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iCloud Mail Down (12:30PM eastern, Apr 17, 2012)?

I was in the middle of responding to an email on iCloud.com's mail interface, and all of the sudden the "Send" button grayed out. I see I have 1 item in my drafts folder, which must be the last auto-saved draft of the reply I was typing up, but I cannot get to the draft. On iCloud.com, the loading spinner just spins and spins and eventually I get an error saying the folder can't be loaded. Same thing happens when I try to go back to the Inbox. I tried to load up the draft on my iPhone 4S, but it also just keeps spinning and never loading the draft. The fact that the problem is occuring on two devices (on separate network connections, one PC on my office's wifi and the other my 4S on AT&T's 3G network) seems to imply that the problem is server-side. Is anybody else seeing these problems?


I'm located in Tallahassee, FL. Not sure if that matters, but I suppose it could be a regional outage.

Posted on Apr 17, 2012 9:45 AM

Reply
218 replies

Apr 17, 2012 5:43 PM in response to Mike Sklens

Same here in Northen CA. Apple needs to get their act together, this is the second time I don't have email for hours in the last 3 weeks. Email shortages really affect the bottom line for a lot of people. I'm seriously considering using a different service.


Here is the error I get when I try to access Mail using the web interface at icloud.com:


ORIGIN

server


TYPE

error


BUILDNUMBER

1I.43259


TIME

Tue Apr 17 2012 17:35:55 GMT-0700 (PDT) (1334709355737)


HOST

www.icloud.com



USERAGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_3) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.151 Safari/535.19


DSID

193899958


PRSID

193899958


RECENTLOGMESSAGES

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: MAIL in main()

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: --> Request 1: POST to https://p03-mailws.icloud.com:443/wm/preference?dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1334709097224/1

wmsid: 16

params: {"locale":"en-us","timeZone":"US/Pacific"}

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Object:sc1117:dispatch('load content')

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Object:sc2495:dispatch('noContent')

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: -> entering "6.2.2 No Content"

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Module: Attempting to load 'addresses'

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Module: Module 'addresses' is not loaded, loading now.

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1I44/javascript.js'

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: <-- Response 1: 200 (466ms), headers: Content-Type=application/json-rpc; charset=UTF-8 body: (omitted)

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1334709097224/1,httpStatus: 200,round trip time: 466ms, wmsid: 16

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: --> Request 2: POST to https://p03-mailws.icloud.com:443/wm/folder?dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1334709097714/2

wmsid: 16

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Object:sc1117:dispatch('load content')

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Object:sc3433:initStatechart()

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: -> entering "9 Address List Not Visible"

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: ContactsAutocomplete name order preference set: 'first,last'

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: --> Request 3: GET to https://p03-contactsws.icloud.com:443/co/addressbook/?order=last,first&locale=en _US&dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Module: Module 'addresses' finished loading.

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'addresses'.

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.

Wed, 18 Apr 2012 00:31:37 GMT: DEBUG: <-- Response 3: 200 (66ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)

Wed, 18 Apr 2012 00:31:38 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive

Wed, 18 Apr 2012 00:31:39 GMT: WARN: APPLICATION: Received applicationDidBecomeActive

Wed, 18 Apr 2012 00:31:39 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.

Wed, 18 Apr 2012 00:31:39 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/applications/mail/frameworks/cloudkit/error_catcher/en-us/1I44/stylesheet.css '

Wed, 18 Apr 2012 00:31:39 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/applications/mail/frameworks/cloudkit/error_catcher/en-us/1I44/javascript-str ings.js'

Wed, 18 Apr 2012 00:31:39 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.

Wed, 18 Apr 2012 00:31:39 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.

Wed, 18 Apr 2012 00:34:37 GMT: WARN: willReceive: Status:0, Request:/wm/folder, wmsid: 16

Wed, 18 Apr 2012 00:34:37 GMT: WARN: Got HTTP 0 : Redirecting request: /wm/folder : Redirect count:1

Wed, 18 Apr 2012 00:34:37 GMT: DEBUG: --> Request 4: POST to https://p03-mailws.icloud.com:443/wm/folder?dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:34:37 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1334709097714/2

wmsid: 16

Wed, 18 Apr 2012 00:34:52 GMT: WARN: willReceive: Status:0, Request:/wm/folder, wmsid: 16

Wed, 18 Apr 2012 00:34:52 GMT: WARN: Got HTTP 0 : Redirecting request: /wm/folder : Redirect count:2

Wed, 18 Apr 2012 00:34:52 GMT: DEBUG: --> Request 5: POST to https://p03-mailws.icloud.com:443/wm/folder?dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:34:52 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1334709097714/2

wmsid: 16

Wed, 18 Apr 2012 00:35:07 GMT: WARN: willReceive: Status:0, Request:/wm/folder, wmsid: 16

Wed, 18 Apr 2012 00:35:07 GMT: WARN: Got HTTP 0 : Redirecting request: /wm/folder : Redirect count:3

Wed, 18 Apr 2012 00:35:07 GMT: DEBUG: --> Request 6: POST to https://p03-mailws.icloud.com:443/wm/folder?dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:35:07 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1334709097714/2

wmsid: 16

Wed, 18 Apr 2012 00:35:22 GMT: WARN: willReceive: Status:0, Request:/wm/folder, wmsid: 16

Wed, 18 Apr 2012 00:35:22 GMT: WARN: Got HTTP 0 : Redirecting request: /wm/folder : Redirect count:4

Wed, 18 Apr 2012 00:35:22 GMT: DEBUG: --> Request 7: POST to https://p03-mailws.icloud.com:443/wm/folder?dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:35:22 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1334709097714/2

wmsid: 16

Wed, 18 Apr 2012 00:35:37 GMT: WARN: willReceive: Status:0, Request:/wm/folder, wmsid: 16

Wed, 18 Apr 2012 00:35:37 GMT: WARN: Got HTTP 0 : Redirecting request: /wm/folder : Redirect count:5

Wed, 18 Apr 2012 00:35:37 GMT: DEBUG: --> Request 8: POST to https://p03-mailws.icloud.com:443/wm/folder?dsid=193899958, headers: Content-Type=text/plain, body: (omitted)

Wed, 18 Apr 2012 00:35:37 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1334709097714/2

wmsid: 16

Wed, 18 Apr 2012 00:35:52 GMT: DEBUG: <-- Response 8: 0 (timed out), headers: body: (empty)

Wed, 18 Apr 2012 00:35:52 GMT: DEBUG: <---------------- Request in: /wm/folder-list-->1334709097714/2,httpStatus: 0,round trip time: 14994ms, wmsid: 16

Wed, 18 Apr 2012 00:35:52 GMT: DEBUG: FolderDataSource.localFetchResponse error = -1/0

Wed, 18 Apr 2012 00:35:52 GMT: DEBUG: SC.Object:sc1117:dispatch('propertyChanged')

Wed, 18 Apr 2012 00:35:52 GMT: ERROR: CoreMail handled error 11010 before exiting Mail

Wed, 18 Apr 2012 00:35:52 GMT: DEBUG: "2.0 Waiting for Content" handled event 'propertyChanged' with a transition to "2.1 Folder List Item"

Wed, 18 Apr 2012 00:35:52 GMT: DEBUG: <- leaving "2.0 Waiting for Content"

Wed, 18 Apr 2012 00:35:52 GMT: DEBUG: -> entering "2.1 Folder List Item"

iCloud Mail Down (12:30PM eastern, Apr 17, 2012)?

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