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IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.


Please can someone help from the mac team!


It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;


  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.


What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.


Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

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Question marked as Top-ranking reply

Posted on May 10, 2012 6:21 AM

Same my problem after update ios 5.1.1

iPhone 4S , iOS5.1, 5.1.1 upgrade over wifi

327 replies

Sep 11, 2012 1:20 PM in response to patrickfromuk

Duh? Doesn't anyone watch Sesame Street? Every time Apple has an impending rollout, the prior software updates mess up our current hardware. It makes it slower or inoperable because "the hardware can't support the advanced program requirements".

I REALLY hate sounding like a conspiracy theorist. But, it's consistency is undeniable.

Come on Apple people!! Even Steve Jobs would've considered this a cliche at this point!

Sep 12, 2012 9:50 PM in response to patrickfromuk

Just had this issue. Restored to original, still having the problem.


TO FIX THIS CLEAN THE IPOD CABLE CONNECTION!!!!!



What I did was take a business card and cut it 1/2" wide and use that to clean/scrape out dirt/lint above and below the terminals in the ipod cable area. I did this along with just blowing the loosened lint out and the problem is instantly fixed!


Try it out. Takes 1 minute and solved my headache and trip to Apple store!!!!

Sep 13, 2012 9:46 AM in response to Gravis18

I made a youTube video for those of you having the problem. Worth a shot! My iphone was jailbroken before and using iexplore to delete the sound file did not fix it nor did restoring it with the latest software back to factory settings.


This simple trick of cleaning out the cable connection fixed ALL issues immediately


http://www.youtube.com/watch?v=74odB4caJGA

Sep 18, 2012 12:01 PM in response to patrickfromuk

Hi guys i have iphone 4s and i get same issue like we discuse already but what i understand the has confused because i use my ph in dock music player and i remove and play so many time and my ph get this germs since 1 week and from 2 day i try get my ph on normal i did some steps. I put on alarm and after stop the alarm i get the volune bar and play the music and leave some time in play its stop and some time i put my ph on dock and play the music there nothing wrong with the docking connector if u clean thats ok. When u get the volume bar play the music. My phone is working normal today

Sep 19, 2012 4:32 PM in response to patrickfromuk

Okay, after about a month and a half with this problem, it suddenly just started to work correctly again.


I followed three solutions, just not the jailbreaking solution. I cleaned the port several times on several occasions with a dry clean toothbrush, I used a 1/2-in thin piece of a business card and swiped it around the port a few times, and I used the USB plug and kept plugging it in and unplugging it.


None of them worked right away, but a few days later after the last attempt, my phone slowly became it's old self again.


??? Whatever, but it's back to normal, for now.


I still can't believe the Apple store couldn't help me or even heard of this problem. It seems to be prevalent.

Sep 20, 2012 5:35 AM in response to patrickfromuk

I just had the same problem with upgrading to ios 6, I tried following the other tips but it didnt work.So I tried to connect to iTunes and the i played a song from my iphone and it worked but when you pull out the connector it stops. So this what I did:

I did it again and played from my iphone a song while connected to itunes and the i just restart it while plugged in and when its restarting i pulled it out and now it works!!



Hope this helps

IOS 5.1.1. update bug (Volume Control)

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