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IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.


Please can someone help from the mac team!


It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;


  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.


What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.


Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

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Posted on May 10, 2012 6:21 AM

Same my problem after update ios 5.1.1

iPhone 4S , iOS5.1, 5.1.1 upgrade over wifi

327 replies

May 18, 2012 8:32 PM in response to briasmom

Same problem here. Tried all suggested solutions. No joy. Sent feedback too. Oddly, on an older 3GS, no problem.


This Apple marketing line of "It just works" makes me smile. I've spent just as much, if not more, time sorting out Apple device glitches as I have with Windows, Windows Mobile (as was) etc etc. In fact, lately I'm spending much more time, esp with phones as each update brings a fresh problem. First, battery drain. Now this. Must admit I will think seriously before upgrading again, at least to an Apple device!!!!! Premium prices should attract premium quality!!!

May 18, 2012 8:49 PM in response to TechAddict

Sorry to mention this but if you scan the discussion you will find many with momentary posts of victory. Followed promptly to a return to dismay. Moral of the story is I wish you the best but don't get your hopes up. I have had times after docking that my sound returned. Occasionally a text sound will come through or I will have my keyboard clicks. Then after a short while or once I charge my phone I am back to square 1. I tried to turn off wifi sync settings in the hope that if I docked the phone and the sound was back and I didn't sync the fix would last. No such luck.

HELLO APPLE GEEK SQUAD PLEASE FIX OUR FRICKEN PHONES

May 19, 2012 12:13 AM in response to Is_it_just_me

Yeah, I read this thread and multiple others about this, both here and in other froums. I'd tried ALL the solutions, reset, restore from back-up, restore new, plugging / unplugging headphones and connecting to docks etc etc. All failed. On the way to the window to throw the phone out I stuck it in a Sonos dock I have and bingo. I am hoping, but not betting, that it will last.


Sounds like an iffy solution though and if It's IOS related I hope they fix it. In all honesty, Apple device ownership is starting to become a serious PITA to me as of late I am expending hours and often days trying to find ways to ensure that "It just works" 😟

IOS 5.1.1. update bug (Volume Control)

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