareness beyond this Apple community group. Almost no one is currently Tweeting about this.

Search the following hashtags and either retweet or include the hashtags in your own tweet: #iCloud #outage.

Apr 18, 2012 7:09 PM in response to Laura029

OK. I tweeted about it AND messaged Mashable on Facebook.

Apr 18, 2012 7:21 PM in response to Mike Sklens

My service is out in new york, I am just now getting emails from 6am this morning and it currently 10.20pm.

Weirdly i am also getting "mail daemon" Error messgaes from the yahoo email server, stating that email addresses that i have not sent emails to can not be delivered. Not so sure i trust apples security and service anymore!

Apr 18, 2012 7:30 PM in response to mhickeydesign

The problem seems to have been fixed (Canberra, Oz). At least, dozens of emails have now reached my inbox, and I can delete trash, and I'm not getting the "out of storage" message. Fingers crossed.

Apr 18, 2012 7:33 PM in response to Laura029

I realy think that we are part of a test to see our responce and what can the company spect from a system crash, there is no reason why my father, brother, girlfriend and mother have no problem even that its from the same account or they were open the same day, I think this is some kind of survey I think ill be digging more deeply

Good luck to you all

iCloud Mail Down (12:30PM eastern, Apr 17, 2012)?