You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.


Please can someone help from the mac team!


It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;


  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.


What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.


Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2012 6:21 AM

Same my problem after update ios 5.1.1

iPhone 4S , iOS5.1, 5.1.1 upgrade over wifi

327 replies

Jul 18, 2012 8:02 PM in response to patrickfromuk

Phone rings for some custom ring tones asigned to individuals yet not all callers.

No message tones for any text received.

Volume buttons move volume yet movement of volume bar not visible until mute is switched off then on again.

Alarm Sounds ok thru speakers.

No music thru speakers yet plays thru dock.

Rebooted, sync'ed with iTunes, cleaned dock/charging port.


Did find that when siri is activted, volume leve is visiblband moves with up/down button


still have issues.

Jul 23, 2012 2:11 PM in response to patrickfromuk

I had the same problem.


Itried a few of the suggestions I found here.

Cleaning the port, changing the ring tone, connecting/syncing to the computer, etc.


Then I went here:

http://www.apple.com/support/iphone/assistant/phone/#section_1

"To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears."

I restarted the phone and the problem was resolved.

Jul 23, 2012 2:12 PM in response to patrickfromuk

I had the same problem.


I tried a few of the suggestions I found here.

Cleaning the port, changing the ring tone, connecting/syncing to the computer, etc.


Then I went here:

http://www.apple.com/support/iphone/assistant/phone/#section_1

"To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears."

I restarted the phone and the problem was resolved.

Jul 24, 2012 6:46 PM in response to patrickfromuk

I do not deserve this kind of crap. Not from Apple. Ive purchased. 2g 3g 3gs and 4g and ever since os5 my handsets have all gone downhill. And how can it take so long to fix this pumy issue. FIX THIS NOW! U have no right to treat customers like this. Not even a response. My wp phone has never even had a hickup and ive restarted it less than a handfull of times. But i update and no sound from speaker, no camera, not even data.

Jul 25, 2012 7:27 PM in response to Lexiepex

I've had my iPad 2 since October 2011 and it's just now having this sound issue. I purchased the apple care protection plan, and I called apple care today to see if they knew about the issue. The guy just had me restart my ipad, and after a few minutes it seemed to right itself, but a couple hours later, bam, out again, and this has been what I've been dealing with the last few hours. So if this is likely an issue of the latest IOS update, is it even worth taking it into an apple store to look at? Can they even fix it?

Jul 26, 2012 3:47 AM in response to patrickfromuk

This issue is affecting not only games and music but my videos as well, but basically any app that uses sound.

I can not watch any thing or listen to anything with out the sound dissapearing, and also the phone wont let me listen to sound through its inbuild speakers. So im left with using headfones only and have to remove them and put them back in to the fone when the sound cuts out. I was watching the formula1 racing highlights, only 1hr30 mins long, and it must have cut out 30 times or more in that short time, in some minutes i would pull it out, it would work for another few seconds and then stop again. I also attach my ifone to my car auxillery socket to listen to music and it cuts out very often there too. Has apple given anyone a resolution to this. the make shift solutions just arent good enuf for a £450 item that does not do as it should. Booked call back with apple tomorrow.

Jul 30, 2012 5:37 AM in response to patrickfromuk

Hours of resetting, switching on/off to no avail. Well, a bit of a skeptic I was, but I tried the old toothbrush in the docking slot trick and low and behold, instant sound. Thinking back, the sound issue started after I used a docking station in the car that has been sitting for a while. Dust must have collected and transferred to the phone when i plugged it in. Will let everyone know if it is a permanent fix or simply coincidence, but 2 days now and no more volume issues.

IOS 5.1.1. update bug (Volume Control)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.